2019 Technology Conference: Overview

17th Annual Insurance-Canada.ca Technology Conference

“A New Insurance Order”
Transformation ⇒ Innovation ⇒ InsurTech ⇒ Disruption

Feb. 26-27, 2019 — Beanfield Centre, Exhibition Place, Toronto

Follow on Twitter: #ICTC2019  |  Save the date: Google / MS Outlook

In the last half of the second decade of the 21st century, insurance is suddenly blossoming. Three forces are driving a new insurance order:

  1. Modern core systems have replaced previous generation technology, allowing digital transformations throughout the organization
  2. Digital services are creating new customer experiences, increasing client satisfaction.
  3. InsurTechs, supporting insurers and brokers, are innovating new products and services, facilitating greater client engagement and other improvements.

Longer term, these digital approaches are positioning to disrupt the old insurance industry and enable greater customer satisfaction.

In short, we are entering a new insurance order. And the 2019 Insurance-Canada.ca Technology Conference is preparing a showcase of the future combined with a map to its realization. Join us to understand the evolution of the new insurance ecosystem and to share your vision for its realization.

Consider these new capabilities:

  • Digital communication channels are increasing effectiveness in advertising & marketing;
  • Connected services are making quotes easier, faster, more accurate and final;
  • Personalized communications enhance engagement, improve CX and increase customer satisfaction;
  • Internet of Things (IoT) devices offer customers improved management [reduction] of risk;
  • Machine learning, AI and Cognitive computing enable sophisticated insurance bots for 24/7 direct customer service;
  • Drones and AI tools are changing the service times in claims situations;
  • InsurTech-style innovation and tools decrease cycle time for bringing insurance products to market.

ICTC2019 will showcase practitioners, suppliers, and analysts who are focusing technology's positive impact on critical business challenges, such as:

  • Managing omni-channel service & distribution strategies;
  • Enabling greater advantage for brokers;
  • Developing risk management services for customer value and retention;
  • Leveraging experienced underwriters and claims examiners with BI tools;
  • Using artificial intelligence / intelligent machines to restructure work;
  • Creating technology-driven business models;
  • Deploying digital marketing strategies;
  • Capturing the business opportunity in emerging technologies including AI, machine learning, Voice, and platforms;
  • And more...

Hear from industry thought leaders, including:

The Shape Of Insurance In Ten Years

Mark Breading
Partner & Chief Research Officer,
Strategy Meets Action

Mark Breading

No one can predict what the insurance industry will look like 10 years from now. However, virtually everyone agrees that it will be different – perhaps substantially different. Mark will outline different possible futures for the industry, and the audience will vote on which scenario is most likely.

Which Day(s) Should You Attend?

ICTC2019 will take place Tuesday, Feb. 26, and Wednesday, Feb. 27, 2019. You can register for either day or both together. Day Two (Wed.) will feature a dedicated Broker stream.

All delegates – including those registered for Day Two (Wed.) only – are invited to attend the Day One (Tues.) ICTA Awards and reception, beginning late Tuesday afternoon.

The two-day schedule is organized as follows:

Tuesday, Feb. 26

  • Full day – Registration from 7:30am
  • Sessions begin at 8:30am
  • Experience Zone (open 12:00 noon - 6:30pm)
  • Thought leadership sessions 8:30am - 4:30pm
  • Stream dedicated to brokers
  • ICTA awards ceremony (4:30pm)
  • Networking Reception (5:00 - 6:30pm)

Wednesday, Feb. 27

  • Full day – Registration from 7:30am
  • Thought leadership sessions 8:30am - 5:00pm
  • Key subjects for insurers, brokers and distributors
  • Experience Zone (open 8:00am - 3:30pm)

Mark your calendar now:

Who Should Attend

The Insurance-Canada.ca Technology Conference is designed for:

  • Senior leaders with responsibility for business transformation;
  • Senior line managers responsible for delivering business case benefits from technology implementations;
  • Technology professionals evaluating analytic, business intelligence, or cognitive computing technologies;
  • Anyone in risk management or finance who needs to ensure that the IT strategy meets your ORSA requirements;
  • Business, technology, or actuarial analysts in need of techniques and tools to take a holistic view of technology's impact on new products and services.

Vendors: If you are looking to increase the visibility of your company, products and services, take advantage of our sponsorship opportunities.

Technology Awards

The first day of the Technology Conference will conclude with the presentation ceremony of the annual Insurance-Canada.ca Technology Awards and an industry networking reception.


If you have questions about the Technology Conference, please contact info@insurance-canada.ca.