- Where Insurance & Technology Meet

Insurance Disruption: How Hard Can That Be?

For the last two years, ‘Disruption’ has been a clarion call to improve productivity, offer greater product choice, and put control into the customer’s hands.  In the category of ‘InsurTech’, insurers and brokers are expending significant dollars to improve customer engagement and solidify relationships. Are InsurTechs improving customer satisfaction and define new protocols for the… Read more »

How Failure Generates Success …

A couple of weeks ago, I was fortunate enough to have the time to attend the StartUp Grind 2018 Global Conference, sponsored by Google (and other big names), in San Francisco. It was a congregation of a few thousand delegates made up of tech business-starters and entrepreneurs alongside a collection of well-known tech founders and… Read more »

Whither Goeth InsurTech?

This time last year, we were looking at a hockey stick expansion of Insurtechs.  It seemed that there was almost unlimited growth with new start-ups.  However, over the last few months, there seems to be a different theme. Is this the beginning of an end or an end of the beginning? Hitting a high mark… Read more »

“The Envelope, Please”: The Importance of Awards in the Digital World

For the last nine years,, supported by excellent practitioners and suppliers, has delivered awards for the use of technology in the insurance industry. This provides a disciplined process to celebrate technology-driven success and to engage all members of our industry in best-of-breed tools and techniques. InsurTech anyone? Why celebrate? Insurance-Canada’s primary purpose is to… Read more »

Disruption to the Core

Since 2015, there has been an avalanche of new InsurTech applications that are designed to disrupt existing process and products. Initially, insurers were overwhelmed with opportunities. This is changing rapidly. Suppliers are bringing forward technologies that will require a clear alignment with insurers and an understanding about new linkages to risk data. Yesterday’s Core System… Read more »

Can We Take Pride in Insurance Technology?

For the longest time after I started working in the insurance industry, I accepted the common wisdom that insurance technology was a laggard in comparison to other sectors. Whether that was ever true, InsurTech is definitely at play now, driving innovation. So, can we stop apologizing for being so far behind?  Let’s explore a few… Read more »

Risk, Technology, Engagement: The Wholly Trinity On Display

The business of insurance is changing dramatically.  We have identified three interconnected pressure points – Risk, Technology, and Engagement – that now define critical factors in the new era of insurance. These factors will inform the content of our upcoming Technology Conference (ICTC2018).  The following describes the trinity aspects and interleved with  samples of… Read more »

The Way You Do Business Has Changed – For Good

Technology is changing at a faster pace than ever before, and internet-only shops offering insurance policies as a click and buy commodity are popping up everywhere. So how do Insurance firms keep up? With Amazon-esque buying patterns, pop up internet insurance shops, and rapidly evolving technology, the requirement for audit trails, error and omissions protection,… Read more »

InsurTech, Dead? (Maybe It Just Smells Funny)

It was bound to happen.  A recent article strongly suggests that InsurTech is losing momentum and, as a result, the promised transformation of insurance may be stalled.  And the result?  The author says that, in spite of innovative technology, InsurTechs have “failed to capture the market”. What is one to do? Let’s get real …. Insurance… Read more »

Are InsurTechs and Insurance Execs Reaching Common Ground?

At the outset, the InsurTech movement has focused on disruption of the insurance industry and its organization.  However, InsurTechs may be finding that it is easier to join the insurance incumbents, not fight them.  Does this mean insurers are drinking the kool-aid, or that they are reaching into their innovative insurance core? All insurers are… Read more »