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Auto Insurance Websites Surpass Agents in Importance to Customer Interaction: J.D. Power U.S. Survey
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U.S. P&C Insurers Raise Digital Games as Pandemic Elevates Customer Expectations
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Auto insurance discounts are tempting consumers to switch insurers, rather than building loyalty, during pandemic: J.D. Power survey
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U.S. Homeowners’ Satisfaction with Property Claims Reaches Record High as Insurers Focus on Relationship Management
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US Auto Insurance Claims Satisfaction Reaches Record High as Carriers Refine Time-Consuming Processes
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Home Insurance Customer Satisfaction Declines, Opening Door for Insurtech Disruptors
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U.S. Small Business Commercial Insurance Customer Satisfaction Reaches All-Time High
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Mobility Pipe Dreams? Consumer Confidence Shaky About The Future
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Canadian Insurance Companies Fall Short of Customers’ Digital Expectations, J.D. Power Finds
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U.S. Auto Insurance Satisfaction Surges as Customers Adopt Direct-to-Consumer Models
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Mobile Gains Traction With Customers, But Digital Experiences Fall Short Of Expectations
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Direct and Independent Agent Sales Channels Become Ground Zero in U.S. Auto Insurers’ Battle to Win New Customers
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InsurTech: Morphing Well with Brokers
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Canada’s Home Insurers Miss the Mark When Addressing Top Customer Issues
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Property claims satisfaction solid for insurers, but many still fall short on CX: J.D. Power
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Satisfaction with Auto Insurers at Risk as Record-Level Claims Drive Premiums Higher
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Insurance Companies Falling Short on Digital Customer Engagement
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Female Financial Advisors Key to Recruiting Women into Insurance
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Homeowners in Canada More Satisfied with Insurers, Driven by Channel Improvements
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U.S. Auto Insurance Customer Satisfaction Reaches Record High
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Rising Customer Expectations, Poor Communication Drive Down Satisfaction with Auto Insurers
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2020 for Self Driving Cars: The Future of Automobiles and Regulations
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Be there for your policyholders when they need you most
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Auto Insurance Customers Slow to Adopt Digital Claims Reporting, J.D. Power Finds
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Big Satisfaction Gap Grows within Small Commercial Insurance
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Increasing Policyholder Retention through Telematics-Driven Claims
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Customer Experience Focus: Worth the While?
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Some (Conditionally) Encouraging News for Brokers
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Balancing Digital & Personal Communications: Twitterus Vobiscum?
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Insurance Marketing & Communications: Today, Tomorrow, and for 2023
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Canadian On-line Insurance Activity: Leading May Be Rewarding and Award-Winning
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Consumer Satisfaction, Auto Insurance, and Telematics: A Failure to Communicate?
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Regulation and Consumer Satisfaction: A Tale of Two E-Commerce-in-Insurance Reports
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US Independent Agent Strategies Strive to Retake Personal LInes Business
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Websites or Agents? Why Not Both!
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J.D. Power: As the Financial Markets Recover, U.S. Advisor Perceptions of Their Firms Have Stabilized
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J.D. Power and Associates Reports: USA Customer Satisfaction with USA Auto Insurance Companies Declines Considerably from 2009
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J.D. Power and Associates Reports: Implementing a Formal Financial Plan with an Investment Firm Results in Considerably Higher Levels of Overall Satisfaction among Canadian Investors
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J.D. Power and Associates Reports: Edward Jones Ranks Highest in Inaugural Financial Advisor Satisfaction Study
