The Chronicle Newsletter Archive

Below is our archive of past newsletters from previous years. (Subscribe here or see recent issues.) Please note that, especially in older issues, hyperlinks – particularly external-facing links – may no longer be valid.

Jump to a year:
2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006 | 2005

2023

December

  • Issue 2023-51 – December 19, 2023 – Shopping For Cyber Coverage? Buyer Beware.
  • Issue 2023-50 – December 12, 2023 – How shared mobility impacts the urban landscape
  • Issue 2023-49 – December 5, 2023 – Trends shaping the future of insurance

November

  • Issue 2023-48 – November 28, 2023 – Real transformation for auto claims
  • Issue 2023-47 – November 21, 2023 – Global InsurTech investment surpasses $1 billion USD
  • Issue 2023-46 – November 14, 2023 – Are Canadians ready for electric vehicles?
  • Issue 2023-45 – November 7, 2023 – Enterprise Mobility ushers in a new era

October

  • Issue 2023-44 – October 31, 2023 – World-first insurance innovation hub launched
  • Issue 2023-43 – October 24, 2023 – New digital risks call for insurance innovation
  • Issue 2023-42 – October 17, 2023 – Structural insurance transformation needed
  • Issue 2023-41 – October 10, 2023 – How do you adjust to cyber risk?
  • Issue 2023-40 – October 3, 2023 – Canada leads the world in AI talent concentration

September

  • Issue 2023-39 – September 26, 2023 – Annual catastrophe losses reach new high
  • Issue 2023-38 – September 19, 2023 – Generative AI reveals industry innovation trends
  • Issue 2023-37 – September 12, 2023 – Insurers taking action to combat auto theft
  • Issue 2023-36 – September 5, 2023 – The Impact of Generative AI

August

  • Issue 2023-35 – August 29, 2023 – Navigating the insurance talent crisis
  • Issue 2023-34 – August 22, 2023 – Covergence and the insurance ecosystem
  • Issue 2023-33 – August 15, 2023 – AI changing the nature of work in insurance
  • Issue 2023-32 – August 8, 2023 – How brokers can attract customers with niche on-demand insurance
  • Issue 2023-31 – August 1, 2023 – Auto insurance in an existential crisis

July

  • Issue 2023-30 – July 25, 2023 – New technologies distract businesses as cybercrime intensifies
  • Issue 2023-29 – July 18, 2023 – Insurers, brokers, and the changing world of risk
  • Issue 2023-28 – July 11, 2023 – Can scanning technology predict claims?
  • Issue 2023-27 – July 4, 2023 – Opportunity to create new (re)insurance markets

June

  • Issue 2023-26 – June 27, 2023 – Canada's evolving cyber threat landscape
  • Issue 2023-25 – June 20, 2023 – Everything you need to know about IoT in insurance
  • Issue 2023-24 – June 13, 2023 – The risks of smart devices in your home
  • Issue 2023-23 – June 6, 2023 – Consumers want humanized experiences

May

  • Issue 2023-22 – May 30, 2023 – Claiming a stake in the future of insurance
  • Issue 2023-21 – May 23, 2023 – The top risks perceived by Canadian businesses
  • Issue 2023-20 – May 16, 2023 – Core systems more critical than ever for enabling transformation
  • Issue 2023-19 – May 9, 2023 – P&C leaders prioritizing investment in claims automation
  • Issue 2023-18 – May 2, 2023 – Cybersecurity fallacies putting your business at risk

April

  • Issue 2023-17 – April 25, 2023 – Insurer priorities shift away from insuring assets
  • Issue 2023-16 – April 18, 2023 – Canada’s first comprehensive wildfire risk map
  • Issue 2023-15 – April 11, 2023 – How insurers can protect loss ratio with construction IoT tech
  • Issue 2023-14 – April 4, 2023 – A new approach to aggregate cyber risk

March

  • Issue 2023-13 – March 28, 2023 – New active risk model demonstrates cyber is insurable
  • Issue 2023-12 – March 21, 2023 – Growing protection gaps for nat cats, cyber crime
  • Issue 2023-11 – March 14, 2023 – Parametric rainfall coverage launched in Canada
  • Issue 2023-10 – March 7, 2023 – Expanding commercial P&C’s market relevance

February

  • Issue 2023-09 – February 28, 2023 – Global insurance M&A activity hits 10-year high
  • Issue 2023-08 – February 21, 2023 – Global insurers pivot toward risk reduction
  • Issue 2023-07 – February 14, 2023 – Emerging cyber threats on the horizon
  • Issue 2023-06 – February 7, 2023 – Top insurance industry trends & issues in 2023

January

  • Issue 2023-05 – January 31, 2023 – Top global business risks for 2023
  • Issue 2023-04 – January 24, 2023 – Canada's 2022 catastrophe losses exceed $3 billion
  • Issue 2023-03 – January 17, 2023 – Ten predictions for P&C insurance in 2023
  • Issue 2023-02 – January 10, 2023 – Are transformational tech plans still important in commercial lines?
  • Issue 2023-01 – January 3, 2023 – Travel delay claim volumes spike over holiday travel chaos

2022

December

  • Issue 2022-50 – December 13, 2022 – Claims processes suffering digital growing pains
  • Issue 2022-49 – December 6, 2022 – Personal lines underwriting is entering a new age of data

November

  • Issue 2022-48 – November 29, 2022 – Silver lining for insurers as global economy slows
  • Issue 2022-47 – November 22, 2022 – InsurTech trends impacting insurance carriers
  • Issue 2022-46 – November 15, 2022 – Climate change is top concern globally
  • Issue 2022-45 – November 8, 2022 – Insurers struggle to manage auto claims expectations
  • Issue 2022-44 – November 1, 2022 – How social identity & trust can help brokers build stronger brands

October

  • Issue 2022-43 – October 25, 2022 – Hurricane Fiona insured damage total revealed
  • Issue 2022-42 – October 18, 2022 – Mental health resources for employers
  • Issue 2022-41 – October 11, 2022 – Why knowledge management is critical for insurance
  • Issue 2022-40 – October 4, 2022 – Surge in annual insured losses from extreme events

September

  • Issue 2022-39 – September 27, 2022 – Connecting The Insurance Ecosystem
  • Issue 2022-38 – September 20, 2022 – P&C claims InsurTechs making a difference today
  • Issue 2022-37 – September 13, 2022 – Maintaining resilience as a new world order takes shape
  • Issue 2022-36 – September 6, 2022 – The next era of underwriting in commercial lines

August

  • Issue 2022-35 – August 30, 2022 – Marketing automation in insurance
  • Issue 2022-34 – August 23, 2022 – What to expect when applying for cyber insurance
  • Issue 2022-33 – August 16, 2022 – Growing your insurance business in a riskier world
  • Issue 2022-32 – August 9, 2022 – Poor claims experiences put billions in premiums at risk
  • Issue 2022-31 – August 2, 2022 – Tomorrow's FNOL has arrived early

July

  • Issue 2022-30 – July 26, 2022 – Embedded insurance: A new route to growth and value
  • Issue 2022-29 – July 19, 2022 – Transforming employee health benefits
  • Issue 2022-28 – July 12, 2022 – World-first regulated smart contract insurance provider launched
  • Issue 2022-27 – July 5, 2022 – Customers look to cut insurance spending over cost concerns

June

  • Issue 2022-26 – June 28, 2022 – Few top global carriers have truly digitized the value chain
  • Issue 2022-25 – June 21, 2022 – Geopolitical risk spikes over war, inflation
  • Issue 2022-24 – June 14, 2022 – Digital transformation in Commercial Lines
  • Issue 2022-23 – June 7, 2022 – Preventing employee burnout in insurance

May

  • Issue 2022-22 – May 31, 2022 – Transforming from ‘Policy-Driven’ to ‘Customer-Centric’
  • Issue 2022-21 – May 24, 2022 – Insurance is evolving into “the Next Normal”
  • Issue 2022-20 – May 17, 2022 – Emerging weather science supercharging next-gen risk solutions
  • Issue 2022-19 – May 10, 2022 – Digital transformation acceleration relies on core systems
  • Issue 2022-18 – May 3, 2022 – We need to talk about cannabis and driving

April

  • Issue 2022-17 – April 26, 2022 – Delivering on the promise of touchless estimating
  • Issue 2022-16 – April 19, 2022 – Building trust with responsible A.I. governance
  • Issue 2022-15 – April 12, 2022 – Rapidly evolving digital environment revamps P&C distribution
  • Issue 2022-14 – April 5, 2022 – First insurer attains claims eDocs certification

March

  • Issue 2022-13 – March 29, 2022 – Wellness report illustrates pandemic fallout
  • Issue 2022-12 – March 22, 2022 – Innovation accelerating in P&C economy amid disruption
  • Issue 2022-11 – March 15, 2022 – The top five risks facing Canadian businesses
  • Issue 2022-10 – March 8, 2022 – Insurers encounter digital growing pains amid disruption
  • Issue 2022-09 – March 1, 2022 – ICTA nominations are open!

February

  • Issue 2022-08 – February 22, 2022 – Amid pandemic and profit struggles, opportunities await insurance industry
  • Issue 2022-07 – February 15, 2022 – Canadian insurance market remains challenging
  • Issue 2022-06 – February 8, 2022 – How many organizations have achieved a 360° view of the customer?
  • Issue 2022-05 – February 1, 2022 – Social pressures preventing Canadians from securing their financial futures

January

  • Issue 2022-04 – January 25, 2022 – Cyber perils overtake pandemic as top global business risk
  • Issue 2022-03 – January 18, 2022 – Top risks for 2022 include climate failure, social crisis
  • Issue 2022-02 – January 11, 2022 – Overcoming barriers to insurance innovation
  • Issue 2022-01 – January 4, 2022 – InsurTech startup market strong despite pandemic

2021

December

  • Issue 2021-50 – December 14 – Techniques insurance companies need to master for the future
  • Issue 2021-49 – December 7 – Are MGAs ready for the Distribution Revolution?

November

  • Issue 2021-48 – November 30 – Growth in predictive analytics, cloud computing
  • Issue 2021-47 – November 23 – Strong growth forecast for global insurance markets
  • Issue 2021-46 – November 16 – From Protection To Prevention: A new era of insurance
  • Issue 2021-45 – November 9 – Risk management must address evolving business volatility
  • Issue 2021-44 – November 2 – InsurTech investment hits new record

October

  • Issue 2021-43 – October 26 – Companies need to strengthen cyber controls
  • Issue 2021-42 – October 19 – Insurance must evolve to support mobility, sharing economy
  • Issue 2021-41 – October 12 – Customer communications top of mind for L/A/B insurers
  • Issue 2021-40 – October 5 – Majority of Canadians lack a financial plan

September

  • Issue 2021-39 – September 28 – Canada's P&C insurance resilient amid pandemic
  • Issue 2021-38 – September 21 – Growing demand for insurance protection
  • Issue 2021-37 – September 14 – Global P&C premiums to double by 2040
  • Issue 2021-36 – September 7 – Tomorrow’s insurance is connected

August

  • Issue 2021-35 – August 31 – Pandemic reshapes, accelerates insurers' tech plans
  • Issue 2021-34 – August 24 – Technology transforming the insurance industry
  • Issue 2021-33 – August 17 – Bringing the human connection to digital insurance
  • Issue 2021-32 – August 10 – Quantum tech beginning to shape the future
  • Issue 2021-31 – August 3 – Global InsurTech funding balloons in Q2

July

  • Issue 2021-30 – July 27 – Recent trends in life insurance
  • Issue 2021-29 – July 20 – Insurers to accelerate use of automation
  • Issue 2021-28 – July 13 – The insurance rationale for carbon removal
  • Issue 2021-27 – July 6 – Climate resilience: ‘Adapt now, or pay later’

June

  • Issue 2021-26 – June 29 – Auto satisfaction stalls despite premium relief
  • Issue 2021-25 – June 22 – Industry Trends for Summer 2021
  • Issue 2021-24 – June 15 – Post-COVID emerging risks
  • Issue 2021-23 – June 8 – Accelerating the digital experience for insurers
  • Issue 2021-22 – June 1 – Organizations failing to anticipate key emerging risks

May

  • Issue 2021-21 – May 25 – Smarter technology needed to surmount hardening markets
  • Issue 2021-20 – May 18 – The Tipping Point For P&C Insurance
  • Issue 2021-19 – May 11 – Emerging risks & risk management preparedness
  • Issue 2021-18 – May 4 – World economy could lose 18% GDP from climate change

April

  • Issue 2021-17 – April 27 2021 – Digital Platforms in Insurance
  • Issue 2021-16 – April 20, 2021 – The future isn’t what it used to be
  • Issue 2021-15 – April 13, 2021 – A better approach to Mergers & Acquisitions
  • Issue 2021-14 – April 6, 2021 – The digital journey of personal lines insurers

March

  • Issue 2021-13 – March 30, 2021 – No return to ‘normal’ until 2022?
  • Issue 2021-12 – March 23, 2021 – Global insurance industry faces a unique moment
  • Issue 2021-11 – March 16, 2021 – Implications of COVID-19 for insurance claims
  • Issue 2021-10 – March 9, 2021 – Upward insurance pricing momentum to continue
  • Issue 2021-09 – March 2, 2021 – Underwriting priorities for 2021 and beyond

February

  • Issue 2021-08 – February 23, 2021 – Have you started your 2021 ICTA nomination?
  • Issue 2021-07 – February 16, 2021 – Scenarios for the future, implications for today
  • Issue 2021-06 – February 9, 2021 – Has the pandemic changed the trajectory of insurance?
  • Issue 2021-05 – February 2, 2021 – Climate change driving severe weather, global damage

January

  • Issue 2021-04 – January 26, 2021 – The world's greatest threats in 2021
  • Issue 2021-03 – January 19, 2021 – Insurance & risk management trends for 2021
  • Issue 2021-02 – January 12, 2021 – 2020 tied for warmest year on record
  • Issue 2021-01 – January 5, 2021 – 2020 catastrophe losses fifth-costliest on record

2020

December

  • Issue 2020-49 – December 15, 2020 – Top Risks To Global Financial Stability
  • Issue 2020-48 – December 8, 2020 – P&C Commercial Lines: Innovation or optimization?
  • Issue 2020-47 – December 1, 2020 – Next-generation technology creates watershed moment for cybersecurity

November

  • Issue 2020-46 – November 24, 2020 – Artificial intelligence transforming commercial underwriting
  • Issue 2020-45 – November 17, 2020 – The Impact of COVID-19 on A.I., Digitization
  • Issue 2020-44 – November 10, 2020 – Pandemic changing customer behaviour
  • Issue 2020-43 – November 3, 2020 – Insurers shifting course as pandemic continues

October

  • Issue 2020-42 – October 27, 2020 – Top strategic technology trends for 2021
  • Issue 2020-41 – October 20, 2020 – Announcing the World Insurance Forum
  • Issue 2020-40 – October 13, 2020 – The digital (paperless) future of insurance
  • Issue 2020-39 – October 6, 2020 – Pandemic eclipses climate change as #1 risk

September

  • Issue 2020-38 – September 29, 2020 – Biodiversity decline creating a global risk
  • Issue 2020-37 – September 22, 2020 – Pandemic accelerating insurance digitization to meet demand
  • Issue 2020-36 – September 15, 2020 – Pandemic's toll on Canadian economy, insurance industry
  • Issue 2020-35 – September 8, 2020 – Five uses of A.I. in commercial underwriting
  • Issue 2020-34 – September 1, 2020 – Insurance technology, investment & innovation in the pandemic

August

  • Issue 2020-33 – August 25, 2020 – A recipe for underwriting transformation
  • Issue 2020-32 – August 18, 2020 – Work-From-Home ‘infecting’ people and organizations in insurance
  • Issue 2020-31 – August 11, 2020 – Who is the biggest insurance disruptor?
  • Issue 2020-30 – August 4, 2020 – Moments of truth that make or break the customer experience

July

  • Issue 2020-29 – July 21, 2020 – Will autonomous vehicles gain momentum after pandemic?
  • Issue 2020-28 – July 14, 2020 – Insurance poised for pandemic recovery
  • Issue 2020-27 – July 7, 2020 – Strategic planning in the COVID-19 era

June

  • Issue 2020-26 – June 30, 2020 – Preparing for the next distribution model
  • Issue 2020-25 – June 23, 2020 – Rethinking auto insurance as ‘mobility customer experience’
  • Issue 2020-24 – June 16, 2020 – Insurers increase digital focus after pandemic
  • Issue 2020-23 – June 9, 2020 – Pandemic crisis must not overshadow climate change battle
  • Issue 2020-22 – June 2, 2020 – Reimagining the post-pandemic return

May

  • Issue 2020-21 – May 26, 2020 – Insurance fraud in times of crisis
  • Issue 2020-20 – May 19, 2020 – Very few organizations ready to operationalize and scale A.I.
  • Issue 2020-19 – May 12, 2020 – Impact of the pandemic on the insurance sector
  • Issue 2020-18 – May 5, 2020 – Cyber hygiene in the COVID-19 era

April

  • Issue 2020-17 – April 28, 2020 – Are insurers’ pandemic discounts backfiring?
  • Issue 2020-16 – April 21, 2020 – Pandemic changing consumer behaviour
  • Issue 2020-15 – April 14, 2020 – Cloud computing makes inroads amid COVID-19 closures
  • Issue 2020-14 – April 7, 2020 – Pandemic exposes outdated risk management practices

March

  • Issue 2020-13 – March 31, 2020 – Will COVID-19 be the tipping point for digital transformation?
  • Issue 2020-12 – March 24, 2020 – Challenges & opportunities in financial services amid pandemic
  • Issue 2020-11 – March 17, 2020 – Business, retail & travel implications of coronavirus
  • Issue 2020-10 – March 10, 2020 – Canadian CEOs’ Top Concerns Revealed
  • Issue 2020-09 – March 3, 2020 – Insurers must rethink existing business models

February

  • Issue 2020-08 – February 25, 2020 – Insurers turning to IT services partners for innovation
  • Issue 2020-07 – February 18, 2020 – Growing emphasis on the customer experience
  • Issue 2020-06 – February 11, 2020 – Climate risks hold implications for insurance
  • Issue 2020-05 – February 4, 2020 – Few “leaders” in cyber resilience even as cyberattacks increase

January

  • Issue 2020-04 – January 28, 2020 – 2019 natural catastrophe loss totals
  • Issue 2020-03 – January 21, 2020 – Cyber tops global business risks for the first time
  • Issue 2020-02 – January 14, 2020 – Insurers embrace Agile, but face challenges
  • Issue 2020-01 – January 7, 2020 – The dawn of a new decade

2019

December

  • Issue 2019-50 – December 17, 2019 – 20/20 foresight at the end of a decade
  • Issue 2019-49 – December 10, 2019 – Disruptive Forces Transforming Insurance
  • Issue 2019-48 – December 3, 2019 – Big Data opens up new horizons

November

  • Issue 2019-47 – November 26, 2019 – Claims: Caught Between a Rock and a Hard Place – No More!
  • Issue 2019-46 – November 19, 2019 – Failure to scale A.I. could put organizations out of business
  • Issue 2019-45 – November 12, 2019 – Canadians are dangerously under-insured
  • Issue 2019-44 – November 5, 2019 – Insurers struggling with data governance

October

  • Issue 2019-43 – October 29, 2019 – Top strategic technology trends for 2020
  • Issue 2019-42 – October 22, 2019 – Economic, political tensions face next federal government
  • Issue 2019-41 – October 15, 2019 – Blockchain Transformation Still Years Away
  • Issue 2019-40 – October 8, 2019 – Cyber risk is top concern for businesses of all sizes
  • Issue 2019-39 – October 1, 2019 – Cities unprepared for disruption from A.I.

September

  • Issue 2019-38 – September 24, 2019 – Business leaders don't have time for cyber risk
  • Issue 2019-37 – September 17, 2019 – Change is accelerating in re/insurance
  • Issue 2019-36 – September 10, 2019 – Insurers can boost global financial resilience
  • Issue 2019-35 – September 3, 2019 – The most expensive two years ever for insurers

August

  • Issue 2019-34 – August 27, 2019 – Advanced Analytics Unlocking New Frontiers
  • Issue 2019-33 – August 20, 2019 – InsurTech: Will it fade or dominate?
  • Issue 2019-32 – August 13, 2019 – AI augmentation to generate trillions in business value
  • Issue 2019-31 – August 6, 2019 – Cyber coverage is creating a false sense of security at top companies

July

  • Issue 2019-30 – July 30, 2019 – Which industry players are best positioned for the future?
  • Issue 2019-29 – July 23, 2019 – Insurance companies plan to move away from traditional business models
  • Issue 2019-28 – July 16, 2019 – Insurance Brands Underperform In Digital
  • Issue 2019-27 – July 9, 2019 – Global Insurance Premiums Hit $5 Trillion USD
  • Issue 2019-26 – July 2, 2019 – Insolvency risk rising in Canada’s P&C insurance industry

June

  • Issue 2019-25 – June 25, 2019 – Major Data Challenges In The Digital Era
  • Issue 2019-24 – June 18, 2019 – InsurTech Is Moving Forward, But Is Privacy Catching Up?
  • Issue 2019-23 – June 11, 2019 – When Emerging Technology Is No Longer Emerging
  • Issue 2019-22 – June 4, 2019 – New market reality demands new insurance strategies

May

  • Issue 2019-21 – May 28, 2019 – SGI & CSSI announce real-time data exchange launch
  • Issue 2019-20 – May 21, 2019 – Insurers must respond to customer concerns around coverage for emerging risks
  • Issue 2019-19 – May 14, 2019 – Cybercrime costing Canadian companies millions
  • Issue 2019-18 – May 7, 2019 – Risk readiness falls to lowest level in 12 years

April

  • Issue 2019-17 – April 30, 2019 – Enhancing CX to increase policyholder retention
  • Issue 2019-16 – April 23, 2019 – Success in the “post-digital” world will require enhanced engagement
  • Issue 2019-15 – April 16, 2019 – CSIO minimum data set for commercial lines
  • Issue 2019-14 – April 9, 2019 – Canada's changing climate
  • Issue 2019-13 – April 2, 2019 – Rising consumer expectations for a new era of insurance

March

  • Issue 2019-12 – March 26, 2019 – Consumers will share data for discounts
  • Issue 2019-11 – March 19, 2019 – Industry trends In Q1 2019
  • Issue 2019-10 – March 12, 2019 – Survival of the fittest in the digital age
  • Issue 2019-09 – March 5, 2019 – Making sense of A.I. and its impact on risk management

February

  • Issue 2019-08 – February 26, 2019 – P&C personal lines insurers focus on transformation
  • Issue 2019-07 – February 19, 2019 – How Amazon and Netflix solved digital challenges
  • Issue 2019-06 – February 12, 2019 – New technologies, models shake up the competition
  • Issue 2019-05 – February 5, 2019 – Agile development to expand in 2019

January

  • Issue 2019-04 – January 29, 2019 – Ontario expanding automated vehicle pilot
  • Issue 2019-03 – January 22, 2019 – UBI market to reach $107 billion (USD) by 2024
  • Issue 2019-02 – January 15, 2019 – Blockchain: Another star on the horizon
  • Issue 2019-01 – January 8, 2019 – Driving disruption in insurance

2018

December

November

October

September

August

July

June

May

April

March

February

January

2017

December

November

October

September

August

July

June

May

April

March

February

January

2016

December

November

October

September

August

July

June

May

April

March

February

January

2015

December

November

October

September

August

July

June

May

April

March

February

January

2014

December

November

October

September

August

July

June

May

April

March

February

January

2013

December

November

October

September

August

July

June

May

April

March

February

January

2012

December

November

October

September

August

July

June

May

April

March

February

January

2011

December

November

October

September

August

July

June

May

April

March

February

January

2010

December

November

October

September

August

July

June

May

April

March

February

January

2009

December

November

October

September

August

July

June

May

April

March

February

January

2008

December

November

October

September

August

July

June

May

April

March

February

January

2007

December

November

October

September

August

July

June

May

April

March

February

January

2006

December

November

October

September

August

July

June

May

April

March

February

January

2005

December

November

October

September

August

July

June

May

April

March

February

January

2004

December

November

October

September

August

July

June

May

April

March

February

January

2003

December

November

October

September

August

July

June

May

April

March

February

January

2002

December

November

October

September

August

July

June

May

April

March

February

January

2001

December

November

October

September

August

Subscribe Now