Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
- Checking Out: Emerging Digital Innovations in P&C Claim PaymentsDigital claim payments have emerged as a panacea for carriers concerned about costs and for payees who want to get funds faster: Aite Group report Boston, MA (July 16, 2019) – The act of paying an insurance claim has been an afterthought for property and casualty insurance carriers, most of which ...
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