The insurance community faces unrelenting pressure on costs, increasing service expectations from customers, demands for more sophisticated products and services, new requirements for distributors and insurers, and the introduction of new technologies and systems. None of this will evolve without good people: leadership, management, technical and personal skills are in higher demand than ever.
As a result, organizations seek to enhance their competitive positioning through knowledge management and education. This section notes some of the processes, from job-hunting and posting to skills enhancement, which are being developed.
- Gartner Predicts 25 Percent of Digital Workers Will Use Virtual Employee Assistants Daily by 2021Stamford, CT (Jan. 9, 2019) – The use of virtual assistants (VAs) in the workplace is growing. By 2021, Gartner, Inc. predicts that 25 percent of digital workers will use a virtual employee assistant (VEA) on a daily basis. This will be up from less than 2 percent in 2019. The contact center was ...
News and Articles
- Gartner Predicts 25 Percent of Digital Workers Will Use Virtual Employee Assistants Daily by 2021
- IBM Talent Business Uses AI To Rethink The Modern Workforce
- Alister Campbell named as next President and CEO of PACICC
- Chris Van Kooten Appointed CEO of Allianz Global Assistance Canada
- Arch Insurance Announces Strategic Leadership Changes
- Chris Floyd appointed new President of IBAC
- Millennials Flocking To Insurance As Industry Looks For Employees With Skills To Interpret And Innovate In The Digital Era
- IBAO Unveils Learner-Focused E-Learning Experience
- IBAO Moves Broker Exams Online
- Saad Mered appointed CEO of Zurich Canada