- Where Insurance & Technology Meet

IVANS Releases Premium Renewal Rate Change for July

Premium renewal rate change remains positive across nearly all major commercial product lines; Workers’ Compensation reaches lowest premium renewal rate change of 2017 Tampa, FL (Aug. 2, 2017) – IVANS, a division of Applied Systems, today announced the results of July’s IVANS Index, the industry’s premium renewal rate index. In July 2017, premium renewal rate… Read more »

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Disruption: 50 Years On

Disruption is very much in vogue as a target  for new technology.  But disruption is not a recent development.  As a fully invested boomer, I have been thinking about the 50th anniversary of 1967 – a year of fundamental disruption.  Two events stand out in my mind, the latter relating directly to insurance and the importance of… Read more »

Agent Connectivity: What Gets Measured…

The old adage, “what gets measured, gets done,” was validated again during the agents’ sessions at the ACORD Implementation Forum this week.  And, just as significantly, what got done is forming a platform for better things to come. Real-time is real work…. Within the U.S. property-casualty community, Agency/Company interface is an industry with a half… Read more »

Broker Connectivity Getting Active: Will Results Follow This Time?

There’s an old insurance sales motivator axiom that says, “You can’t control results, but you can control activity, and activity produces results.” There has been some real activity in Broker Connectivity of late — including a continuing industry effort and a large acquisition by a major player. Our question to you: Will this increase in… Read more »

Broker Connectivity Turns 45! The Summer-of-Love Children Still Strive.

In the summer of 1967, hippies made the Haight district in San Francisco ground zero for the development of revolutionary ideas and behaviour.  About 45 minutes down route 101, at the Stanford Research Institute (SRI), a group of researchers, were developing other cutting edge ideas for actions to preserve the independent agent and broker system. … Read more »

What’s Past is Prologue: The New Landscape (Part 1 of 2)

Welcome to 2012.  As we move into the new year, we want to highlight some of the trends we see forming the contours of a New Landscape for insurance technology in Canada. In this post, we will cover these trends.  In our next post, we will discuss a mega-trend which encompasses the others and is… Read more »

Insurance Social Media Use in Canada and US: Who, What, and How

A recently published report, summarizes studies  of social media usage by insurance professionals within Canada and the US, and finds that the two environments have similar characteristics, and challenges, but some notable differences in penetration of activity, with Canada falling somewhat behind.    It also provides some key information on who communicates with whom in… Read more »

Insurance Use of Social Media in Canada presented results of two surveys on insurance practitioners’ use of social media in Canada during a webinar on Tuesday, August 23.  Results tracked with some information from elsewhere, but provided a few surprises as well. The open surveys were conducted earlier in the summer.  The first, focusing on how much different groups were using… Read more »

Brokers and Social Media – Is the Breakthrough Coming?

The buzz with social media continues to grow louder in the business and trade press.  But a big question that remains is:  How will this impact Canadian insurance generally and insurance distribution specifically.  There is some evidence that while insurance brokers are not far along the adoption path,  a breakthrough may be in sight as… Read more »

Corporate Culture and Social Media

There is increasing evidence that use of social media has the capability to improve customer service, enhance marketing, and even streamline internal processes for insurers and agents/brokers.  So why isn’t the insurance industry beating a path to the new media?  Perhaps we have a culture clash. Karen Furtado, partner at Strategy Meets Action (SMA). Furtado… Read more »