“Innovation: A Business and Technology Partnership”
2008 P&C Insurance Technology Conference
Wednesday, February 27, 2008
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Innovation – coupling business processes and technology application – is providing strategic advantage to insurers, brokers, and suppliers. The ability to use innovative methods and systems to seize opportunities is critical to realizing benefits in the rapidly changing P&C insurance world.
The 4th annual Insurance Technology Conference will focus on best practices, including business and technology, that innovative organizations are using to achieve results across the organization. Our distinguished faculty will discuss:
- Trends and directions in the P&C business and technology environments;
- Emerging applications of specific interest to insurance carriers, brokers, and claims service providers;
- Impacts of emerging technologies – including Web 2.0 – on customer and industry communications;
- Changing techniques for collecting and processing source data; and
- Evolving approaches for identifying and distributing critical actionable information.
In its 4th year, the only insurance technology conference for Canada is innovating as well. The conference will have three major components:
- The morning presentations will focus on the overall direction of the insurance business and accompanying technology.
- The afternoon session will begin with two concurrent breakout streams to drill into key elements for:
- Underwriting and distribution; and
- Claims.
- The conference will close by looking to the future with an update on Insurance 2020.
Morning – Common Session
Trends and Directions in Insurance Technology
Afternoon: Distribution | Claims
Underwriting & Distribution | Insurance Claims
Close – Common Session
Insurance trends to 2020
Morning – Trends and Directions in Insurance Technology
The morning session will focus on the shape of things to come in both technology and business. Topics will include:
- Innovation drivers in the insurance market today, tomorrow, and in the future;
- Trends in insurance technology and process;
- Multi-channel communications;
- Legacy and new technology integration;
- Real-time straight through processing;
- Technology application management; and
- Considering the Web 2.0 world.
8:00 – 8:45: Registration and Coffee
| 8:45 | Welcome and introduction: Patrick Vice, Director – Information Technology, Frank Cowan Company Limited. |
| 9:00 | Keynote: New Directions for Insurance – Innovation and Transformation Kimberly Harris-Ferrante, Research Vice President, Gartner – Insurance Industry Advisory Services |
| Communicating with the Insurance Consumer of the Future Ismail Pishori, Vice President, Financial Services Marketing, TELUS |
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| Leveraging the Global Information Market for Competitive Advantage Wayne Beck, Vice President, CGI |
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| Unlocking Innovation Through the Insurance Value Chain George Nelson, Insurance Technical Strategist, Microsoft Corporation Bryon Cook, Vice President of Data Analytics, DriveCam |
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| noon | Lunch |
Afternoon – Underwriting and Distribution Agenda
The afternoon underwriting and distribution track (concurrent with the claims track) will target the innovative processes and systems insurance professionals in brokerages and insurer carriers are putting in use now to meet the needs of today’s customers.
| 1:00 | Underwriting/Distribution Innovation Briefings Hear about new technologies, applications and uses of applications as presented by leading suppliers, including:
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| Insurance Systems Development – Think Locally, Act Globally Peter L. Walker, Executive Vice President – Munich Reinsurance Company of Canada and Temple Insurance Company |
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| Web 2.0 & Insurance Technology David Hanley, Vice President, Insurance Systems Inc. |
The afternoon claims track (concurrent with the underwriting and distribution track) will provide an overview of technologies available to claims professionals in insurers, claims services providers and brokers, with a focus on how to evaluate, deploy, and manage the right tools for the organization.
| 1:00 | Claims Innovation Briefings Hear about new technologies, applications and uses of applications as presented by leading suppliers, including:
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| Operational Excellence – A Mandate For Change Brian Desmond, Vice President, Marketing – Guidewire Software |
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| Implementing a New Claims System: The Importance of Partnerships Dave DiPetta, AVP, Business Evolution Strategy Team, Allstate Canada Group Christine Haeberlin, VP, Business Development, Innovation Group |
Afternoon – Closing Common Session: “Looking Ahead”
The day will conclude with a look into the future.
| 4:00 | Keynote: Insurance 2020: Now What? Jamie Bisker, Global Insurance Practice Leader, Institute for Business Value, IBM Global Business Services |
| 4:45 | Conclusions and close: Doug Grant, Principal – Insurance-Canada.ca Inc. |
| 5:00 | Exhibits and Coffee: A final chance to meet with exhibitors and speakers over coffee in the exhibit area. |
Topics and Speakers
For a description of each presentation and more information about those who are maming those presenations, read about the topics and the biographies of speakers.
As with all Insurance-Canada seminars, all presentations will have a business focus; no technical background is required. We will maximize real-world examples, presented by experienced practitioners, consultants, and suppliers.
You should attend if you are a:
- Senior business or technology managers in an Insurance company;
- Insurance broker principal or operations manager;
- Claims service provider, such as an independent adjuster, appraiser, car rental firm etc; or
- Technology professional or solution provider serving the insurance industry.
Continuing Education: 7 RIBO credit-hours, in the Management Category, have been approved by RIBO.
