2006 Conference (Part II)

2006 Insurance Claims Technology Forum:
Transforming Claims Processing

Monday, November 6, 2006

Hosted by Insurance-Canada.ca
the premier Internet reference site for insurance in Canada, and
CI – Canadian Insurance Magazine
Canada’s leading Insurance Magazine
Gold Sponsors:
CGI Innovation Group
Telus Crawford

Since claim settlement is the real product of insurance, insurers are looking to process and technology developments as real opportunities for product enhancement, and improved financial results. The 2006 Claims Technology Conference is designed to allow senior line-of-business and technology managers to target these opportunities strategically and tactically.

Leading claims practitioners are contributing to profitability with improved operations and settlement practices, as well as strategies for more productive customer service and targeted underwriting. Our faculty, consisting of senior-level practitioners and suppliers, will provide real, experienced insights into:

  • What challenges you need to anticipate now;
  • Evaluating risks and rewards offered by new technologies;
  • Improving speed of settlement with speed of information;
  • What you need to know about security, privacy, and fraud;
  • Moving from simple processing to knowledge management.

In one focused day, you will get what you need to use with presentations focusing on:

  • Trends and directions in insurance claims;
  • The evolution of claims management systems;
  • What wireless technologies will do for claims professionals;
  • How Business Intelligence, Geographic Information systems, and Electronic Document Management address issues of Fraud, Litigation Management, and Estimation;
  • The present and future of collaborative technologies, such as hubs and portals;
  • And much more.

Agenda at a Glance

8:00 – 9:00: Registration and Coffee

9:00 Welcome and introduction:
Patrick Vice,
Director – Information Technology, Frank Cowan Company Limited.
Claims and Technology: The Focal Points of Change
Donald Light,
Senior Analyst, Celent
The Evolutions of Claims Management Solutions
Frank Heaps,
P&C Enterprise Solutions Product Manager, Fiserv Insurance Solutions
Fulfilling the Promise of Insurance: Achieving Best Practices in Claims
Christine Haeberlin,
VP Canada, Innovation Group, and
Wendy Hillier, Vice President, Claims, Aviva Canada Inc.
HCAI System for Managing Auto Medical Claims and IBC’s Strategic Direction
Terri S.G. MacLean,
Executive Vice President, Information and Investigations, Insurance Bureau of Canada
noon Lunch
Electronic Links in Claims Handling
Wayne Beck,
Vice President, Insurance Solutions and Services, CGI
Adjusting In the Eye of the Storm
Pat Van Bakel,
BA, CIP, AVP Field Operations, Crawford Adjusters Canada
The Power of Process and Automation
Todd Smith,
Director, IPD Canada Corporation
Mobile Claims: The Future of Property Claims Estimating
Rod Theoret,
VP Product Marketing, Symbility Solutions Inc.
Conclusions & Close:
Doug Grant,

Description of topics and biographies of speakers.

You should attend if you are a Senior Line-of-Business Manager, an IT Executive, or a Provider of Products, Services and Solutions to those Involved in P&C Claims. No technical experience is required.

Continuing Education: 6 credit-hours, Management Category, have been approved by RIBO.

Conference Silver and Bronze Sponsors:

Silver Image Process Design, IPD Canada
Bronze Guidewire Software MapInfo

Exhibitors at the Conference

Conference Details: Location, Fees, and Registration

This full-day session will be held Monday, November 6, 2006. Registration (with coffee) will start at 8:00. The session will begin promptly at 9:00 and conclude at about 5:00.

Conference Location

Toronto Board of Trade, Downtown Centre, 1st Canadian Place, at King and Bay (Closest subway stop: King and Yonge).

Conference Fees

Cost, including handout material, lunch and coffee: $695.00 for individuals, or $625 each for two or more from the same company.

Early bird special until October 6, 2006: $595.00 single or $525.00 each for two or more from the same company.

Payment is due in advance. Receipts will be issued upon request.

Payment details

Payment may be made cheque or credit card, or we will invoice you upon request. In all cases, follow the on-line registration process where the options will be presented.

  • Credit Card – VISA, Mastervard and AMEX. Follow the online registration and the credit card procedure will be emailed to you.

  • Cheques should be made out to Insurance-Canada.ca, and mailed to Insurance-Canada.ca, Attn: Dave Gibbons, 207 Carlton Road, Markham, ON L3R 3L9. Please send by regular mail (do not courier)

A confirmation and additional details will be returned by e-mail.



We have made arrangements for a conference special hotel rate of $139.00, available until October 6th at the Novotel Toronto Centre, 45 The Esplanade, Toronto, ON M5E 1W2, Tel: 416-367-8900. Guests may reserve by calling the hotel directly. To receive the special rate, guests should quote “Insurance-Canada group rate”.

Refund and Cancellation Policy

Refunds will be given for cancellations received in writing by October 10, 2006 subject to an administration fee of $50.00 plus $3.00 GST for a total of $53.00.
Please note that if you register for the conference and do not attend, you are liable for the full registration fee unless you cancel within the period stated above.
If you register after October 10, 2006 your order is firm. A refund will not be given; however, a delegate substitution is welcome at any time.

Canadian Insurance Technology Forum reserves the right to change program date, meeting place or content without further notice and assumes no liability for these changes.