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Here, There, and Everywhere: Artificial Intelligence in P&C Insurance

By Mark Breading, Partner, Strategy Meets Action Boston, MA (Nov. 14, 2017) – Artificial intelligence (AI) is a term for a very broad array of technologies that mimic human cognition and activities; they can also discover patterns and relationships that go beyond anything humans are capable of. Depending on your view, AI will either be… Read more »

Blockchain in Insurance: What’s the Real Story?

Strategy Meets Action Blog Boston, MA (Oct. 11, 2017) – Strategy Meets Action, a leading insurance strategic advisory firm, has just published a new blog, Blockchain in Insurance: What’s the Real Story?, by SMA Partner Mark Breading. “Blockchain will transform the world …” “Distributed Ledger Technology represents the biggest change to the business world since… Read more »

The Customer Service Dichotomy in the Digital Age

Strategy Meets Action Blog Boston, MA (Oct. 11, 2017) – Strategy Meets Action, a leading insurance strategic advisory firm, has just published a new blog, The Customer Service Dichotomy in the Digital Age, by SMA Partner Mark Breading. Customer service is rapidly shifting to self-service, digital, and mobile, with the next wave including chatbots, natural… Read more »

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InsurTech Is Triggering Transformation in Personal Lines

Boston, MA (Oct. 4, 2017) – Strategy Meets Action (SMA), a leading insurance strategic advisory firm, has just released a new research report, InsurTech and Personal Lines: Examples, Use Cases, and Implications. The report analyzes the current state of the InsurTech world by assessing approximately 600 startups that SMA has identified as relevant for personal… Read more »

The AI Paradox: What Does It Mean for Insurers?

Boston, Mass. (October 2, 2017) – Strategy Meets Action has released a new blog by SMA Partner Mark Breading – The AI Paradox: What Does It Mean for Insurers? Listen to the pundits and self-described experts, and you get the impression that artificial intelligence is taking over the world. Our cars will drive themselves, our… Read more »

Data and Analytics Gaps Around Customer Growing at L&A Insurers

Boston, Mass. (Sept. 12, 2017) – Strategy Meets Action (SMA), a leading insurance strategic advisory firm, has just released a new research report, Data and Analytics in L&A: Addressing Customer Requirements with New Insights. The report covers the business drivers, usage, adoption areas, success factors, and investments that L&A insurers are making in data and… Read more »

Smart Cities & Smart Choices for Insurers

New SMA Blog by Mark Breading, Partner, Strategy Meets Action Boston, MA (Sept. 8, 2017) – It seems as if everything in the world is becoming “smart” – with intelligent devices and artificial intelligence automating activities and providing new capabilities. There are thousands of examples of “things” that contain embedded sensors or chips that generate… Read more »

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Smart Cities Have Huge Implications for Insurers

New SMA Research Report Details Examples, Insurer Implications, and Recommendations Boston, Mass. (Aug. 29, 2017) – The concept of smart cities is gaining momentum, and many cities around the world are developing smart city strategies and implementing specific projects. As the world’s population continues to migrate to cities and those cities become more connected, new risks… Read more »

Who Wins the Risk Game: Humans or Machines?

Digital insurance and InsurTechs are keys to the ‘new’ approaches, which will support customer centricity and improve the insurance product and its distribution. But is this a revolutionary shift, driven by technology, or the next generation of insurance professionals driving improved processes and products? I’d like your thoughts. What’s new? For the last 30 months… Read more »

The Power of Analytics for Insurance

“You Ain’t Seen Nothin’ Yet” Boston, Mass. (Aug. 17, 2017) – Strategy Meets Action has released a new blog, “The Power of Analytics for Insurance: You Ain’t Seen Nothin’ Yet, ” by Mark Breading, Partner, SMA. Few people today would argue about the value of data to an insurer, or the power and potential of analytics…. Read more »