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A Centralized Team Measuring Business Metrics Is Now Necessary for Success As CX Complexity Increases
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Companies should tailor CX Strategy not only to their customers’ needs, but also to their own size and industry
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P&C Insurer Digital Investments Not Enough to Offset Rising Rates: J.D. Power
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Messagepoint Introduces Headless CCM Capabilities to Support Highly Personalized Digital Experiences
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From Policy-Driven to Customer-Centric Approach in the Insurance Industry
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Individual Life Carriers Working On Digital CX Need to Improve Post-Issue Service
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Definity Taps Google Cloud To Power Insurance Innovation
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Cybercrime Report Reveals Spike in Digital Fraud: LexisNexis Risk Solutions
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Economical Insurance Selects Solera to Simplify Claims Experience for Customers
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Insurance Carriers Continue Enhancing Mobile Channels to Engage Users
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Aite-Novarica Group Announces the Launch of Customer Experience Practice
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Polly Delivers First Personalized Insurance Enrollment Integrated Into The Auto Retail Experience
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Insurers Improving Customer Experience and Employee Productivity with Digital Transformation
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Four steps for improving insurance policyholder customer experience
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Quadient’s Inspire Flex Software Release Delivers Customer Experience Built for a Digital-First World
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Quadient’s Inspire Days Virtual Event Promises a Wealth of Information for Building a Positive Customer Experience
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2022 Insurer Priorities Focused on Distribution, Digital Experiences, and Data Insights
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CCC Launches Recovery Assistant to Accelerate Third-Party Casualty Claims Experience
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Insurers Modernizing Core Systems Must Consider Customer-Facing Experiences
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Doxee and Messagepoint Announce Global Technology Partnership
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Canadians interested in receiving embedded insurance offers from banks, research indicates
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Three Customer Experience Trends Transforming Insurers’ Customer Communications
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Life Insurers Are Replacing Core Systems to Improve CX, Flexibility and Configuration
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U.S. Identity Theft: Consumer Trends in Health, Life, and P&C Insurance
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SNAP Premium Finance Leads Market with Innovative New Customer Experience Platform
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National Catholic Society of Foresters Taps Breathe Life Hybrid Distribution Platform to Transform the Member Experience
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Personalization will be Key to the Post-pandemic Customer Experience Journey
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Majesco Collaborates with Infosys to Accelerate Digital Experience for Insurers
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Most Customers Believe Digital Experiences Don’t Impact Their Purchase Decisions
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NFP Enhances Customer Experience and Advances Digital Transformation with the Launch of NFP Connect
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Customer Experience in P&C Insurance is a Marathon – but the Finish Line Keeps Moving
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P&C Insurers Stuck at Providing Only “Good Enough” Digital User Experience: J.D. Power
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Insurers increasingly competing on Customer Experience, navigating complex set of solutions
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Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world
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Quadient Recognized as Technology Leader in CCM and Customer Journey Mapping by Global Research Firm
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Insurers Are Leveraging More Third-Party Data Than Ever From Wide Range Of Providers
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As Distribution Connectivity Platforms Continue to Evolve, Insurers Can No Longer Afford to Ignore Their Capabilities
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Covid-19 Massively Reshaped Trends and Behaviors Across the P&C Insurance Experience
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2021 Global Insurance Outlook: Accelerating change to create value
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J.D. Power Launches Real-Time Auto Insurance Customer Loyalty Tracking Capability
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Streamline Your Financial Advisor Practice with Digitization
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Insurers Streamlining Claims Process to Create Operational Efficiencies and Improve Risk Mitigation
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Quadient and Duck Creek Technologies collaborate to accelerate CX management
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Allianz Global Assistance Enhances Customer Support Offerings with Virtual Care, New Online Claims Portal
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IoT: A One-Sided Coin?
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Applied Systems Presents Strategic Priorities for Enhancing Broker Distribution Channel to CSIO Board of Directors
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Elevating the insurance customer experience
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The Top Strategic Technology Trends for 2021: Gartner
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Quadient Launches Revamped Partner Program Focused on Customer Experience
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Quadient Inspire Days Virtual Experience to Draw Customer Experience Experts from Around the Globe
