2018 Technology Conference: Overview

16th Annual Insurance-Canada.ca Technology Conference

“Insurance Vectors in Play: Risk, Technology, Engagement”

Feb. 27-28, 2018 — Beanfield Centre, Exhibition Place, Toronto

Save the date: Google / MS Outlook

The emerging insurance world will be defined by three vectors:

  1. New risks – including cyber exposure – are challenging insurers to develop products and services for the 21st century.
  2. Customer engagement requires innovative products to meet the needs of today’s customer, omni-channel facilities to access information, and advanced analytics to optimize decisions.
  3. Digital technologies are moving computing resources from data storage in the back office to strategic intelligent applications supporting existing and emerging tasks and operations, including insurance cover.

Consider these new capabilities:

  • Personalized and automated communications enhance engagement and improve CX;
  • Internet of Things (IoT) devices offer hands-off precision in underwriting and pricing risk;
  • Cognitive computing allows insurance bots for 24/7 direct customer service;
  • Advanced analytics and machine learning underpin processes in complex claims situations;
  • Digital innovation decreases cycle time for bringing insurance products to market;
  • Digital communication channels are increasing effectiveness in advertising & marketing.

ICTC2018 will showcase practitioners, suppliers, and analysts who are focusing technology's positive impact on critical business challenges, such as:

  • Managing omni-channel service & distribution strategies;
  • Developing risk management services for customer value and retention;
  • Leveraging experienced underwriters and claims examiners with BI tools;
  • Using artificial intelligence / intelligent machines to restructure work;
  • Creating technology-driven business models;
  • Deploying digital marketing strategies;
  • And more...

Presentations from thought-leaders, including ...

Keynote: Millennials Driving Consumer and Insurance Markets

David Coletto
David Coletto

David Coletto, CEO & Founding Partner, Abacus Data

There are now more Millennials (born 1980-2000) than Baby Boomers (born 1943-1960) in Canada, and this new, emerging, and powerful consumer group is fundamentally shifting markets and picking winners and losers.

David will share his insights from more than seven years of research and offer a Canadian perspective on generational change and the disruptive forces at work in the consumer market generally and the insurance market specifically.

Blockchain: Is It The Future of Insurance Technology?

Iliana Oris Valiente
Iliana Oris Valiente

Iliana Oris Valiente, Managing Director, Global Blockchain Innovation Lead, Accenture; Founder, ColliderX

While blockchain is far from mainstream, within the past months it has become a leading topic of interest throughout the insurance space. Blockchain and InsurTech together is the next natural progression of the technology. This disruptive technology has the power to simplify the claims process, alleviate high premiums, help insurers create niche coverage and, most importantly, benefit those who live in catastrophe regions. Hear from one of Canada's leading experts in blockchain, who will explore its uses and what this innovation means for the future of industry.

The Keys to Unlocking & Improving Your Customer Service Capabilities

Samir Ahmed
Samir Ahmed

Samir Ahmed, Principal & Sr. Architect, X by 2, LLC

The life insurance industry has been abuzz with improving customer experience in life insurance for the past few years, both broadly, as well as specifically for the new business and underwriting process, since that's when policyholders and carriers have traditionally had the most touch points. It might seem like a tired topic to revisit in 2017, but the number of carriers that have yet to (fully) implement capabilities such as end-to-end electronic application, end-to-end eSignature, straight-through policy issuance, and eDelivery of policy, just to name a few, indicates otherwise. What is behind the low adoption rates for such capabilities? And more importantly, what can we do to drive higher adoption? Hint: it's not lack of awareness or desire to implement! This presentation will answer these two questions, and leave attendees with actionable takeaways for moving the needle forward on adoption of digitization and improving the customer experience in the new business and underwriting process.

Who Should Attend

The Insurance-Canada.ca Technology Conference is designed for:

  • Senior leaders with responsibility for business transformation;
  • Senior line managers responsible for delivering business case benefits from technology implementations;
  • Technology professionals evaluating analytic, business intelligence, or cognitive computing technologies;
  • Anyone in risk management or finance who needs to ensure that the IT strategy meets your ORSA requirements;
  • Business, technology, or actuarial analysts in need of techniques and tools to take a holistic view of technology's impact on new products and services.

What Should You Attend?

ICTC2018 will take place Tuesday, Feb. 27, and Wednesday, Feb. 28, 2018. You can register for either or both days. Day Two (Wed.) will featured a dedicated Broker stream.

All delegates – including those registered for Day Two (Wedn.) only – are invited to attend the Day One (Tues.) ICTA Awards and reception, beginning late Tuesday afternoon.

The two-day schedule is organized as follows:

Tuesday, Feb. 27

  • light lunch from 12:15
  • begins at 1:00
  • Technology focus
  • AI in insurance
  • Leading practices in CX
  • InsurTech Startup pitches
  • Experience Zone
  • ICTA award ceremony
  • Reception

Wednesday, Feb. 28

  • starts at 8:30am, ends at 5:00pm
  • dedicated distribution stream
  • key subjects for insurers, brokers and distributors
  • Best practices in Marketing, Core Systems, Customer Service, Claims ...
  • InsurTech Startup pitches
  • Experience Zone

Schedule & Location

Mark your calendar now:

Tuesday, February 27, 2018
1:00pm - 6:30pm; ICTA Awards at 4:30pm
Registration opens at noon.

Wednesday, February 28, 2018
8:30am - 5:30pm
Registration and Continental Breakfast open at 7:30am.

Technology Awards

The first day of the Technology Conference will conclude with a ceremony and reception highlighting the presentation of the annual Insurance-Canada.ca Technology Awards.


If you have questions about the Technology Conference, please contact [email protected].