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New Research Uncovers the Importance of Fast Time to First Contact for P&C Claims
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Crawford Technologies’ New Digital Transform Engine Version 5.2 Streamlines Creation of Customer Communications
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SCM Leveraging RingCentral to Support Its Mobile and Hybrid Workforce
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Mailtropolis Chooses Quadient Impress to Automate Transactional Mail Capabilities
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Four steps for improving insurance policyholder customer experience
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Trufla Technology now offering their truMobile platform for free to all brokers
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Quadient and Duck Creek Technologies Expand Joint Offerings to Include Insurance Policy Communications
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Improving Customer Communication and Targeting Among Most-Piloted Capabilities for Life/Annuity/Benefits Insurers
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Crawford Technologies Introduces AccessibilityNow® Validator
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Modernizing Customer Communications: Customer Expectations in a Digital World
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Quadient Partners with UiPath to Further Enhance and Automate Omnichannel Customer Communications
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Three Customer Experience Trends Transforming Insurers’ Customer Communications
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Auto Insurance Customer Satisfaction Stalls Despite $18 Billion in Premium Relief
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Personalization will be Key to the Post-pandemic Customer Experience Journey
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Messagepoint Awarded Two Patents for Content Variations Control in Customer Communications Management
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Most Canadians unlikely to recommend their insurance companies
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Aviva Canada Selects Cogito and Five9 to Drive Empathic Interactions in its Contact Center
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Heartland Farm Mutual Now Offering Customers Real-Time Texting Capabilities To Communicate With Reps
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Taking Customer Communications to a New Level
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Messagepoint Enhances Messagepoint Connected to Enable Highly Personalized and Scalable Interactive Customer Communications
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Smart MailHub Addresses Work From Home Challenges in Large Organizations
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New Digital Communications in Insurance: Options for Prospects, Producers, and Policyholders
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Messagepoint Expands into Asia-Pacific Region to Meet Growing Demand for Modernization and Content Optimization in Customer Communications
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Digital Communications in Insurance: Managing the Expanding Options
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Data and Personalization: How Brokers Can Drive Value With Customer Marketing
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Messagepoint Launches Rationalizer
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Sapiens Partners with SPLICE Software to Automate Customer Communications
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The Top Technology Priorities for Large Commercial Brokers
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Are Paper Pink Slips ‘Outdated Technology’?
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Insurer Communications with Customers: A Whole New World
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Avoiding Communication Breakdowns
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Insurance Brokers Across Ontario Respond to Changing Consumer Needs
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IBAO Issues Position Paper on Electronic Communication with the Ontario Consumer
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Is Communications a Lecture or a Conversation?
