Faculty

Driving Advantage From InsurTech

Wednesday, November 7, 2018, at the Toronto Sheraton Centre

Follow on Twitter: #InsurTechTO  |  Save the date: Google / MS Outlook

Presenters, Panellists and Moderators

Our faculty brings a depth of insurance or technology expertise – often both at once – to their sessions. Whether looking at the threat of disruption from outside or originating significant innovations inside the industry, the speakers have perspectives that will give you and your peers insights as you enter the Fall planning season. Take this opportunity to discuss these points of view with members of the faculty and with your peers.

Below is the roster of confirmed ICEF2018 faculty members. More will be added over the coming days.

Doug Grant

Partner, Insurance-Canada.ca

Doug Grant
  • Session: TBA

Doug Grant has been helping the insurance industry in Canada – individual companies and cross-industry groups in both P&C and Life – make effective use of technology for many years.

The progress of technology from the first green screens to smart phones, apps, social and IoT has been a fascinating journey. Connecting businesses in the supply chain with EDI and portals has improved efficiencies and service times; the next wave of APIs, platforms and micro-services will enhance connectivity; AI, Blockchain, Voice and other emerging technologies promise better customer service.

The web took digital connectivity to the customer. Social brought new functions, triggering the current focus on self-service, customer experience and engagement; paradoxically both enhancing loyalty and increasing freedom of choice.

Doug is a founding partner of Insurance-Canada.ca, a leading Canadian Insurance resource centre for consumers and insurance professionals alike. He helps organize and host Insurance-Canada.ca's annual conference and other industry events.




David Kelly

Founder & Architect, BobTrak Inc.

David Kelly

In addition to founding BobTrak, Inc., David Kelly is a long-tenured solution architect and thought leader in the Incentive Compensation Management domain. He has worked on dozens of projects across most industries to provide accurate, high-performing, and maintainable systems to solve complex and data-intensive business problems. He is the author of The Book on Incentive Compensation Management: The Systematic Administration of Variable Compensation in the Enterprise and the e-book Out of the Box, or Out of the Question: What Won't Your Incentive Compensation Management System Do?, as well as numerous white papers and presentations on the intersection between business requirements and system capabilities.




Jim Klotz

Vice President - Research & Consulting, Novarica

Jim Klotz

Jim Klotz is a Vice President of Research and Consulting at Novarica. He is a veteran of the Property/Casualty insurance industry, having spent 15 years as the SVP and CIO of PMA Companies, where he led efforts to replace all of the company’s core legacy technology, establish a corporate call center, and introduce a risk management information system.

Before his time at PMA, Jim spent almost 20 years in IT leadership at Travelers Insurance; he also served as VP of Claims and Strategic Operations and Systems for Selective Insurance.

More recently, Jim worked as an independent consultant for P&C insurers and solution providers. He has a BS in Finance and Insurance from the University of Connecticut.




Philippe Lafreniere

Chief Growth Officer, Slice

Philippe Lafreniere

Philippe Lafreniere is Chief Growth Officer at Slice. Philippe brings over 25 years of global insurance technology experience to the role, where he is focused on building more meaningful relationships with companies committed to becoming digital insurers and serving the needs of the on-demand economy.

As Chief Growth Officer, Philippe works with carriers globally to partner on the development of realistic plans for creating new digital insurance products serving business and consumer end-customers. As a member of the Slice Executive team he also infuses product development and marketing strategies to help refine ICS.

Philippe is a proven insurance industry executive with a bench of experience in product management, product marketing and sales for various global, industry-leading technology companies. Before joining Slice, he served as Senior Vice President of Product Marketing at EIS Group, where he was responsible for helping global insurers transform into agile, digital enterprises. Prior to that, he served as Vice President of Product Innovation at iter8, as well as Director of Product Marketing and Management at Camilion Solutions, where he helped scale the company before its acquisition to SAP in 2013.

A graduate of the Insurance Institute of Canada, he received his C.I.P. before completing an Executive Program in Strategy and Innovation from MIT Sloan School of Management. Philippe is a frequent speaker and contributor at insurance events globally.




Andrew Lo

InsurTech Innovator

Andrew Lo

Andrew is an InsurTech influencer and keynote speaker who has a passion for growing the insurance industry through digital (www.andrewlo.ca). He is also a Business Strategy Advisor for Ryerson University’s DMZ, helping to develop digital entrepreneurs and startup companies at the #1 university incubator in the world.

Andrew was the CEO of Kanetix Ltd. before it was acquired by Ontario Teacher’s Pension Plan. He led all digital innovation and growth for Kanetix Ltd. – Canada’s largest digital customer acquisition platform for insurance and financial services.




Sharon Ludlow

Executive in Residence, Global Risk Institute

Sharon Ludlow

Sharon Ludlow, CPA, CA, ICD.D, is a C-suite executive and corporate director, who has 25 years of experience in both the Life & Health and Property & Casualty (P&C) insurance industries. Sharon is formerly President & CEO, Swiss Re Canada; one of the world’s largest reinsurers and President, Aviva Insurance Company of Canada, Canada’s 2nd largest P&C insurer. Sharon serves as Executive in Residence, Global Risk Institute and recently advised OMERS, one of Canada’s largest pensions plans, on its insurance investment strategy. Sharon serves on the Boards of EIS Group, Green Shield Canada and Ortho RTI. Earlier in her career, she launched Kanetix, Canada’s first on-line insurance marketplace for consumers.

Sharon is a Chartered Accountant/Chartered Professional Accountant; with a Bachelor of Commerce degree from the University of Toronto. Sharon is a graduate of the Directors Education Program, Rotman/Institute of Corporate Directors and holds an ICD.D designation.

Sharon was awarded by WXN as one of Canada's Top 100 Most Powerful Women and one of the Top 50 Women in the insurance industry globally by Reactions magazine.




Adam Mitchell

President, Mitchell and Whale Insurance Brokers

Adam Mitchell

Adam Mitchell is President of Mitchell & Whale Insurance Brokers in Whitby. Adam is the 3rd generation Mitchell and took over the family brokerage in 2009.

Since taking over the brokerage, Adam has grown the business organically over 880%, while still maintaining a strong retention of existing customers. Last year the brokerage grew 46%, and is currently growing at $1 million net new premium every 51 days. In 2009 premium sitting at $2.5 Million which has grown to $22 Million here in 2018.

Adam is forward thinking, ambitious and fearless, willing to take risks that traditional brokers might not. Adam moves leaps and bounds ahead where technology is concerned embracing new technologies to enhance his team’s ability to communicate with clients the way they want and ensure strong customer satisfaction.

Adam’s strong leadership skills and bold moves get him recognized across the industry. Adam was named as one of IBC’s Young Guns 2 years in a row, named one of the Top 10 Brokerages for the last 3 years and Top 10 Elite Broker in Canada, and won IBAO’s Innovator of the year in 2016 and this year being recognized as first runner up for the Insurance Canada Technology Awards. In 2017 Mitchell & Whale was runner up as Brokerage of the Year.




Fred Onorato

Regional Sales Manager, OneSpan

Fred Onorato

Fred Onorato has more than 25 years of experience providing sales support for software solutions.

Fred works with some of OneSpan’s largest e-signature clients in the financial services, insurance & credit union space and acts as an advocate and liaison between OneSpan and these accounts, to assure their continued success. Having served as a champion for providing leadership to clients and as a Pre-sales Manager throughout his career, Fred’s passion for ensuring an exceptional customer experience are the hallmark of his work.




Peter Primdahl

VP - Emerging Business Models, The Co-operators

Peter Primdahl

Peter Primdahl joined The Co-operators Group through their subsidiary, Sovereign General Insurance, in 2010. He has spent most of his time at Sovereign as head of their Specialty Operations division. In July of this year he moved to the parent company and into the newly minted role of ‘VP, Emerging Business Models’, with the mandate of conceptualizing, exploring and incubating innovative business models.

Peter has spent most of his career underwriting and managing Specialty & Niche Lines, as well as Large & Complex Risk departments. In 2017, Peter was seconded to head up the Co-operators “Innovation Initiative”, with the objective of advancing corporate knowledge and learnings pertaining to various external dynamics that featured prominently on Co-op’s environmental scan.




John Rocco

VP Marketing & Communications, Travelers Canada

John Rocco

John has 20 years of experience with top consumer brands – in brand strategy and development, digital marketing, creative development as well as strategy and organizational transformation. He is a creative and empathetic leader who loves building and collaborating with high-performance teams.

John's most recent role was with Economical Insurance where he built and launched the Sonnet digital direct brand.

He recently completed his Executive MBA from the IVEY School of Business and the Customer Focused Innovation Program at Stanford Business School.

John lives in Toronto with his wife, two boys, and two Hungarian Vizsla dogs; he is an avid cyclist and distance runner.




Patrick Vice

Partner, Director - Products & Services, Insurance-Canada.ca

Patrick Vice
  • Session: TBA

Patrick has more than 25 years of experience enabling technology and electronic commerce in the insurance and risk management communities. Patrick is a Founding Partner of Insurance-Canada.ca, Inc., the premier source for Canadian information on insurance & technology.

Patrick currently serves as Insurance-Canada.ca's Director of Products and Services, and sits on the company's Advisory Board. He edits the Intersection, Insurance-Canada.ca's blog, produces and hosts on-line and in-person events, and develops bespoke offerings for Insurance-Canada.ca's clients.

Throughout his career, Patrick has held senior management positions with insurance companies, distributors, consulting firms, and technology solution providers. He serves on boards and committees of various industry associations.

Patrick authors articles for leading trade publications and has spoken at insurance and technology conferences in Canada, the US, UK, Europe, and Bermuda.

Bobbi and Patrick Vice enjoy living and working in the heart of downtown Toronto, Canada.




Presentation Topics

Individual topics are outlined on the Topics page.