2008 Insurance-Canada.ca Conference

“Innovation: A Business and Technology Partnership”
2008 P&C Insurance Technology Conference

Wednesday, February 27, 2008

Hosted by Insurance-Canada.ca
the premier Internet reference site for insurance in Canada
Media Sponsor: CI – Canadian Insurance Magazine
Canada’s leading Insurance Magazine

Overview of Conference

Innovation – coupling business processes and technology application – is providing strategic advantage to insurers, brokers, and suppliers. The ability to use innovative methods and systems to seize opportunities is critical to realizing benefits in the rapidly changing P&C insurance world.

The 4th annual Insurance Technology Conference will focus on best practices, including business and technology, that innovative organizations are using to achieve results across the organization. Our distinguished faculty will discuss:

  • Trends and directions in the P&C business and technology environments;
  • Emerging applications of specific interest to insurance carriers, brokers, and claims service providers;
  • Impacts of emerging technologies – including Web 2.0 – on customer and industry communications;
  • Changing techniques for collecting and processing source data; and
  • Evolving approaches for identifying and distributing critical actionable information.

In its 4th year, the only insurance technology conference for Canada is innovating as well. The conference will have three major components:

  • The morning presentations will focus on the overall direction of the insurance business and accompanying technology.
  • The afternoon session will begin with two concurrent breakout streams to drill into key elements for:
    • Underwriting and distribution; and
    • Claims.
  • The conference will close by looking to the future with an update on Insurance 2020.

Morning – Common Session
Trends and Directions in Insurance Technology

Afternoon: Distribution | Claims
Underwriting & Distribution | Insurance Claims

Close – Common Session
Insurance trends to 2020

Morning – Trends and Directions in Insurance Technology

The morning session will focus on the shape of things to come in both technology and business. Topics will include:

  • Innovation drivers in the insurance market today, tomorrow, and in the future;
  • Trends in insurance technology and process;
  • Multi-channel communications;
  • Legacy and new technology integration;
  • Real-time straight through processing;
  • Technology application management; and
  • Considering the Web 2.0 world.

Morning Technology Agenda

8:00 – 8:45: Registration and Coffee

8:45 Welcome and introduction:
Patrick Vice,
Director – Information Technology, Frank Cowan Company Limited.
9:00 Keynote:
New Directions for Insurance – Innovation and Transformation
Kimberly Harris-Ferrante,
Research Vice President, Gartner – Insurance Industry Advisory Services
Communicating with the Insurance Consumer of the Future
Ismail Pishori,
Vice President, Financial Services Marketing, TELUS
Leveraging the Global Information Market for Competitive Advantage
Wayne Beck,
Vice President, CGI
Unlocking Innovation Through the Insurance Value Chain
George Nelson,
Insurance Technical Strategist, Microsoft Corporation
Bryon Cook, Vice President of Data Analytics, DriveCam
noon Lunch

Afternoon – Underwriting and Distribution Agenda

The afternoon underwriting and distribution track (concurrent with the claims track) will target the innovative processes and systems insurance professionals in brokerages and insurer carriers are putting in use now to meet the needs of today’s customers.

1:00 Underwriting/Distribution Innovation Briefings
Hear about new technologies, applications and uses of applications as presented by leading suppliers, including:

  • Policy Works: Kevin Campbell, President
  • The Nuts & Bolts of Commercial Data Exchange
  • Keal: Pat Durepos, President
  • Why Should You Care About Integrations Like VoIP?
  • Applied Systems: Doug Johnston, Vice President of Partner Relations and Product Innovations – Irv Kantar, Carrier Relationship Manager
  • Broker-Company Real-Time Interface: It’s all About with Standards
  • Brovada: Michael Wright, Vice President of Business Development
  • Enhancing Broker Carrier Connectivity
  • iter8 Inc: Dave Patrick, Vice President Business Development
  • Innovation at the Insurance Carrier – Modernize Underwriting
  • Pitney Bowes MapInfo: Wendy Correoso, Director, Financial Services
  • Location Intelligence – The New Geography of Business
Insurance Systems Development – Think Locally, Act Globally
Peter L. Walker
, Executive Vice President – Munich Reinsurance Company of Canada and Temple Insurance Company
Web 2.0 & Insurance Technology
David Hanley
, Vice President, Insurance Systems Inc.

Afternoon – Claims Agenda

The afternoon claims track (concurrent with the underwriting and distribution track) will provide an overview of technologies available to claims professionals in insurers, claims services providers and brokers, with a focus on how to evaluate, deploy, and manage the right tools for the organization.

1:00 Claims Innovation Briefings
Hear about new technologies, applications and uses of applications as presented by leading suppliers, including:

  • Symbility: James Swayze, President and Chief Executive Officer
  • Mobility in the Insurance Industry
  • Vaisala: Andrew Kirk, Industry Manager
  • Vaisala Lightning Detection Technology
  • Allegient Systems: Wayne Nykyforchyn, President
  • Vendor Cost Management – Adding Value with eBilling
  • MediSys Health Group: Donald Kunkel, AVP of Business Development
  • IME workflow
  • Upstream Works: Rob McDougall, President
  • Improving Customer Service through First Call Resolution
Operational Excellence – A Mandate For Change
Brian Desmond
, Vice President, Marketing – Guidewire Software
Implementing a New Claims System: The Importance of Partnerships
Dave DiPetta
, AVP, Business Evolution Strategy Team, Allstate Canada Group
Christine Haeberlin, VP, Business Development, Innovation Group

Afternoon – Closing Common Session: “Looking Ahead”

The day will conclude with a look into the future.

4:00 Keynote:
Insurance 2020: Now What?
Jamie Bisker,
Global Insurance Practice Leader, Institute for Business Value, IBM Global Business Services
4:45 Conclusions and close:
Doug Grant,
Principal – Insurance-Canada.ca Inc.
5:00 Exhibits and Coffee:
A final chance to meet with exhibitors and speakers over coffee in the exhibit area.

Topics and Speakers

For a description of each presentation and more information about those who are maming those presenations, read about the topics and the biographies of speakers.

As with all Insurance-Canada seminars, all presentations will have a business focus; no technical background is required. We will maximize real-world examples, presented by experienced practitioners, consultants, and suppliers.

You should attend if you are a:

  • Senior business or technology managers in an Insurance company;
  • Insurance broker principal or operations manager;
  • Claims service provider, such as an independent adjuster, appraiser, car rental firm etc; or
  • Technology professional or solution provider serving the insurance industry.

Continuing Education: 7 RIBO credit-hours, in the Management Category, have been approved by RIBO.