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Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions
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Sun Life clients can now get insurance faster than ever
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Three Moments of Truth that Make or Break the Customer Experience
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Digital Communications in Insurance: Managing the Expanding Options
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Quadient & Kitewheel Launch Enriched Solution for Comprehensive Management of Customer Journeys
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Shifting from Auto Insurance Transaction to Mobility Customer Experience: Majesco Report
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Auto Insurance Websites Surpass Agents in Importance to Customer Interaction: J.D. Power U.S. Survey
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Digital Risk Transfers in Insurance & Reinsurance: Time to Act – but Act Smart
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U.S. Independent Agents Divided on Digital Experience
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U.S. P&C Insurers Raise Digital Games as Pandemic Elevates Customer Expectations
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Young Agents Demand Strong Digital Capabilities in Commercial Lines Insurance
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Established insurers must join open ecosystems and draw upon partners to retain market share from BigTech entrants: World Insurance Report 2020
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EIS and PwC launch Intelligent Insurance Ecosystem Initiative
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Marketing Technologies Playing Bigger Role in Customer Acquisition and Experience Management
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Life Insurers Waking Up to Importance of Customer Experience to Tech-Savvy Populations
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Young Agents Leveraging Technology To Provide Enhanced Customer Experience
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Sapiens Partners with SPLICE Software to Automate Customer Communications
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The Top Technology Priorities for Large Commercial Brokers
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Canadian Insurers Increasing Use of Third-Party Data for Customer Experience and AI Investments
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Canadian insurance providers must define new business models to seize the next wave of opportunities
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Peel Mutual Insurance First in Canada to Launch Hi Marley
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Accenture Technology Vision 2020: From Tech-Clash to Trust, the Focus Must Be on People
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Nearly 90% of Organizations Now Have a Chief Experience Officer or Chief Customer Officer or Equivalents: Gartner
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Cover Genius and AutoMatrix Empower Automotive Dealers to Improve Customer Experiences
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What Human Work Can Machines Perform?
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A New Bet on The Insurance Technology Leaders of the Future
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Oracle RMS To Offer Their Clients A New Commercial Insurance Digital Buying Experience
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Better employee experience proven to drive financial success
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Claims – Caught Between a Rock and a Hard Place – No More!
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One of Canada’s Most Trusted Brands, CAA, Leverages Medallia to Increase Customer Loyalty
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Messagepoint CCM Solutions Now Listed on Salesforce AppExchange
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Accenture to Acquire Nytec to Innovate Connected Experiences for Clients
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Insurers’ Role in Flux as InsurTechs Master Digital Customer Experience: World InsurTech Report 2019
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USAA and Google Cloud Collaborate to Speed Auto Claims, Improve Claims Experience
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AI-Powered Insurmi Secures Funding to Modernize How Insurers Engage Customers
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Agility, Innovation and Meeting Customer Expectations Paramount for Growth: KPMG
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Majority of Enterprises Feel Their Networks Are Not Fully Ready to Support Their Business: Accenture Report
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Munich Re Launches Automated Damage Detection for Improved Hurricane Response and Claims Experience
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Breathe Life Introduces Advisor Experience for Insurance Carriers to Empower Agents With Powerful Tools to Attract, Acquire, and Retain Clients
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Foresters Financial Automates Canadian Advisor Experience with iPipeline’s e-App
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Eight Critical Areas for Customer Experience Transformation
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Leading organizations expect to double the number of A.I. projects within a year
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Canadian Insurance Companies Fall Short of Customers’ Digital Expectations, J.D. Power Finds
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U.S. Auto Insurance Satisfaction Surges as Customers Adopt Direct-to-Consumer Models
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Gartner Reveals 75% of Organizations Surveyed Increased Customer Experience Technology Investments in 2018
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Information Builders Introduces Omni-Insurance for P&C Insurers
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Mobile Gains Traction With Customers, But Digital Experiences Fall Short Of Expectations
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Who Is Your Customer and How Is the Experience?
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Gauging North American P&C Industry Sentiment on Tactics to Enhance CX
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Sonnet Insurance partners with like-minded brands to simplify life for Canadians through Sonnet Connect
