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Despite increasing auto insurance premiums and industry challenges, consumers still trust their insurers: RATESDOTCA
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Customer Satisfaction with Digital Claims Process Surges as Insurance Carriers Load New Features onto Apps: J.D. Power
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Auto Insurance Repair Cycle Times Improve but Price Increases Take a Toll: J.D. Power
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NJM Insurance Group Ranked by J.D. Power as the #1 Insurer for Auto Claims Satisfaction
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Tighter Underwriting Standards Strain Independent Agents’ Relationships with Insurers: J.D. Power
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Customers Favor AI-Based Technologies but Automakers May Not Have Best Advanced Tech Strategy: J.D. Power
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Small Commercial Insurance Customer Retention Hinges on Trust in Rising Rate Environment: J.D. Power
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Trust Emerges as Top Driver of Customer Satisfaction with Auto Insurance as Prices Continue to Surge: J.D. Power
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Simplifying Risk Analysis with VIN Data
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Auto Insurer Websites and Apps Become Primary Driver of New Customers, Putting Pressure on Digital Experience: J.D. Power
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Customer Satisfaction with Homeowners Insurance Property Claims Declines to 7-Year Low Amid Record Catastrophic Events and Slower-Than-Ever Repair Times: J.D. Power
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Insurers Struggle to Deliver Seamless Digital Experience as Repair Cycle Times Rise: J.D. Power
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Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years: J.D. Power
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Satisfaction with Life Insurance and Annuity Products Climbs as Customers Embrace Digital: J.D. Power
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Stakes are High and Consumer Confidence is Fragile for Automated Vehicles: J.D. Power
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More Independent Insurance Agents are Shopping Premiums, Even as Carrier Satisfaction Remains at an Unprecedented High: J.D. Power
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Home Insurer Exodus from Several States Creates Challenges, Opportunities: J.D. Power
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Small Business Insurance Customer Satisfaction Defies Steadily Rising Rates to Reach All-Time High: J.D. Power Study
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Consumers in Canada Sour on EVs compared to U.S.: J.D. Power
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Auto Insurance Customer Satisfaction Plummets as Rates Continue to Surge: J.D. Power
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P&C insurers focused on attracting shoppers digitally to the detriment of account servicing: J.D. Power
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Auto Insurance Shopping and Switch Rates Reach New Highs as Premiums Surge: J.D. Power
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The Five Forces Influencing P&C Insurance Shopping
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Increasing Severity and Longer Repair Times for Property Claims Test Limits of Insurers’ Digital Tools, J.D. Power Finds
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Erie Insurance earns top ranking in J.D. Power 2022 U.S. Independent Agent Satisfaction Study
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Auto and Home Insurance Claims Processes Suffer Digital Growing Pains: J.D. Power
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Insurers Struggle to Manage Expectations in Auto Claims Process as Repair Times Increase
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Rising Auto Insurance Premiums are Killing Home Bundles: J.D. Power
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Small Business Insurance Customer Satisfaction Bounces Back after Two Years of Pandemic-Related Declines: J.D. Power
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P&C Insurer Digital Investments Not Enough to Offset Rising Rates: J.D. Power
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Simplify First Notice of Loss with New Guidewire Marketplace App From Zelros
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P&C Insurers Encounter Digital Growing Pains amid Large Scale Disruption: J.D. Power
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U.S. Auto Claim Satisfaction Rises on Soaring Vehicle Values, Growth of STP Claims Management
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Home Insurers Struggle with Customer Loyalty as Boomers Flock to Rental Market, J.D. Power Finds
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Auto Insurance Customer Satisfaction Stalls Despite $18 Billion in Premium Relief
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P&C Insurers Stuck at Providing Only “Good Enough” Digital User Experience: J.D. Power
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Surge in Digital Home Insurance Claims during COVID-19 Drives Faster Cycle Times, Improved Customer Satisfaction
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J.D. Power Launches Real-Time Auto Insurance Customer Loyalty Tracking Capability
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Independent Insurance Agents Face Headwinds Brought On by COVID-19 Pandemic
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U.S. Life Insurance Customer Satisfaction Flatlines Despite Pandemic Fears: J.D. Power
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Auto Insurance Websites Surpass Agents in Importance to Customer Interaction: J.D. Power U.S. Survey
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U.S. P&C Insurers Raise Digital Games as Pandemic Elevates Customer Expectations
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Auto insurance discounts are tempting consumers to switch insurers, rather than building loyalty, during pandemic: J.D. Power survey
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U.S. Homeowners’ Satisfaction with Property Claims Reaches Record High as Insurers Focus on Relationship Management
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US Auto Insurance Claims Satisfaction Reaches Record High as Carriers Refine Time-Consuming Processes
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Home Insurance Customer Satisfaction Declines, Opening Door for Insurtech Disruptors
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U.S. Small Business Commercial Insurance Customer Satisfaction Reaches All-Time High
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Mobility Pipe Dreams? Consumer Confidence Shaky About The Future
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Canadian Insurance Companies Fall Short of Customers’ Digital Expectations, J.D. Power Finds
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U.S. Auto Insurance Satisfaction Surges as Customers Adopt Direct-to-Consumer Models
