Insurance-Canada.ca - Where Insurance & Technology Meet

Patrick has more than 25 years of experience enabling technology and electronic commerce in the insurance and risk management communities. Patrick is a Founding Partner of Insurance-Canada.ca, Inc., the premier source for Canadian information on insurance & technology. Patrick currently serves as Insurance-Canada.ca's Director of Products and Services, and sits on the company's Advisory Board. He edits the Intersection, Insurance-Canada.ca's blog, produces and hosts on-line and in-person events, and develops bespoke offerings for Insurance-Canada.ca's clients. Throughout his career, Patrick has held senior management positions with insurance companies, distributors, consulting firms, and technology solution providers. He serves on boards and committees of various industry associations. Patrick authors articles for leading trade publications and has spoken at insurance and technology conferences in Canada, the US, UK, Europe, and Bermuda. Bobbi and Patrick Vice enjoy living and working in the heart of downtown Toronto, Canada.


Digital and Analogue: Tails and Heads on a Single Coin

Back in the dying days of 2015, I posted on insurance organizations that were in the process of disrupting themselves.  So where did we end up?  Let’s take a look at the journey and see where we stand and where we are going. Are we behind the times? Insurance organizations have been tagged as laggards… Read more »

Artificial Intelligence: The Sine Qua Non for Future Insurance?

Since the mid-1950s, technology, business, and academic professionals have been intrigued by the concept of Artificial intelligence (AI).  Fast-forward 60+ years and we are now seeing commercial implementations in various sectors, including insurance.  So, will risk  and insurance professionals embrace this development? Theory and layers of reality As with most worthwhile concepts, there is no… Read more »

A Changing Climate or a Climate for Change?

In the 26 July 2017 edition of Insurance Business, a staff reporter penned a prescient headline  –  Climate change: Can insurers take the heat? – with a challenge to back it up: Climate change could lead to a larger market for insurers as more people seek protection from losses – but the higher probability of… Read more »

Who Wins the Risk Game: Humans or Machines?

Digital insurance and InsurTechs are keys to the ‘new’ approaches, which will support customer centricity and improve the insurance product and its distribution. But is this a revolutionary shift, driven by technology, or the next generation of insurance professionals driving improved processes and products? I’d like your thoughts. What’s new? For the last 30 months… Read more »

Does Customer Engagement Need A Happiness Halo?

With a persistent soft market and heavy competition, insurers and brokers have implemented strategies to differentiate products and services to improve customer engagement. However, new, sophisticated measures are revealing important information that may suggest the significance of consumers’ emotional desires as well as financial needs. More data is coming at #ICXF2017. Customer Engagement Practitioners and industry suppliers have been… Read more »

Is UBI Facing A Future That Isn’t UBI?

For the last decade, insurers have sought to change automotive underwriting by relying on real data from vehicles, rather than using proxies such as drivers’ estimates of mileage driven, traffic tickets, and accidents. However, as the industry in poised for rapid expansion, a leading expert is suggesting that it is already a failure. But there… Read more »

Disruption: 50 Years On

Disruption is very much in vogue as a target  for new technology.  But disruption is not a recent development.  As a fully invested boomer, I have been thinking about the 50th anniversary of 1967 – a year of fundamental disruption.  Two events stand out in my mind, the latter relating directly to insurance and the importance of… Read more »

InsurTech Futures

InsurTech is a hot topic in the insurance community. Developers are bringing forward digital technologies, which improve existing functionality, increase customer experience, support new products, and reduce friction costs. The big question is whether InsurTech will continue to operate on the periphery of ‘standard’ insurance technology or integrate with insurers’ architecture. InsurTechs are taking positions……. Read more »

The Internet of Things Morphs to the Infrastructure of Innovation

April 2017 may well go down as the pivot point when the Internet of Things (IoT) went from theory to reality. Some insurers (and InsurTech startups) are building models and working prototypes, but there are some serious gaps including resource allocation and governance. Where are you on the IoT journey? We have a map to… Read more »

Blockchain Moving to Mainstream, With Help from the Cooks

Blockchain is getting more traction in the business press, but implementation still seems to have remained in the IT domain. However, applications relying on Blockchain technology are emerging in the insurance domain. In addition, third parties are providing entry points for insurance professionals to understand and drive Blockchain applications. Are you part of these developments? Blockchain… Read more »