Keynote: Insurance in the Post-Digital World
– Jim Love, CIO & Chief Content Officer, IT World Canada
– Janine White, Vice-President - Marketplaces, Kanetix
We've heard a lot about Digital Transformation and its impact on all industries. While that transformation is still underway, it's not transformation for its own sake. Digital Transformation creates the capabilities to build companies that are radically different from what we have today. Your company may be embarking digital transformation or may be a long way into that it, but no matter how far along you are, in what we are calling the "post-digital" era, this journey is only beginning.
In this new era, insurers may be facing the greatest challenges ever. Consumers will increasingly look to digital interaction as part of their demand an exceptional user experience. Driven by digital technologies, business is using new processes to deliver this experience and at the same time make improvements in productivity and profitability so necessary in the hyper-competition of the digital market.
Transformation starts at the user experience – but it will affect all aspects of the insurance business including risk management, mitigation, and indemnification. This keynote session will set the stage and help understand the imperative and the strategies needed to survive and thrive.