2018 Technology Conference: Overview

16th Annual Insurance-Canada.ca Technology Conference

“Insurance Vectors in Play: Risk, Technology, Engagement”

Feb. 27-28, 2018 — Beanfield Centre, Exhibition Place, Toronto

The emerging insurance world will be defined by three vectors:

  1. New risks – including cyber exposure – are challenging insurers to develop products and services for the 21st century.
  2. Customer engagement requires innovative products to meet the needs of today’s customer, omni-channel facilities to access information, and advanced analytics to optimize decisions.
  3. Digital technologies are moving computing resources from data storage in the back office to strategic intelligent applications supporting existing and emerging tasks and operations, including insurance cover.

Consider these new capabilities:

  • Personalized and automated communications enhance engagement and improve CX;
  • Internet of Things (IoT) devices offer hands-off precision in underwriting and pricing risk;
  • Cognitive computing allows insurance bots for 24/7 direct customer service;
  • Advanced analytics and machine learning underpin processes in complex claims situations;
  • Digital innovation decreases cycle time for bringing insurance products to market;
  • Digital communication channels are increasing effectiveness in advertising & marketing.

ICTC2018 will showcase practitioners, suppliers, and analysts who are focusing technology's positive impact on critical business challenges, such as:

  • Managing omni-channel service & distribution strategies;
  • Developing risk management services for customer value and retention;
  • Leveraging experienced underwriters and claims examiners with BI tools;
  • Using artificial intelligence / intelligent machines to restructure work;
  • Creating technology-driven business models;
  • Deploying digital marketing strategies;
  • And more...

Presentations from thought-leaders, including ...

AI: What's Your Plan?

Mike Fitzgerald, Senior Analyst, Celent
Eric Weisburg, Vice President - Research & Consulting, Novarica

Insurance leaders are investing in powerful A.I. solutions that will create value and hit production soon – if they aren't running already. More details.

Extreme Weather Risk In Canada: The Time To Act Was Yesterday

Moderator: Dr. Blair Feltmate, Head, Intact Centre on Climate Adaptation

What does climate change mean for the insurance industry? Learn about de-risking through adaptation. More details.

The Changing Shape of Autos and Insurance

Catherine Kargas, Vice President, MARCON

How should insurers prepare for change? What changes should they expect? More details.

Blockchain: Is It The Future of Insurance Technology?

Iliana Oris Valiente, Global Blockchain Innovation Lead, Accenture; Founder, ColliderX

This disruptive technology has the power to simplify the claims process, alleviate high premiums, help insurers create niche coverage and, most importantly, benefit those who live in catastrophe regions. Hear from one of Canada's leading experts in blockchain, who will explore its uses and what this innovation means for the future of industry. More details.

CX: Today's Reality and the Path Ahead for Insurance

Moderator: Mark Breading, Partner & Chief Research Officer, Strategy Meets Action

Focus on the customer by personalizing communications with analytics and using omni-channel communications to position for the future. More details.

Focused Differentiation Through Data Science, Lean Start-Up & Digital Ecosystems

Moderator: Hashmat Rohian, Sr. Director & Architect, The Co-operators Group

Power the digital transformation – from “same-same but different” digitization to unique digital value propositions. More details.

See all confirmed presentations.

What Should You Attend?

ICTC2018 will take place Tuesday, Feb. 27, and Wednesday, Feb. 28, 2018. You can register for either or both days. Day Two (Wed.) will feature a dedicated Broker stream.

All delegates – including those registered for Day Two (Wed.) only – are invited to attend the Day One (Tues.) ICTA Awards and reception, beginning late Tuesday afternoon.

The two-day schedule is organized as follows:

Tuesday, Feb. 27

  • Half day
  • Technology focus: AI, CX, and more
  • Registration from noon
  • Light lunch from 12:15
  • Sessions begin at 1:00pm
  • Experience Zone (open 12:00 noon - 6:00pm)
  • ICTA awards ceremony (4:50pm)
  • Networking Reception (5:10 - 6:30pm)

Wednesday, Feb. 28

  • Full day
  • Thought-leading sessions 8:30am - 5:00pm
  • Registration from 7:30am
  • Key subjects for insurers, brokers and distributors
  • Best practices in Marketing, Core Systems, Customer Service, Claims ...
  • Dedicated distribution stream
  • Experience Zone (open 8:00am - 3:30pm)
  • InsurTech startup pitches

Video Preview

Who Should Attend

The Insurance-Canada.ca Technology Conference is designed for:

  • Senior leaders with responsibility for business transformation;
  • Senior line managers responsible for delivering business case benefits from technology implementations;
  • Technology professionals evaluating analytic, business intelligence, or cognitive computing technologies;
  • Anyone in risk management or finance who needs to ensure that the IT strategy meets your ORSA requirements;
  • Business, technology, or actuarial analysts in need of techniques and tools to take a holistic view of technology's impact on new products and services.

Vendors: If you are looking to increase the visibility of your company, products and services, take advantage of our sponsorship opportunities.

Technology Awards

The first day of the Technology Conference will conclude with the presentation ceremony of the annual Insurance-Canada.ca Technology Awards and an industry networking reception.


If you have questions about the Technology Conference, please contact [email protected].