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The 5 Big Initiatives in Commercial Lines

Big Shifts in Priority = Transformation in Action New SMA Blog by Deb Smallwood, Founder & CEO, Strategy Meets Action, marks release of SMA 2018 Strategic Initiatives: P&C Commercial Lines Research Report Boston, MA (Feb. 5, 2018) – Transformation is underway in P&C commercial lines – finally! The nature and speed of the transformation will… Read more »

Insurer Strategies in 2018: The New Balancing Act

New SMA Blog by Mark Breading, Partner, Strategy Meets Action Boston, MA (Feb. 5, 2018) – Senior executives at insurance companies, like their peers in other industries, are charged with developing and executing the right set of strategies that will lead to success. In years past, strategists at insurance companies have had at their disposal… Read more »

Agents and Brokers are Dead: Wait — Not So Fast!

New SMA Blog by Karen Pauli, Principal, Strategy Meets Action Boston, MA (Jan. 10, 2018) – For the past several years, a significant number of individuals and new-breed companies have emphatically stated that independent agents and brokers are dead. They don’t serve the needs of today’s consumers. They are behind the times from a technology… Read more »

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CES2018: The User Interface Is Front and Center

New SMA Blog by Mark Breading, Partner, Strategy Meets Action Boston, MA (Jan. 10, 2018) – This year’s CES is no less mind-boggling than prior years. With 2.7 million square feet of exhibition space, about 4,000 exhibitors, hundreds of sessions, and 180,000 people, it is virtually impossible to take it all in. However, there are… Read more »

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InsurTech: Where’s the Beef?

New SMA Blog by Mark Breading, Partner, Strategy Meets Action Boston, MA (Jan. 3, 2017) – In 1984, Wendy’s introduced a new ad campaign with the tag line “Where’s the Beef?” The campaign was so successful that the phrase “Where’s the Beef” made it into the popular vernacular as a way to question whether there… Read more »

AI – Now and Then

Toronto, ON (Dec. 17, 2017) – Artificial Intelligence (AI) is getting serious attention by insurance practitioners.  There is an expectation that AI will bring new opportunities for market segmentation, underwriting, risk management, claims, and administration.  But the scope is large and can cause paralysis by analysis.  We’ll look at two examples … one that is… Read more »

Here, There, and Everywhere: Artificial Intelligence in P&C Insurance

By Mark Breading, Partner, Strategy Meets Action Boston, MA (Nov. 14, 2017) – Artificial intelligence (AI) is a term for a very broad array of technologies that mimic human cognition and activities; they can also discover patterns and relationships that go beyond anything humans are capable of. Depending on your view, AI will either be… Read more »

Blockchain in Insurance: What’s the Real Story?

Strategy Meets Action Blog Boston, MA (Oct. 11, 2017) – Strategy Meets Action, a leading insurance strategic advisory firm, has just published a new blog, Blockchain in Insurance: What’s the Real Story?, by SMA Partner Mark Breading. “Blockchain will transform the world …” “Distributed Ledger Technology represents the biggest change to the business world since… Read more »

The Customer Service Dichotomy in the Digital Age

Strategy Meets Action Blog Boston, MA (Oct. 11, 2017) – Strategy Meets Action, a leading insurance strategic advisory firm, has just published a new blog, The Customer Service Dichotomy in the Digital Age, by SMA Partner Mark Breading. Customer service is rapidly shifting to self-service, digital, and mobile, with the next wave including chatbots, natural… Read more »

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InsurTech Is Triggering Transformation in Personal Lines

Boston, MA (Oct. 4, 2017) – Strategy Meets Action (SMA), a leading insurance strategic advisory firm, has just released a new research report, InsurTech and Personal Lines: Examples, Use Cases, and Implications. The report analyzes the current state of the InsurTech world by assessing approximately 600 startups that SMA has identified as relevant for personal… Read more »