- Where Insurance & Technology Meet

IBAA Endorses CSIO’s eDelivery Solution

Toronto, ON (Nov. 15, 2017) – The Centre for Study of Insurance Operations is delighted to announce that the Insurance Brokers Association of Alberta (IBAA) has endorsed its eDelivery solution to send consumers their personal and commercial policy documents and auto liability cards electronically. “We are very happy with this solution and the benefits it will… Read more »

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CSIO Welcomes Carrier Member Howard Mutual Insurance Company

Toronto, ON (Nov. 6, 2017) — The Centre for Study of Insurance Operations (CSIO) is pleased to announce the addition of Howard Mutual Insurance Company, founded in 1892, to its membership. Howard Mutual is also a member of the Canadian Association of Mutual Insurance Companies (CAMIC) and the Ontario Mutual Insurance Association (OMIA). “CSIO data standards are… Read more »

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Member Satisfaction with eDocs: 2017 Survey Results

Toronto, ON (Oct. 11, 2017) – The Centre for Study of Insurance Operations (CSIO) is pleased to share the results from the survey they recently conducted with members, How Satisfied Are You with eDocs? The results have been summarized in a short PDF document – download it here. The feedback from this survey will be… Read more »

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CSIO Offers Digital Document Solution to Members

Toronto, ON (Sept. 14, 2017) – The Centre for Study of Insurance Operations (CSIO) is pleased to announce that its industry-wide solution to deliver digital policy documents to consumers, including proof of auto insurance (eSlips), will be made available to members at no additional charge. “Digital delivery of policy documents is a basic expectation for consumers,”… Read more »

CSIO Welcomes Software Provider Member Kumaran Systems

Toronto, ON (Aug. 22, 2017) – The Centre for Study of Insurance Operations is pleased to announce a new software provider member, Kumaran Systems. Kumaran Systems is a global IT services company specializing in legacy application migrations, enterprise management solutions and insurance agency portal management. Established in 1990, the company has offices in Toronto, the United… Read more »

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CSIO Releases Video on Industry eSlips Solution

Toronto, ON (Aug. 14, 2017) – The Centre for Study of Insurance Operations (CSIO) is pleased to announce the development of an industry-wide solution to deliver digital proof of auto insurance (eSlips) to consumers, in collaboration with its carrier and broker members. This solution leverages mobile digital wallets common to Apple, Android and Windows smartphones… Read more »

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Disruption: 50 Years On

Disruption is very much in vogue as a target  for new technology.  But disruption is not a recent development.  As a fully invested boomer, I have been thinking about the 50th anniversary of 1967 – a year of fundamental disruption.  Two events stand out in my mind, the latter relating directly to insurance and the importance of… Read more »

Where will Standardization Fit in a Flexible Product World?

Standardization has been a holy grail for as long as I have been involved in insurance technology. However, competitive pressures are challenging this goal. While standards are required in parts of the insurance process, these may become deeply buried in technology, allowing flexible implementations. There have been good reasons for adopting standards For example: When… Read more »

Insurance Connectivity: Life in a Parallel Universe

I went to an interesting meeting a week ago which made me think that there is a parallel universe alongside the one that I’ve been living in for the past three decades. I am not sure what to do with the information, so I thought I’d throw it out for your consideration. Here’s the back… Read more »

Do We Need Different Constructs for Broker/Carrier Connectivity?

For the past 47 years, independent P&C insurance distributors, insurance carriers, and suppliers to the community have invested large quantities of time, energy, money, and credibility in seeking to rationalize insurance data transfer between brokers and carriers (now commonly referred to as ‘broker connectivity’).   We believe consensus exists on two points: There continues to be… Read more »