ICTC2020: Presentation Topics

18th Annual Insurance-Canada.ca Technology Conference

“20/20 Foresight: Keys To Success in a Dynamic World”

Feb. 25-26, 2020 — Beanfield Centre, Exhibition Place, Toronto

Save the date: Google / MS Outlook

Hear how your business will be affected by the forces driving change in – and disrupting – the insurance industry. See how industry leaders and experts have initiated and executed their own programs in response to the upheaval.

Learn from thought leaders addressing a variety of topics, from autonomous vehicles and InsurTech to digital marketing, CX, AI, blockchain, and more.

Insurance Frontiers: From Here To The Horizon

Chris D. Cornell
Chris D. Cornell

Chris D. Cornell, Head of Insurance, KPMG in Canada
Gerald Legrove, Partner, Insurance-Canada.ca

While the key trends shaping the insurance industry today are all too familiar, the journey to transformation in the Canadian landscape is just beginning. Are you prepared for what's on the horizon and ready to embrace a new frontier?

In this presentation, Chris Cornell, KPMG in Canada's Head of Insurance, outlines the drivers of industry transformation, as well as best practices and strategies for success as insurers look to the horizon.

Chris will touch on:

  • Seismic shifts in customer dynamics;
  • Business model transformation;
  • Alliances and partnerships;
  • Game-changing regulation;
  • The workforce of the future.

The presentation by Chris will be followed by a fireside discussion.

Innovation – The Mutual Way

Tracy MacDonald
Tracy MacDonald

Tracy MacDonald, President & CEO, Trillium Mutual Insurance Company
Alec Harmer, President & CEO, HTM Insurance Company
Deb Van Eyk, President & CEO, Lambton Mutual Insurance Company
Moderator: Randy Straeten, President & CEO, Cognition+

Mutual insurance companies have serviced their communities since the 1850s. They have a longstanding history of innovation and resiliency – never more true than it is today.

These four presidents of technology-minded mutuals will discuss the business innovations that are driving their operations, with an eye to better servicing their member customers. They will discuss:

  • Using business intelligence to drive data insights for service, product & pricing;
  • Transforming into a digital insurer and supporting a digital consumer experience;
  • Improving broker connectivity with a farm portal, and launching a new broker app.

Proactive Communications: Take CX to the Next Level and Drive Measurable Business Benefits

Eugene Lee
Eugene Lee

Eugene Lee, VP - Insurance & Wealth Management Solutions, Hearsay

Most insurers are making significant investments in digital transformation. Consumer and broker portals, mobile applications, quick quoting solutions, self-service analytics, and more. We all want to be more like the digital innovators in other industries.

What makes the insurance journey unique is that the most impactful moments in the customer lifecycle are not self-service initiated:

  • Reaching out to a customer who is late on their bill and at risk of cancellation;
  • Engaging with a claimant in their moment of need;
  • And more...

These are proactive opportunities to engage with customers and they can make the difference between winning and losing a customer.

In this session we will discuss: What is Proactive Digital Transformation? Where can I use it in my business and what benefits will it drive? How can I get started?

Bringing Other Industry Experience To Insurance

Dimitrios Argitis
Dimitrios Argitis

Dimitrios Argitis, VP & GM - Canada, Keal Technology (A Vertafore Company)

Technology is evolving rapidly. Companies and industries are working hard to adjust. This presentation will review some of the key trends in technology, touch on how some other industries are responding to these changes and comment on how some of their best practices are applicable to the InsurTech space.

From technologies such as IoT, CLOUD 2.0, business intelligence and AI, to the Amazon & Google effect on customer expectations, to convergence of the B2B and B2C markets, these advances are rapidly changing the way we create, exchange, and distribute value.

In this ecosystem of ever-increasing complexity, achieving true customer-centricity will require the combination of brokers who are committed to putting the customer in the center of the value chain along with agile InsurTech solution providers who are committed to being innovative digital enablers.

Telematics: Overcoming Key Obstacles Facing Canadian Insurers

Daniel Lajeunesse
Daniel Lajeunesse

Daniel Lajeunesse, CEO, DEL Telematics

Telematics-based insurance has been growing globally at a steady pace; forecasts predict UBI and PAYD insurance programs with a CAGR of 29% until 2026. Telematics programs in Canada are relatively new compared to the US and UK and only a few insurers have deployed solutions.

Two key obstacles which trouble insurance executives – whether they have already deployed or are still evaluating the business case – are the impact on policy rates and the cost of data acquisition.

What options are available to offset the capital and maintenance cost of insurance telematics programs in both personal and commercial auto insurance. Cost sharing provides an effective way to acquire the coveted data, for example:

  • Participation/membership in telematics data exchanges;
  • Partnerships with various private sector endeavours;
  • Partnerships with government projects, subsidies, and tax savings opportunities.

Various non-policy rate options go beyond the common “UBI is for rate reduction” paradigm, including safety programs, age based programs, and more.

And after an accident, within the claims process, telematics can benefit both the insured and insurer.

Aggregators: Friend or Foe?

Justin Thouin
Justin Thouin

Justin Thouin, Co-Founder & CEO, LowestRates.ca
Doug Grant, Partner, Insurance-Canada.ca

In today's world of digital transformation, improving the many elements of the customer experience is mandatory.

Everyone in the insurance value chain – whether insurer, broker, aggregator, services provider, etc. – has that customer focus, because improving the quality of the business is essential to success.

The growth of aggregators and the role they play has many facets. This discussion will consider different points of view in the debate about whether they should be considered Friend or Foe.

How Fast Can You Take A Product To Market?

Justin Hamade
Justin Hamade

Jeff McCann, Co-Founder & CEO, Apollo Insurance
Justin Hamade, Chief Technology Officer, Apollo Insurance

Transforming into an InsurTech – an organization with a strong customer focus, an agile culture, a new technology adopter and an innovation orientation – is something we are nearly all actively pursuing.

Justin and Jeff are depending on your help with a variety of decisions as they bring a new product to the marketplace.

Take away a new and better perspective on the challenges – and opportunities – at the front line of insurance as we enter this new increasingly dynamic decade.

InsurTechs: Winning in the Marketplace

Ron Glozman
Ron Glozman

Ron Glozman, Founder & CEO, Chisel AI
Jiten Puri, CEO & Founder, PolicyAdvisor.com
Danish Yusuf, CEO & Co-Founder, Zensurance
Doug Grant, Partner, Insurance-Canada.ca

InsurTechs have been, and continue to be, a key part of the rapid transformation and innovation in insurance. Their impact has been significant in two dimensions:

  • With a keen focus on the customer and leveraging modern technology to enable quick and efficient processes, they are a threat to established insurance providers;
  • With their cutting-edge tools, they are partners who are helping those incumbent insurance providers move forward faster and help ward off competitors.

This discussion will consider success factors for InsurTechs, from ideation through the stages to successfully competing in the marketplace.

Reshaping Insurance With Data, Analytics, ML & AI

Baiju Devani
Baiju Devani

Baiju Devani, SVP Data Science & Chief Data Officer, Aviva Canada
Gerald Legrove, Partner, Insurance-Canada.ca

Data may be the new gold, but to derive value from it, it must be defined, categorized, processed and analyzed.

Participants will discuss current success stories and how industry leadershave used cutting-edge tools – such as advanced analytics, deep learning, artificial intelligence, and machine learning – to improve insurance offerings and processes.

Hear about the impacts data and tools will have on the insurance business.

Leveraging Third-Party Data for Marketing, Underwriting and Claims

Eric Weisburg
Eric Weisburg

Eric Weisburg, Vice President - Research and Consulting, Novarica

Insurers have long depended on third-party data in support of their business.

Today, there is greater interest than ever before, as the industry grows increasingly competitive and carriers seek an edge via customer experience and deploy analytics throughout underwriting and claims.

Eric will discuss the highlights from his recent research on Canadian third-party data, including use cases and value realization.

Transforming the Canadian Marketplace: Bringing a European Insurance Perspective to Canada

Pieter Louter
Pieter Louter

Pieter Louter, Chief Executive Officer, Onlia

Onlia launched in 2017 with the purpose of helping make Canada safer by motivating and rewarding Canadians for developing safer driving habits – grounded in data and behavioural economics, and a belief in rewards over penalties. Through digital direct-to-consumer home & auto insurance and the Onlia Sense safe-driving app, Onlia is making a shift toward a prevention-first strategy. Their goal? To make the world so safe that one day people may not need insurance at all.

This unique approach to insurance is part of a greater European perspective on the role of safety and insurance.

Hear about the Dutch approach to road safety and insurance, using technology to create a movement and shift consumer behaviour, and Onlia's experience in bringing this vision to life in collaboration with their Canadian partners, Fairfax Financial Holdings Limited.

Influencing Insurance Customer Behavioural Risk Factors

Jay Sarzen
Jay Sarzen

Jay Sarzen, Senior Analyst - P&C Insurance, Aite Group

One challenge for P&C carriers has always been that no matter how sound their underwriting processes might be, the actions and behaviors of their policyholders are, for the most part, beyond their control.

However, enhanced risk mitigation techniques, supported by emerging technologies such as telematics and enhanced data analysis, are beginning to emerge.

This presentation will highlight the key actions, activities and technologies that carriers can leverage in order to gain some element of control over the previously uncontrollable.

Addressing A Customer Auto Claims Issue With Real-Time Predictive Analytics

Jonathan Spinner
Jonathan Spinner

Jonathan Spinner, AVP - Claims Transformation, National Claims, Aviva Canada
Dorothy Comber, AVP - Data Science & Analytics, Aviva Canada
Daryl McGrattan, AVP - Product Analytics and Delivery, Auto Claims, Aviva Canada

With today's focus on the customer experience, addressing pain points is high on the list of corporate objectives. Within auto claims, the process of determining whether an auto is repairable or should be consigned to salvage can be a sore spot for customer and adjuster alike.

Aviva Canada tackled this issue by integrating real-time predictive analytics into the process. This session will review:

  • The business issues;
  • The technology;
  • The data science & analytics; and
  • The results – for the consumer, the adjusters and Aviva.

Data and Advanced Analytics Underpin Insurance in the New Decade

Marty Ellingsworth
Marty Ellingsworth

Marty Ellingsworth, Senior Analyst, Celent

Understanding customers and managing risk effectively across the insurance value chain spans the globe, carriers of all sizes, every line of business, and the many vendors in these ecosystems. Innovative tools and techniques to measure and manage risk using sensors, third party data etc., permit new ways of insuring the evolving on-demand, gig, and sharing economies.

This session will map out a range of data sources and analytic technologies and then focus on a business case for using better data to insure automobile use. Stepping up to customer expectations in a personalized world with risk-based pricing and customer insights is on everyone's mind for innovation and growth.

The Evolution of Innovation in Canadian P&C Insurance

David Arbuthnot
David Arbuthnot

David Arbuthnot, Director - Innovation Outpost, Wawanesa Insurance
Gerald Legrove, Partner, Insurance-Canada.ca

“Digital”; “Transformation”; “Innovation”; “InsurTech”; each term describes a phase in the continuing saga of the evolution of insurance. Hear about the impact these are having right now, and how the very meaning of innovation is changing, too.

Take a peek into the future: Is the next phase about platforms, ecosystems, or something else? Hear about how the nature of risk and consumer services might change, and the implications for our industry.

Three Keys to Innovation Success And One Pitfall to Avoid

Julia Bloom
Julia Bloom

Julia Bloom, Founder, Bloom Innovation Consulting

Digital transformation and innovation investments remain top-of-mind for insurance executives in companies of all sizes. Innovative initiatives often lack in business agility and fail to produce the promised or expected benefits, thereby limiting future investments.

In this session, Julia will share industry best practices around linking innovation to business strategy, the Innovation DNA and the “thinking in bets” mindset that organizations should possess in order to successfully identify and execute customer-centric initiatives in order to better their experiences, leading to desired business outcomes.

Fireside Chat: Emerging Technology in Insurance

Eric Weisburg
Eric Weisburg

Eric Weisburg, Vice President - Research and Consulting, Novarica
Doug Grant, Partner, Insurance-Canada.ca

Eric will share and discuss the results of a Novarica study of more than 100 insurer CIOs tracking deployment and pilot plans across a dozen new technology areas classified as “emerging.”

These include artificial intelligence (AI) and machine learning (ML), augmented/extended and virtual reality (AR/VR), Big Data, blockchain, chat bots, drones, mobile, predictive analytics, robotic process automation (RPA), the Internet of Things (IoT), sensors and telematics, smart homes, wearables, and more.

See how your plans vary from the industry average.

Fireside Chat: Working With An Insurance Marketplace aka Exchange

Jeff McCann
Jeff McCann

Jeff McCann, Co-Founder & CEO, Apollo Insurance
Doug Grant, Partner, Insurance-Canada.ca

Within the distribution space, it would be simple to state that everything is either “direct” or “intermediated,” which in Canada means primarily broker.

That grossly understates the changes that insurance distributors are undertaking – even as everything changes around them, from products to distribution through claims to reinsurance.

Jeff and Doug will discuss some aspects:

  • What is an insurance marketplace or exchange?
  • Where does it fit in the overall distribution space?
  • How might this change distribution?
  • Why now?
  • What is an “ecosystem” and what role does a marketplace play?

Presenters, Panelists and Moderators

Learn about the presenters, panellists, moderators and hosts on the Faculty page.