- Where Insurance & Technology Meet

Agents and Brokers are Dead: Wait — Not So Fast!

New SMA Blog by Karen Pauli, Principal, Strategy Meets Action Boston, MA (Jan. 10, 2018) – For the past several years, a significant number of individuals and new-breed companies have emphatically stated that independent agents and brokers are dead. They don’t serve the needs of today’s consumers. They are behind the times from a technology… Read more »

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Who Wins the Risk Game: Humans or Machines?

Digital insurance and InsurTechs are keys to the ‘new’ approaches, which will support customer centricity and improve the insurance product and its distribution. But is this a revolutionary shift, driven by technology, or the next generation of insurance professionals driving improved processes and products? I’d like your thoughts. What’s new? For the last 30 months… Read more »

Claims 2017 – Distinctly Driving Digital

In the May 28 blog post, I suggested that claims and risk management are taking a prominent place in digital transformations. Today, I will review recent articles that describe potential impacts and possible time frames. I will also note sessions at our 2017 Insurance-Canada Executive Forum, which will provide unique claims thought leadership. Telematics is not… Read more »

Emerging Technology: Think You Have Time To Catch Up?

At the halfway point of 2013, several analysts are beginning to forecast 2014.  If they are to be believed, it might not be the best year for those organizations that have not yet fully embraced advances such as consumer-facing technologies, predictive analytics, enterprise content management, etc., or who have espoused a “fast follower” approach in… Read more »

Social Media and Claims Investigations

Claims professionals may have much to gain from using social media, but must take care with the tactics used. Two years ago, at an insurance association session on social media, the presenter asked if anyone was using social media for business.  A  half dozen people (out of 50 or so) raised their hands.  One was… Read more »