Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Latest News:
- Marsh Alpha sets new standard – unlimited ‘any one claim’ cover now included in global directors and officers insurance facilityNew York, NY (Apr. 29, 2026) – Marsh Risk, a business of Marsh and the world’s leading insurance broker and risk advisor, is pleased to announce that its Marsh Alpha directors and officers (D&O) insurance facility now offers unlimited claims on a single, unrelated basis as standard. Marsh ...
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News and Articles
- Marsh Alpha sets new standard – unlimited ‘any one claim’ cover now included in global directors and officers insurance facility
- Sedgwick announces Omni, a fully integrated digital ecosystem for claims
- Travelers Launches AI-Powered Claims Intelligence Tool in e-CARMA®
- Track claims “like food delivery” with new Insly claims portal
- Duck Creek Launches Insurance-Native Agentic AI Platform and Unveils New Applications to Transform Underwriting and Claims
- Claimence Launches the First Purpose-Built AI for Financial Lines Insurance Claims
- Wildfires, storms, floods contribute to record 92% of global insured losses in 2025: Swiss Re Institute
- Homeowners Insurance Claims Satisfaction Improves as Repair Cycle Times Improve: JD Power
- CoverGo’s Intelligent Document Processing AI Agent enhances Generali Hong Kong’s health claims automation
- FMIC Expands Use of Chrp’s AI-Based Home Health Reports to Reduce Non-CAT Water & Fire Claims



