- Where Insurance & Technology Meet

Insurance Disruption: How Hard Can That Be?

For the last two years, ‘Disruption’ has been a clarion call to improve productivity, offer greater product choice, and put control into the customer’s hands.  In the category of ‘InsurTech’, insurers and brokers are expending significant dollars to improve customer engagement and solidify relationships. Are InsurTechs improving customer satisfaction and define new protocols for the… Read more »

How Failure Generates Success …

A couple of weeks ago, I was fortunate enough to have the time to attend the StartUp Grind 2018 Global Conference, sponsored by Google (and other big names), in San Francisco. It was a congregation of a few thousand delegates made up of tech business-starters and entrepreneurs alongside a collection of well-known tech founders and… Read more »

Cohort Drivers & New Realities: A Tale of Two Keynotes

The theme of the 2018 Technology Conference was “Insurance Vectors In Play”; the two keynote presenters addressed this head-on and provided new contexts for risk, technology, and engagement. There were more than a few questions still requiring answers. We’d like your thoughts. Keynote 1 – Generational Change and Insurance The first keynote was at the… Read more »

Whither Goeth InsurTech?

This time last year, we were looking at a hockey stick expansion of Insurtechs.  It seemed that there was almost unlimited growth with new start-ups.  However, over the last few months, there seems to be a different theme. Is this the beginning of an end or an end of the beginning? Hitting a high mark… Read more »

UBI Resuscitation: A Two-Decade ‘Overnight Sensation’

Back in the late 1990s, several insurance companies decided to move beyond static automobile rating and use actual vehicle data. After a long, slow start, new digital approaches and shifting consumer mobility needs are offering a larger opportunity. And you have an opportunity to see the drivers (pun intended) at the 2018 Technology Conference. It… Read more »

“The Envelope, Please”: The Importance of Awards in the Digital World

For the last nine years,, supported by excellent practitioners and suppliers, has delivered awards for the use of technology in the insurance industry. This provides a disciplined process to celebrate technology-driven success and to engage all members of our industry in best-of-breed tools and techniques. InsurTech anyone? Why celebrate? Insurance-Canada’s primary purpose is to… Read more »

Artificial Intelligence: Modernity with a Nod to Antiquity

Artificial intelligence (AI) comes with new opportunities to improve underwriting, marketing, new products, claims, and distribution. However, there are known unknowns, and a history of challenges that have little relationship to the technologies. Given the volatility of new tools, evaluating and managing AI is a dynamic task. When the world gives you lemons…. Some start-ups… Read more »

Be there for your policyholders when they need you most

As auto insurance premiums converge due to increased competition, policyholders are beginning to place more importance on both peace-of-mind and engagement when evaluating their relationship with insurers. While price is still the critical factor impacting policyholder acquisition, how insurers engage with their policyholders and create peace-of-mind drives retention. Directly following a crash is the point… Read more »

Disruption to the Core

Since 2015, there has been an avalanche of new InsurTech applications that are designed to disrupt existing process and products. Initially, insurers were overwhelmed with opportunities. This is changing rapidly. Suppliers are bringing forward technologies that will require a clear alignment with insurers and an understanding about new linkages to risk data. Yesterday’s Core System… Read more »

Can We Take Pride in Insurance Technology?

For the longest time after I started working in the insurance industry, I accepted the common wisdom that insurance technology was a laggard in comparison to other sectors. Whether that was ever true, InsurTech is definitely at play now, driving innovation. So, can we stop apologizing for being so far behind?  Let’s explore a few… Read more »