InsurTechTO: Topics

The Premier Event Showcasing the InsurTech Community in Toronto

Monday, November 6, 2017 at Westin Harbour Castle

Agenda & Session Outlines

Registration Opens — 7:45am

Continental Breakfast

Welcoming Remarks — 8:30am

Keynote: Insurance in the Post-Digital World

Jim Love
Jim Love

Jim Love, CIO & Chief Content Officer, IT World Canada
Janine White, Vice-President - Marketplaces, Kanetix

We've heard a lot about Digital Transformation and its impact on all industries. While that transformation is still underway, it's not transformation for its own sake. Digital Transformation creates the capabilities to build companies that are radically different from what we have today. Your company may be embarking digital transformation or may be a long way into that it, but no matter how far along you are, in what we are calling the "post-digital" era, this journey is only beginning.

In this new era, insurers may be facing the greatest challenges ever. Consumers will increasingly look to digital interaction as part of their demand an exceptional user experience. Driven by digital technologies, business is using new processes to deliver this experience and at the same time make improvements in productivity and profitability so necessary in the hyper-competition of the digital market.

Transformation starts at the user experience – but it will affect all aspects of the insurance business including risk management, mitigation, and indemnification. This keynote session will set the stage and help understand the imperative and the strategies needed to survive and thrive.

Creating an Innovation Ecosystem

Michael Loeters
Michael Loeters

Moderator: Michael Loeters, SVP - Commercial Insurance, PROLINK
Philipp Wassenberg, CEO, Munich Re & Temple Insurance
Danish Yusuf, CEO, Zensurance
Tyrre Burks, Founder & CEO, Player's Health

Hear how CxOs are creating a culture of innovation within their companies through their need to become consumer-centric, digital, agile, and responsive. Learn how they've leveraged technology to meet these needs and have created an ecosystem for innovations. Understand the role insurtech is playing in paving the way for the industries digital transformation, and how CxOs can keep pace.

Lessons Learned from Leading Insurers

Neil Mitchell
Neil Mitchell

Moderator: Neil Mitchell, Managing Director, Marsh Canada Limited
Marc Philips, VP - Digital Strategy, TD Insurance
Marc Lipman, COO, AIG Insurance
Michael Shostak, SVP & CMO, Economical Insurance
Charlotte Malaurie, E-commerce Director, April

Understand how leaders in the industry are taking on the challenge of disrupting an industry satisfied with the status quo. Hear from the top insurance companies on how they've invested in technology with the goal of going from product to consumer-centric to adapt to changing customer expectations and the rise of insurtechs. Learn what some of the top Canadian insurers are doing to stay competitive and the lessons they've learned along the way.

Coffee Break — 10:40am

Broker 2.0: The Transformation Of The Modern Broker

Ian Portsmouth
Ian Portsmouth

Moderator: Ian Portsmouth, Managing Director, Canadian Underwriter
Adam Hare, COO, Insurance Jack
Amanda Ketelaars, Operations Manager, Mitchell and Whale
Chris Gory, President, Insurance Portfolio Financial Services Inc.
Sean Widdess, Head of Strategic Partnerships,

Learn how technology is shaping the way brokerages operate in the age of digital disruption. Understand how the role of the modern broker is evolving to fit customer expectations to stay competitive with the increase in insurtechs. Hear about the crucial elements of an effective digital strategy, where partnership can deliver results, the challenges brokers face, and the ways they can overcome them.

InsurTech Startup Pitch Competition

Shane Flynn
Shane Flynn

Judge: Shane Flynn, Startup Services Lead, Ryerson DMZ
Judge: Craig Haney, Head of Corporate Innovation, Communitech
Judge: Kelly Emery, Head of Kanetix Digital, Kanetix Ltd.
Judge: Roger Chabra, Chief Innovation Officer, TribalScale
Judge: Dave Kruis, Director, FairVentures

Six start-ups will pitch their ideas for a technology-enabled insurance innovation or solution before a panel of expert judges. (More details.)

The prize for the winning start-up, along with bragging rights, will be an exhibit booth and two passes for the 2018 Technology Conference, valued at more than $4000!

The contenders are:


Lunch — 12:45pm

Insurance Moneyball: How Brokers Can Use Data To Change The Game

Ken Sedgewick
Ken Sedgewick

Ken Sedgewick, Director - Sales, Sharp Mobile

In our current era of disruptive innovation, we are primed to challenge the status quo by questioning how we can improve strategies with fewer resources. In other words, how can brokerages compete with direct writers who have unlimited budgets and resources at their disposal?

Ken uses Michael Lewis' Moneyball: The Art of Winning an Unfair Game – about the analytical and data-driven approach to assembling a baseball team – to compare the current brokerage versus direct writer climate and how a brokerage can do more with less.

In his presentation, Ken will outline why data is both the driver and the game-changer in the ever-evolving insurance brokerage landscape.

AI and Analytics: A Competitive Edge through Deeper Insights

Patrick Vice
Patrick Vice

Moderator: Patrick Vice, Partner,
Philippe Lafreniere, Sr. Vice President, EIS Group
Greg McCutcheon, President, Opta Information Intelligence

Artificial Intelligence, coupled with advanced analytics, is disrupting insurance-as-usual. From fraud prevention, improved customer engagement, and increased operational efficiencies; AI and Analytics are enabling deeper insights. Hear from a panel of experts who are working to revolutionize the insurance industry in practical and implementable ways.

How to Create & Sustain a Culture of Innovation in Claims

Paul Crowe
Paul Crowe

Paul Crowe, CEO, Symbility Intersect; CMO, Symbility Solutions

As technology becomes more accessible, affordable, and standardized, people are expecting the companies they work with to keep up and this means constantly innovating and disrupting your old way of doing things. Even the claims process can be rethought and modernized.

This session, led by Paul Crowe, CMO of Symbility Solutions, will give providers a framework, chock full of examples, of how they can encourage and support a culture of innovation that will help to make your claims process a better experience for both your employees and policyholders.

Coffee Break — 3:00pm

(Mini-Theatre Presentation)
Traditional Insurers & Insurtech: Navigating the Disruption

Liza Smith
Liza Smith

Liza Smith, SVP - Global Sales & Marketing, OneShield Software

InsurTechs are becoming integral to the insurance experience. Close to one-third of today’s consumers are using the services of InsurTechs for their insurance needs.

Join OneShield for an insightful talk about how traditional insurers can remain competitive and deliver exceptional customer experience.

(Mini-Theatre Presentation)
Building Closer Relations With Your Clients

John Staines
John Staines

John Staines, Chief Sales Officer, ClientDesk

Can digital solutions really bring you closer to your clients? How speed, efficiency and accuracy work to solidify client relationships.

(Mini-Theatre Presentation)
The Way You Do Business Has Changed – For Good

Craig Hiscoe
Craig Hiscoe

Craig Hiscoe, Channel Account Manager, Versature

The way your brokerage does business has changed... for good. With technology at your brokers' fingertips, creating a communications audit trail and protecting your business from errors and omissions becomes as easy as a click of a button. Let Versature's Channel Account Manager Craig Hiscoe show you the world of possibility that opens up with SaaS products and Versature's VoIP phone solution.

(Mini-Theatre Presentation)
The Future is Bionic

Aly Dhalla
Aly Dhalla

Aly Dhalla, CEO & Co-Founder, Finaeo Inc.

Aly will be sharing what the future of advice looks like and how advisors can win in a digital era. First, by assessing the shifting landscape of customer needs, Aly will address how advisors must look at delivering "on-demand, personalized and transparent" service models to defend against today's new-age of competitive set. From there, he will take us through a journey of where technology can help empower advisors to create the next generation of advice – the Bionic Advisor.

(Mini-Theatre Presentation)
Automate & Grow

Alek Mirkovich
Alek Mirkovich

Alek Mirkovich, CEO & Co-Founder,

This fast-paced presentation will teach you the ins and outs of using the latest insurance automation software to maximize your brokerage's revenue and operational efficiency. First, you'll learn how to use the power of automation to cut the time you're spending on renewals by more than 50 percent. Then, you'll discover all the ways you can leverage automated marketing campaigns, client surveys, online referrals, and self-service mobile apps to attract new clients and improve client retention.

(Mini-Theatre Presentation)
Find Your Voice

Darin Reffitt
Darin Reffitt

Darin Reffitt, VP - Marketing, Splice Software

Darin will describe how your organization can use voice technologies to improve the customer experience.

The Blockchain's Impact on Insurance

Sven Roehl
Sven Roehl

Moderator: Sven Roehl, Co-Founder, Cookhouse Lab
Dave Lund, Claims & Operations Regional Manager, Canada, AIG
Natalie Whaley, Operations Supervisor, Accident & Health, Consumer Insurance Canada, AIG
Binal Bhavsar, Enterprise Architect, IT Strategy & Applied Innovation, Co-operators
Neil Mitchell, Managing Director, Marsh Canada

While blockchain is far from mainstream, within the past few months it has become a leading topic of interest throughout the insurance space. Blockchain and InsurTech together is the next natural progression of the technology. This session will explore its uses and what this innovation means for the future of insurance.

Closing Reception — 5:00pm