InsurTechTO: Topics

Registration Opens — 7:45am

Continental Breakfast

Welcoming Remarks — 8:30am

Keynote: Insurance in the Post-Digital World

Jim Love

– Jim Love, CIO & Chief Content Officer, IT World Canada
– Janine White, Vice-President - Marketplaces, Kanetix

We've heard a lot about Digital Transformation and its impact on all industries. While that transformation is still underway, it's not transformation for its own sake. Digital Transformation creates the capabilities to build companies that are radically different from what we have today. Your company may be embarking digital transformation or may be a long way into that it, but no matter how far along you are, in what we are calling the "post-digital" era, this journey is only beginning.

In this new era, insurers may be facing the greatest challenges ever. Consumers will increasingly look to digital interaction as part of their demand an exceptional user experience. Driven by digital technologies, business is using new processes to deliver this experience and at the same time make improvements in productivity and profitability so necessary in the hyper-competition of the digital market.

Transformation starts at the user experience – but it will affect all aspects of the insurance business including risk management, mitigation, and indemnification. This keynote session will set the stage and help understand the imperative and the strategies needed to survive and thrive.

Creating an Innovation Ecosystem

Michael Loeters

– Moderator: Michael Loeters, SVP - Commercial Insurance, PROLINK
– Philipp Wassenberg, CEO, Munich Re & Temple Insurance
– Danish Yusuf, CEO, Zensurance
– Tyrre Burks, Founder & CEO, Player's Health

Hear how CxOs are creating a culture of innovation within their companies through their need to become consumer-centric, digital, agile, and responsive. Learn how they've leveraged technology to meet these needs and have created an ecosystem for innovations. Understand the role insurtech is playing in paving the way for the industries digital transformation, and how CxOs can keep pace.

Lessons Learned from Leading Insurers

Neil Mitchell

– Moderator: Neil Mitchell, Managing Director, Marsh Canada Limited
– Marc Philips, VP - Digital Strategy, TD Insurance
– Marc Lipman, COO, AIG Insurance
– Michael Shostak, SVP & CMO, Economical Insurance
– Charlotte Malaurie, E-commerce Director, April

Understand how leaders in the industry are taking on the challenge of disrupting an industry satisfied with the status quo. Hear from the top insurance companies on how they've invested in technology with the goal of going from product to consumer-centric to adapt to changing customer expectations and the rise of insurtechs. Learn what some of the top Canadian insurers are doing to stay competitive and the lessons they've learned along the way.

Coffee Break — 10:40am

Broker 2.0: The Transformation Of The Modern Broker

Ian Portsmouth

– Moderator: Ian Portsmouth, Managing Director, Canadian Underwriter
– Adam Hare, COO, Insurance Jack
– Amanda Ketelaars, Operations Manager, Mitchell and Whale
– Chris Gory, President, Insurance Portfolio Financial Services Inc.
– Sean Widdess, Head of Strategic Partnerships, LowestRates.ca

Learn how technology is shaping the way brokerages operate in the age of digital disruption. Understand how the role of the modern broker is evolving to fit customer expectations to stay competitive with the increase in insurtechs. Hear about the crucial elements of an effective digital strategy, where partnership can deliver results, the challenges brokers face, and the ways they can overcome them.

InsurTech Startup Pitch Competition

Shane Flynn

– Judge: Shane Flynn, Startup Services Lead, Ryerson DMZ
– Judge: Craig Haney, Head of Corporate Innovation, Communitech
– Judge: Kelly Emery, Head of Kanetix Digital, Kanetix Ltd.
– Judge: Roger Chabra, Chief Innovation Officer, TribalScale
– Judge: Dave Kruis, Director, FairVentures

Six start-ups will pitch their ideas for a technology-enabled insurance innovation or solution before a panel of expert judges. (More details.)

The prize for the winning start-up, along with bragging rights, will be an exhibit booth and two passes for the 2018 Insurance-Canada.ca Technology Conference, valued at more than $4000!

The contenders are:

Lunch — 12:45pm

Insurance Moneyball: How Brokers Can Use Data To Change The Game

Ken Sedgewick

– Ken Sedgewick, Director - Sales, Sharp Mobile

In our current era of disruptive innovation, we are primed to challenge the status quo by questioning how we can improve strategies with fewer resources. In other words, how can brokerages compete with direct writers who have unlimited budgets and resources at their disposal?

Ken uses Michael Lewis' Moneyball: The Art of Winning an Unfair Game – about the analytical and data-driven approach to assembling a baseball team – to compare the current brokerage versus direct writer climate and how a brokerage can do more with less.

In his presentation, Ken will outline why data is both the driver and the game-changer in the ever-evolving insurance brokerage landscape.

AI and Analytics: A Competitive Edge through Deeper Insights

Patrick Vice

– Moderator: Patrick Vice, Partner, Insurance-Canada.ca
– Philippe Lafreniere, Sr. Vice President, EIS Group
– Greg McCutcheon, President, Opta Information Intelligence

Artificial Intelligence, coupled with advanced analytics, is disrupting insurance-as-usual. From fraud prevention, improved customer engagement, and increased operational efficiencies; AI and Analytics are enabling deeper insights. Hear from a panel of experts who are working to revolutionize the insurance industry in practical and implementable ways.

How to Create & Sustain a Culture of Innovation in Claims

Paul Crowe

– Paul Crowe, CEO, Symbility Intersect; CMO, Symbility Solutions

As technology becomes more accessible, affordable, and standardized, people are expecting the companies they work with to keep up and this means constantly innovating and disrupting your old way of doing things. Even the claims process can be rethought and modernized.

This session, led by Paul Crowe, CMO of Symbility Solutions, will give providers a framework, chock full of examples, of how they can encourage and support a culture of innovation that will help to make your claims process a better experience for both your employees and policyholders.

Coffee Break — 3:00pm