The insurance community faces unrelenting pressure on costs, increasing service expectations from customers, demands for more sophisticated products and services, new requirements for distributors and insurers, and the introduction of new technologies and systems. None of this will evolve without good people: leadership, management, technical and personal skills are in higher demand than ever.
As a result, organizations seek to enhance their competitive positioning through knowledge management and education. This section notes some of the processes, from job-hunting and posting to skills enhancement, which are being developed.
