- Where Insurance & Technology Meet

Large Commercial Brokers Focusing Tech Investments on Improving Digital Workflow

Analytics, business intelligence, and AI tech used to differentiate customer service: Novarica Boston, MA (Mar. 13, 2018) – The greatest technology challenge faced by large commercial brokers is transacting business with multiple carriers and distributors. Brokers are seeking to differentiate themselves in a competitive marketplace through improved technology such as AI, analytics, and workflow tools…. Read more »

Insurers Should Approach IoT With an Innovation Mindset

An effective IoT program can create a feedback loop that benefits both the insurer and the insured Boston, MA (Mar. 7, 2018) – While deployment of IoT initiatives by insurers is low, insurers are highly interested in operationalizing IoT products. Despite the inherent challenges experimenting with IoT poses – in particular, the need for and… Read more »

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Brokers & Carriers Focused on Automation, Security

CIOs looking to overcome overdependence on email, adopt advanced technologies: Novarica report Boston, MA (Feb. 6, 2018) – Insurance brokers and specialty/large commercial carriers have long lagged behind other segments when it comes to automating communication, due to complexity and an ingrained cultural preference for email. In a new brief, Broker/Carrier Technology Trends and Challenges… Read more »


Disruption to the Core

Since 2015, there has been an avalanche of new InsurTech applications that are designed to disrupt existing process and products. Initially, insurers were overwhelmed with opportunities. This is changing rapidly. Suppliers are bringing forward technologies that will require a clear alignment with insurers and an understanding about new linkages to risk data. Yesterday’s Core System… Read more »

Quantum Computing to Usher in Fundamental Technology Change

Novarica report suggests that while changes won’t be immediate, insurers should incorporate quantum into their five-year plans Boston, MA (Jan. 25, 2018) – The technology of today is still limited by barriers imposed by classic binary computing. Quantum computing will bring about a change in technology that will impact the fundamentals underlying data usage and… Read more »

Emerging Tech Deployment Still Rare, But Poised for Growth in 2018 and Beyond

Pilot activity mostly in digital, analytics; mobile and predictive analytics approaching ubiquity, according to new Novarica of more than 100 insurers Boston, MA (Jan. 16, 2018) – In its latest report, Emerging Technology in Insurance: AI, Big Data, Chatbots, IoT, RPA, and More , research and advisory firm Novarica analyzes the results of a study… Read more »

Insurer IT Groups Rely on IT Services Providers, but Needs are Evolving; Novarica Profiles 41 Vendors

Services providers supply rare skills, variable capacity, not just outsourcing Boston, MA (Jan. 9, 2018) – Insurer IT organizations and those who run them face heavy challenges with needs for modernization, innovation, and investment in skill sets that are often in short supply. In its latest Novarica Market Navigator, IT Services Providers for Insurers, research… Read more »

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Risk, Technology, Engagement: The Wholly Trinity On Display

The business of insurance is changing dramatically.  We have identified three interconnected pressure points – Risk, Technology, and Engagement – that now define critical factors in the new era of insurance. These factors will inform the content of our upcoming Technology Conference (ICTC2018).  The following describes the trinity aspects and interleved with  samples of… Read more »

Chatbots Offer Insurers Benefits But Don’t Replace Need for People

Chatbots are a low-cost, low-touch modern channel for consumer interaction: Novarica Boston, MA (Dec. 5, 2017) – More and more insurers are leveraging chatbot technology to enable rapid and convenient 24/7 self-service for policyholders to supplement their call centers and consumer portals. Chatbots are a low-cost, low-touch modern channel for customer interaction, and will only… Read more »

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Robotic Process Automation is Here to Stay: Novarica

RPA remains an effective and cost-efficient temporary fix for poorly integrated systems Boston, MA (Dec. 5, 2017) – Robotic process automation (RPA) continues to garner interest in the insurance industry. RPA is the use of software and algorithms to simulate human actions in existing systems. As IT leaders continue to navigate the trade-offs between cost… Read more »