Collaboration to deliver improved customer experiences through advanced claims workflow
Toronto, ON (Mar. 30, 2022) – Solera Holdings, Inc., the global leader in vehicle lifecycle management, is pleased to announce the renewal of a multi-year agreement, where Economical Insurance, along with Sonnet Insurance and Family Insurance Solutions, will continue to adopt Solera’s Visual Intelligence (VI) / Machine Learning (ML) platform for advanced AI-driven workflow management.
Powered by Guided Image Capture (GIC), a customizable Qapter module, part of Solera’s end-to-end AI-powered claims platform, this alliance can help position Economical to be an early adopter of VI/ML in Canada. For more information on Solera’s future-forward technology, visit solera.com/qapter.
“We are honored to collaborate with Economical on its innovation journey. Solera’s data and technology have enabled us to deliver AI-powered solutions and make the vision of touchless claims an improved experience for policyholders. Our commitment to the industry and the Canadian market is firm and we will continue to strive every day to earn our customer’s trust,” said Tony Graham, EVP, Claims and After Market, Solera.
Today’s announcement marks the extension of a long-standing relationship between Economical and Solera. Economical, an early adopter of the modern insurance claims workflow, was the first Canadian insurance company to introduce Image Capture through AudaTarget, Solera’s AI-driven decision-support platform for improving repair-shop assignment optimization. Today, AudaTarget strives to expedite Economical’s claims process and enhance the overall customer experience.
“Making a claim for a vehicle can be a complicated process with many stakeholders, but at Economical we are trying to find ways to make this simpler and more efficient for our brokers and customers,” said Hans Reidl, Senior Vice President of Claims, Economical. “With Solera as our partner of choice, we’re able to use technology solutions and intelligent data to adopt new AI technologies that can enable us to deliver an improved experience for our customers facing a claim.”
Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, cap hpi, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
About Economical Insurance
Definity Insurance Company, known by its brand name Economical Insurance, is a leading property and casualty insurer offering insurance through licensed insurance brokers, with a long history of serving Canadians since its first policy was issued in 1871. Economical Insurance is a subsidiary of Definity Financial Corporation, which offers personal and commercial insurance through Economical Insurance, Sonnet Insurance Company, Petline Insurance Company, and Family Insurance Solutions Inc. For more information, visit www.economical.com.
SOURCE: Solera Holdings, Inc.Tags: claims, claims solution, customer experience (CX), Economical Insurance, Machine Learning (ML), platform, Solera