Technology Conference

From industry-leading vision and analysis to practical “problem & solution” sessions, the annual Technology Conference provides a forum for and access to industry experts who are known and trusted to deliver insurance thought leadership, insights and case studies.

The conference attracts a wide variety of industry luminaries, including CIOs and senior IT managers, senior underwriting and marketing managers, broker principals, operations managers, technology officers, and claims service providers.

For technology suppliers, this event offers an unparalleled opportunity to meet industry experts as well as key IT decision-makers in your target market. Build new relationships, strengthen existing relations, and participate in discussions at a high but focused level. A variety of sponsorship opportunities are available to address supplier needs at any budget. For more information, contact the sales team.

Visit Events & Announcements for other industry happenings, including surveys, webinars and announcements.

ICTF2024 Technology Forum

“Becoming My Customer ... Stepping into their shoes”

Tuesday, February 27, 2024, at the St. James Cathedral Centre.

Knowing your customer and the risks you are helping them address is an essential element of improving all aspects of insurance, from marketing, underwriting, servicing and monitoring through to claims settlement.

Enabled by rapid innovation of technology and driven by consumer expectations, the competitive insurance business is stepping up its game.

Understanding your customer is more critical than ever as the industry moves more rapidly from a “repair and replace” philosophy toward a “predict and prevent” mindset.

Past Conferences

18th annual Technology Conference

“20/20 Foresight: Keys To Success in a Dynamic World”

Tuesday & Wednesday, Feb. 25-26, 2020 — Beanfield Centre, Exhibition Place, Toronto.

The insurance industry is spinning with change driven by the world around us, including our partners and competitors, both new and traditional.

We face new and evolving risks shaped by factors including climate change, shifting societal norms, new technologies and their usage – or abuse, in the case of cybercrime. Customers’ expectations are continuously evolving in parallel.

New or updated business models, new approaches to managing risks, and new insurance products, often enabled by the latest technology, create fresh opportunities – but also generate challenges and risks of their own.

At ICTC2020, industry leaders and experts will define the next generation of insurance and risk management. Will the industry’s significant dependence on technology be its saving grace or its Achilles heel?

Explore the implications for achieving exceptional performance in insurance, not only today, but tomorrow – and beyond.

17th annual Technology Conference

“A New Insurance Order”

Tuesday & Wednesday, Feb. 26-27, 2019 — Beanfield Centre, Exhibition Place, Toronto.

In the last half of the second decade of the 21st century, insurance is suddenly blossoming. Three forces are driving a new insurance order:

  • Modern core systems enable digital transformation throughout an organization.
  • Digital services are creating new customer experiences, increasing client satisfaction.
  • InsurTechs, supporting insurers and brokers, are innovating new products and services, facilitating greater client engagement and other improvements.

In the longer term, these digital approaches are positioned to disrupt the old insurance industry and enable greater customer satisfaction.

We are entering a new insurance order. And ICTC2019 will showcase the future, with a map to its realization. Join us to understand the evolution of the new insurance ecosystem and to share your vision for its future.

16th annual Technology Conference

“Insurance Vectors in Play: Risk, Technology, Engagement”

Tuesday & Wednesday, Feb. 27-28, 2018 — Beanfield Centre, Exhibition Place, Toronto, at the Beanfield Centre, Exhibition Place, Toronto.

The emerging insurance world will be defined by three vectors. New risks, including cyber, are challenging insurers to develop new products and services. Customer engagement requires innovative products to meet the needs of today’s customer. And digital technologies enable strategic, intelligent applications to support operations.

15th annual Technology Conference

“Disruption ⇒ New Realities, New Opportunities”

Tuesday, Feb. 28, 2017, at the Allstream (Beanfield) Centre, Exhibition Place, Toronto.

As technology continues to create new opportunities to better deliver insurance value, first-mover advantage goes to the innovators and disruptors. The 2017 Technology Conference will help you develop strategies to protect your base and find growth opportunities.

The 2017 Technology Conference took place in conjunction with the 2nd Broker Forum (ICBF2017).

14th annual Technology Conference

“Technology: A Two-Edged Sword”

February 29, 2016, at the Metro Toronto Convention Centre (Full day)

While technology offers operational and strategic advantages, the same tools can also introduce serious, unexpected consequences. This is the double-edged sword of technology in the 21st century.

By definition, technology implementation requires internal staff and process adjustments. More significantly, however, technology can require a re-definition of an organization's strategies and business model. In addition, the same technology can pave the way for external, disruptive strategies from existing and new competitors.

At the 2016 Technology Conference, you will hear from practitioners, analysts and suppliers, who will share their experiences with technology implementations to help you anticipate and mitigate adverse consequences. ICTC2016 will feature presentations from practitioners, suppliers, and analysts who are proactively addressing technology's impact on critical business issues.

This year, for the first time, the conference took place in conjunction with the inaugural Broker Forum (ICBF2016), “Brokers on the Digital Expressway.”

13th annual Technology Conference

“The Digital Customer Experience” – Strategies for Successful Engagement

March 9-10, 2015, at the Metro Toronto Convention Centre (2 full days).

Today's consumer is constantly raising the bar for sales and service. Just a few years ago, 24/7 service was optional. No longer. Consumers expect on-line customer self-service, at their convenience, not yours. Leading companies improve themselves continuously. Customer satisfaction is a relic – engagement, innovation and constant improvement are the new benchmarks. Technology is integral to the customer experience. The 2015 Technology Conference (#ICTC2015) will provide you the information you need to create, execute, and support the digital experience your customers expect. ICTC2015 will supply the information, organized as building blocks, to support a successful digital customer experience.

12th annual Technology Conference

“Re-energize, Refocus, Realign” – In the real race, winners excel at sprints and marathons

March 17-18, 2014, at the Toronto Sheraton Centre (1½ days).

The insurance industry is facing unprecedented challenges. Insurance practitioners must rely on agile processes and technologies to sprint in front of the competition. At the same time, they must support sustainable competitive advantages. This can mandate a complex array of marathon-like projects, involving fundamental, structural changes to core systems. To maintain equilibrium in this environment, and ensure ongoing growth in profits and customers, business and technical leaders need to continuously refocus on current actionable information, realign their strategies based on business realities, and re-energize their staff to achieve peak performance.

11th annual Technology Conference

“The Engaged Insurance Environment: Agile, Mobile, Analytic, Collaborative”

Monday & Tuesday, March 18 & 19, 2013, at the Toronto Sheraton Centre (1½ days).

Engagement is a key to success for P&C insurance organizations. The 2013 Technology Conference (ICTC) focuses on agile strategies, tactics and technologies to elevate engagement and realize benefits.

ICTC2013 expanded to a multi-day format with a flexible registration plan. Following the sessions, Monday closed with the presentation of the 2013 ICTAs and a welcoming reception for all delegates and sponsors. Tuesday followed the traditional one-day conference structure, with keynote and strategy sessions; three parallel streams of presentations for Insurers, Distributors and Technology professionals; exhibits; and lots of networking opportunities at breakfast, lunch, and the closing reception for our Day 2 delegates and sponsors.

10th annual Technology Conference

"The New Landscape: Social Business, Mobile, Analytics, Modern Technology"

Monday, March 5, 2012 (Full day)

You are here now. Your customers and business partners are using social media to conduct business. You and your employees are using mobile technology and others are gathering data about that usage. These data are being captured by sophisticated analytic engines and stored in modern technology. Are you benefitting from any of this?

9th annual Technology Conference

"Business Results Through Informed Action"

Monday, February 28, 2011 (Full day)

Knowledge has never had more power in the insurance industry. Leading insurers are accessing increasingly comprehensive internal and external data sources, using sophisticated access and analytic and forecasting tools, and modern enterprise application to provide actionable, timely information to marketing, underwriting, claims, and finance professionals. Progressive agents and brokers are collaborating with insurers and providers using powerful social networking and Web 2.0 strategies to provide higher levels of customized services to increasingly demanding prospects and customers.

For the focused organizations, the results are powerful: increased revenue; decreased loss ratios; improved results; higher customer satisfaction and retention. The 2011 Technology Conference provided a comprehensive view of the tools, strategies, and players that are shaping a knowledge-driven revolution in the insurance industry.

8th annual Technology Conference

"Real Time Insurance Technology: Agile, Integrated and Aligned"

Monday, February 22, 2010 (Full day)

The pace of change in technology and insurance has never been greater. Insurers and brokers are demanding tools that improve workflows and competitiveness. The organizations which survive and thrive in an increasingly competitive and connected world are those which are agile enough to embrace change, have integrated to improve processes, and have IT aligned with business requirements. This conference offers attendees unique opportunities to understand the business and technology drivers of change, and create strategies to keep pace.

7th annual Technology Conference

"Leadership: The Business - IT Imperative"

Monday, February 23, 2009 (Full day)

When confronting the increasing demands of the insurance business combined with the constantly accelerating pace of change in information technology, one key ingredient for success is leadership - leadership which encompasses both the business and technology worlds.

6th annual Technology Conference

"Innovation: A Business and Technology Partnership"

Wednesday, February 27, 2008 (Full day)

The agenda focussed on best uses of technology for the Canadian P&C insurance community. Leaders in the technology and insurance communities shared their experiences and guidance for attendees. A broad range of technology topics of general interest were presented in the morning, and specific technologies and applications for claims and distribution in the afternoon.

5th annual Technology Conference

"Business Intelligence: The Competitive Necessity"

Monday, March 5, 2007 (Full day)

Business Intelligence – systems and processes to translate raw data into actionable information – is rapidly becoming THE competitive tool for insurers in the 21st century. This 2007 Technology Conference focused on planing, developing, and implementing a successful BI strategy for an insurance organization.

4th annual Insurance Technology Conference: Part II

"Insurance Claims Technology Forum: Transforming Claims Processing"

Monday, November 6, 2006 (Full day)

This Forum focussed on the trends and directions in Claims handling in the P&C Insurance industry, with presentations on state-of-the-art uses of technology to support Claims processes.

4th Annual Insurance Technology Conference: Part I

"P&C Products, Services and Distribution"

Tuesday, February 28, 2006 (Full day)

Two of Canada's leading insurance information sources – and Canadian Insurance Magazine – have teamed up to present a focused, one-day conference that will provide a business-oriented view of the best-of-breed technology and processes, to support innovative product, service, and distribution strategies. We have assembled a faculty that includes leading technology suppliers, management consultants, and practitioners.

3rd annual Technology Conference

"P&C Brokers Deploying Technology to Advantage"

Wednesday, August 10, 2005 (Full day)

One of our most popular seminars where participants learn from experienced brokers, carriers, and suppliers about the technologies and strategies that work in today's shifting market. Speakers will examine the insurance world from a 'broker centric' view, and illustrate specific tactics to keep brokers front and centre with their clients.

2nd annual Technology Conference

"Brokers: Putting Technology to Work"

Wednesday, August 11, 2004 (Full day)

One of our most popular seminars where participants learn from experienced brokers, carriers, and suppliers about the technologies and strategies that work in today's shifting market. Speakers will examine the insurance world from a 'broker centric' view, and illustrate specific tactics to keep brokers front and centre with their clients.

1st annual Technology Conference

"Brokers Harness Technology"

Tuesday, August 12, 2003 (Full day)

One of our most popular seminars where participants learn from experienced brokers, carriers, and suppliers about the technologies and strategies that work in today's shifting market. Speakers will examine the insurance world from a 'broker centric' view, and illustrate specific tactics to keep brokers front and centre with their clients.

More Events

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