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Aite-Novarica Group and RBR are now Datos Insights
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Strong Portal Capabilities a Competitive Difference for Defined Contribution Providers
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Quantum Technologies Beginning to Shape the Future of Insurance Industry
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Commercial Lines Insurers Leveraging New Data Sources to Improve Underwriting and Claims
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Insurer CIOs Need to Link IT Objectives to Overall Business Objectives
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Life Insurers Are Replacing Core Systems to Improve CX, Flexibility and Configuration
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Annuity Writers Look to Improve Cost Profiles While Enhancing Products and Services
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Younger Agents More Likely to Embrace Digital Channels for Marketing, Lead Generation, and Customer Service
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Specialty Insurers Look to Improve Underwriting and Enable Rapid Entry into Profitable Niches
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Insurer Digital Strategies Driving Core Policy Administration System Initiatives
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Insurers increasingly competing on Customer Experience, navigating complex set of solutions
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P&C Insurers with Newer Core Systems Have Faster Speed to Market for Product Modifications
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Diversity of “Digital Platform” Solutions Making it Hard for Insurers to Find the Right Solution
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Insurers Are Leveraging More Third-Party Data Than Ever From Wide Range Of Providers
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Multi-Factor Authentication a Critical Part of IT Security for Insurers
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As Distribution Connectivity Platforms Continue to Evolve, Insurers Can No Longer Afford to Ignore Their Capabilities
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Life Insurers Looking to Improve Portals and Digital New Business Capabilities
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Minimum Viable Product Approach Helps Insurers Deploy Tech More Effectively
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Agent and Customer Self-Service and Digital Payments Rates Growing in Insurance, But Not Yet Ubiquitous
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CRM Systems Remain Key Part of Insurers’ Customer and Partner Strategies: Novarica
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Group Insurers’ Use of Third-Party Enrollment Platforms Will Continue to Increase
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Straight-Through Processing Becoming More Common as Technology and Data Availability Continue to Improve
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M&A Activity Consolidating Marketplace for AMS Platforms While Capabilities Expanding and Diversifying
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Reinsurers Prioritizing Data and Analytics Investments to Counter Emerging Risks
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Augmented Reality May Hold Promise for Insurers: Novarica
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Consolidation heats up among insurance software vendors, but new players can still challenge the leaders
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Insurers Embracing Emerging Tech Like RPA and Low-Code, Continue AI Experiments
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Insurers Streamlining Claims Process to Create Operational Efficiencies and Improve Risk Mitigation
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AI-Based Tools Help Insurers Digitalize Document-Based Processes
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Data Integrations Between Agency Management Systems and Insurer Core Record Systems Increasingly Important
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Billing is Critical Part of Insurers’ Customer Engagement Strategies: Novarica Market Navigator
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CRM Deployment Key to Insurer Customer-Centricity, but Solution Market is Increasingly Complex
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Architecture, Implementation Capabilities, and Roadmap May Soon Outweigh Current Functions in Differentiating Core Systems
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Insurer IT Budgets Holding Steady for 2021 Despite Pandemic, as Shift to Cloud Continues
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Personal Lines Insurers Lead the Way in Experimentation with AI and Digitalization: Novarica
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Young Agents See Technology as Key to Meeting Evolving Customer Expectations: Novarica
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MarTech Suites Can Help Insurers Integrate CX and Digital Marketing Strategies
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BPO/BPaaS Allows Insurers to Enter Markets Quickly and Fills Gaps in Processing Those Market Segments
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InsurTech Startup Market Continues to Grow, with Increased Focus on CX and Rapid Time-to-Value for Insurer Partners
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In Wake of COVID-19, CX/UX Important for Insurers to Establish Direct Relationship with Consumers, Says Novarica
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Defined Contribution Plan Providers Investing in Digital Experiences and Analytics
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Developing Use Cases Key to Effective Business/IT Collaboration
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A.I. Use Cases Proliferating in Insurance, Creating Opportunities Across the Value Chain
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Customer Journey Mapping is Widespread in Insurance, But Insurers Need to Focus on “Why” More Than “How”
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Digital and New Business Capabilities are Driving Mid- to Large-Size Life Insurers’ Modernization: Novarica CIO Study
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Commercial Lines Insurers Adopting AI and Analytics to Improve Claims Outcomes and Augment Customer Satisfaction
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Insurers Expanding Use of Analytics, Gaps Remain Between Large and Midsize Insurers Across the Industry
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Rating Engines Critical in Helping Insurers Deliver New Products to Market Quickly: Novarica
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Reinsurers Looking Beyond Spreadsheets and Legacy Systems to Manage Cession
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Importance of Third-Party Data Growing for Insurers: Novarica