Executive Forum Index

The Executive Forum (ICEF) is an annual event that offers an executive-level look at major issues facing the Canadian property/casualty insurance industry.

Coming Events

8th annual Executive Forum

ICEF2024: “Winning With Innovation

Wednesday, August 28, 2024, at the St. James Cathedral Centre, Toronto

Innovation throughout the industry, from the simple to the dramatic, is rewriting the insurance playbook. The technology foundation – computers, communications, storage and all the functions they enable – continues to evolve, reshaping work and enabling new products and services, while raising consumer expectations ever higher.

Save August 28th to your calendar!

Past Forums

7th annual Executive Forum

ICEF2019: “Insurance in the Platform Economy

Wednesday, August 28, 2019, at the St. James Cathedral Centre, Toronto

Insurance providers and their partners and suppliers, like players in other industries, are trying new approaches across all aspects of their business, from culture to product innovation, customer service to new business models...

6th annual Executive Forum

ICEF2018: “The Digital Future of Insurance: Is Risk Passé?”

Tuesday, August 28, 2018, at the Sheraton Centre Toronto Hotel

Risk is not passé just yet, but it is changing dramatically, and as it slowly tends toward elimination, insurance participants themselves are at risk. Don't move too slowly – or too quickly! – but change you must.

5th annual Executive Forum

ICEF2017: “Insurance: Connected”

Tuesday, August 29, 2017, at the Sheraton Centre Toronto Hotel

Last year's forum posed a question: “Will digital insurance (InsurTech) disrupt traditional insurance processes and products in the next five years?” The answer was unequivocal: “No – it's happening now.”

Large insurers have segregated digital teams from core IT to roll out new processes. New entrants, who operate exclusively on digital platforms, are offering new, bespoke products and services.

The new drivers are Millennial and Gen Z consumers who run their personal and professional lives off mobile platforms. Their message to insurers is simple: “Insurance must be as connected as we are.”

Relying on experienced digital practitioners and analysts, the 2017 Executive Forum will share invaluable experience and expertise to help you respond to this unprecedented environment.

4th annual Executive Forum

ICEF2016: “Turning Insurance Outside-In”

Tuesday, August 30, 2016, at the Sheraton Centre Toronto Hotel

Leading analysts and practitioners agree: to meet customer expectations over the next decade, we need to turn insurance “outside-in.”

The key to success is to meet – and exceed – customer expectations through continuous improvements in the total customer experience. The outside-in approach includes sophisticated digital and analytics methodologies, governed by senior executive strategic oversight, to underpin the process.

3rd annual Executive Forum

ICEF2015: “Emerging Threats and Opportunities”

Monday, August 31, 2015, at the Sheraton Centre Toronto Hotel

By all accounts, powerful forces are forming just outside the insurance industry's doors. As an executive, you need to decide: Should we barricade the entrance or put out the welcome mat? The 2015 Executive Forum is designed to help you differentiate between threats and opportunities and determine strategies that will allow you to survive and thrive in either case.

The Insurance-Canada Executive Forum (ICEF2015) will provide insight on the business impact of technologies over the next 3, 5, and 10 years. Our faculty, consisting of practitioners, analysts, and technology experts, will outline meta-trends and describe specific scenarios relating to your business. If you require an executive-level perspective on the impact of emerging technologies on your business plans, and, potentially, your business model, then ICEF2015 is designed for you.

2nd annual Executive Forum (ICEF2014)

“Insurance 2024”: A Look Ahead at The Canadian P&C Insurance Industry

Held October 7, 2014, at the Metro Toronto Convention Centre.

Advances in technology in the coming decade will have a major impact on all aspects of the business of insurance worldwide. But insurance practitioners aren't the only ones making changes. Other advances, outside the insurance industry's control, will impact the survivability of industry players.

Consider: Consumers are more informed and more demanding; Climate change is challenging underwriting/rating criteria and processes; New approaches to marketing and communications are driving engagement and growth; Personal data and information is being leveraged by more and more organizations every day; Distribution and its channels are evolving; Autonomous cars and car-sharing are changing the auto insurance opportunities.

Technology is a persistent thread through each of these and more – driving new opportunities while presenting new challenges.

1st annual Executive Forum (ICEF2013)

“Insurance 2023”: The Shape of the Canadian P&C Insurance Industry

Held October 3, 2013, at the Royal Ontario Museum, Toronto.

The world of insurance is changing rapidly and, in some cases, fundamentally. Consider: consumers are more informed and more demanding; organizations are adopting new approaches to marketing and communications; data and information are available in greater quantity, sometimes with suspect quality; technology is driving new opportunities while presenting new challenges.

Forward-looking insurers need to consider: What will insurance look like – what shape will it take – over the coming years?

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