Insurance-Canada.ca - Where Insurance & Technology Meet

Cybercrime Concerns Limiting Canadians’ Use of Online Services

New Accenture Survey findings Toronto, ON (Nov. 6, 2017) – More than half of Canadian respondents (53 percent) say their concern about cybercrime is limiting their use of online services, according to a new survey from Accenture. Accenture’s 2017 Canada Cybercrime Survey also found high-levels of concern among citizens about cybercrime (80 percent), with more… Read more »

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Accenture Life Insurance & Annuity Platform Launches Personalized SmartVideo Templates to Enhance Customer Experience

New York, NY (Oct. 10, 2017) – Accenture has launched a suite of personalized, SmartVideo templates integrated with the Accenture Life Insurance & Annuity Platform (ALIP). The new templates will help carriers offer tailored video messages more quickly while reducing the overall cost of their client communications and servicing. The SmartVideo solution is powered by… Read more »

Accenture and Duck Creek Technologies Jointly Create Digital and Emerging Technology Solutions for Insurers

Accenture’s IoT and analytics technologies integrated with Duck Creek’s core platform to launch a blockchain proof-of-concept for medical bill auditing New York, NY (Oct. 3, 2017) – Accenture and Duck Creek Technologies, a leading provider of P&C insurance software and services, have created several new digital and emerging technology solutions, including advanced telematics, data analytics… Read more »

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Using AI-Driven Voice Technology to Power up the Insurance Industry

Technology and insurance are increasingly inseparable, especially now with new AI-driven voice technology that enables the Canadian insurance industry to engage with consumers in new and creative ways. The advent of artificial intelligence (AI)-enabled voice technology is the beginning of a new era, with the introduction of voice assistants taking the market by storm. This… Read more »

Accenture Launches Liquid Studio in Toronto to Help Clients Accelerate Digital Business Transformation

Toronto, ON (Aug. 15, 2017) – Accenture has opened the doors to a new Liquid Studio in Toronto as part of the company’s accelerated investment in innovation in Canada. At the Liquid Studio, clients will work side-by-side with highly skilled Accenture professionals to turn ideas into innovative applications and solutions with speed and agility. “Continuous… Read more »

Operationalized Customer Experience: On the Horizon?

The last two decades have not been kind to insurers. Sources of pain range from a continuing soft market and falling interest rates to regulations and judicial rulings that increase costs or limit revenues. Insurance marketers have sought strategies that could increase competitive advantage and improve profitability. One such strategy is ‘Customer Experience.’ Will this… Read more »

On People, Platforms, and Predictable Disruption

A recent report from Accenture provides an interesting synopsis of trends in the insurance and technology world, including some extremely important insights on the role that intelligence (real, not artificial) will have to play in order for insurers to stay viable and actively manage what Accenture calls “predictable disruption.” This Year’s Vision is “Predictable” This… Read more »

The New Work Paradigm: Stairway to Heaven or Race to the Bottom?

Back in June, I confessed that, as a technology professional, I had been ‘economical’ with the truth about the impact new technology would have on employees.  Some anlaytsts suggest we are finding a path to a better future, but others see a slippery slope to an unpleasantly warmer place. I’d appreciate your thoughts. Transforming work?… Read more »

Employment, Insurance, Technology: Can We Only Choose Two?

Since I started working with technology,  I have relied on an aphorism when talking with nervous non-technology folks: “Technology doesn’t really destroy jobs; it creates new ones.” I likely missed the memo, but this may have become a lie sometime over the last five years or so. Has technology become an insurance job-eater? Who’s shaking… Read more »

What is Digital Marketing? Exactly What YOU Make It To Be

A wise marketer once told me, “As brevity is the soul of wit, in our world, simplicity is the heart of marketing.”  I sense that we may be introducing unnecessary complexity, and creating barriers to entry, as we move from physical to digital channels.  I’d appreciate your thoughts here. First, What is ‘Digital Marketing’? A great… Read more »