Latest Posts At The Intersection

• Unlocking the Best Path: Three Approaches to Effective Customer Communications Management
  Dec 4, 2024
  By Gautam Jit Kanwar, President, BelWo Inc. — As insurers continue their digital transformation, many face the challenge of how to handle the complexity of producing and delivering communications through a policyholder’s channel of choice. To stay ...
• Generative AI in the insurance industry
  Nov 28, 2024
  Savvy insurers will seize the gen AI opportunities that intrigue their customers — By Christian Bieck, IBM Institute for Business Value, et al — For the insurance industry, is generative AI more of a risk or an opportunity? Insurance CEOs are ...
• Embedded Insurance: Major Disruptor Can Bridge the Huge Coverage Gap
  Nov 21, 2024
  By Stephen Applebaum and Alan Demers — Embedded insurance promises to disrupt insurance distribution as well as product. Moreover, it will help close the “protection gap” – which is roughly 50% of all economic losses not covered by insurance. ...
• Wow Your Customers with On-demand Omnichannel Communications
  Nov 14, 2024
  by Ernie Crawford, President & CEO, Crawford Technologies — With the rise of real-time data, the relationship between insurers and their policyholders has fundamentally changed. Today’s consumers expect immediate access to information, services ...