Welcome and Introduction — 8:30am
Keynote: Disruption In The Insurance Industry—Are We There Yet?
Sharon Ludlow
– Sharon Ludlow, Corporate Director
We've all heard a lot about disruption; and witnessed its impact on the travel, music and taxi industries, just to name a few. But have we really seen disruption in the Insurance industry? How much further do we have to go and what does the end game look like? Insurers and brokers are investing heavily in digital transformation to improve customer experience and transform their business. But will it be enough? New entrants are changing the landscape rapidly, and yet seemingly there is no clear winner. Significant competitive advantage is at stake; yet there are significant obstacles still in play.
This keynote address covers the current and future state of disruption in the Insurance industry and sets the stage for the events of the day.
Where Insur + Tech Meet: The Collaboration Story of a Top 5 Insurer and a Technology Startup
Peter Primdahl
– Peter Primdahl, VP - Emerging Business Models, The Co-operators
– Philippe Lafreniere, Chief Growth Officer, Slice
We often hear about the insurtech disruption taking place in the insurance marketplace. Yet the stories behind the realities are those of collaboration—collaboration between InsurTechs and insurers.
This fireside chat will explore the partnership between The Co-operators and Slice whose story examines new digital products, new ways for growth and new ways for customer interaction and satisfaction.
Book of Business Data Management: From Necessary Evil to Business Driver Using Analytics
David Kelly
– David Kelly, Founder & Architect, BobTrak Inc.
Distribution channel data can provide deep insights into customers, compliance, fraud prevention, profitability, and more.
Analytics is the key when you bring data together from disparate systems.
This session will demonstrate the capabilities to turn the management of data into a driver for operational efficiency and enhanced revenue.
Coffee Break
Customer Experience Is The Product
Jim Klotz
– Jim Klotz, Vice President - Research & Consulting, Novarica
How are incumbents learning, adopting, and instilling the lessons of Insuretech into their product offerings? How does this impact the InsureTech industry? Are there risks associated with the adoption of these technologies into carrier products?
Competition to acquire new customers, retain current customers, and enter new market spaces continues to be pushed by the new digital economy and the changing demographics of our population. This session will provide insight into the impact of InsureTech on the customer experience and on product development.
Managing Risk in the InsurTech Industry
Maanit Zemel
– Maanit Zemel, Partner, Zemel van Kampen LLP
– Dimitri van Kampen, Partner, Zemel van Kampen LLP
In recent years, insurers have invested heavily in third-party technology solutions, incorporating external solutions and applications into their operations, especially in the digital and online space.
For insurers, significant enterprise risk can be inadvertently assumed when working with third-party solutions. And for suppliers in the InsurTech industry, assuming risk and liability should be commensurate with the economic benefits of the customer-supplier relationship.
What are the major areas of risk in these contractual arrangements, and what contractual mechanisms are there to address them?
In this session, you will learn about some of the legal and regulatory risks faced by parties in the InsurTech industry and strategies for mitigating those risks. Topics to be explored include SaaS contracts and licensing agreements and privacy and anti-spam laws.
Inflection Point: A New Business Platform For A New Insurance Era?
Brad Worth
– Brad Worth, Vice President - Sales Consulting Practice, EIS Group
Consumer needs for insurance products and services are evolving within new and emerging B2C and B2B ecosystems.
Is this the time for a new approach to your enterprise technology strategy? Can your core and digital solutions make the leap?
Insurance In Transition: Agile or Waterfall?
Emily Horsman
– Emily Horsman, AVP - Programs, Markel
The insurance industry is changing rapidly, particularly with respect to technology. We are developing unique products and tools, creating delivery mechanisms, enhancing efficiency and building new relationships to reap the greatest benefit from these changes.
Trends emerge and change while company strategies and products try to keep up ... or even better, try to get ahead of the curve.
While working toward end goals, what are the things we must keep in mind along the road?
Lunch
Digital Insurance: Changing Models to Align Business and IT
Mike Fitzgerald
– Mike Fitzgerald, Senior Analyst - Insurance, Celent
– Patrick Vice, Partner, Insurance-Canada.ca
An increasing number of insurers and distributors are launching new insurance products to respond to changing market demand. This requires investments in new technologies, processes, and delivery methods.
At the same time, however, existing insurance programs require stable, enterprise products and technologies. Building on Sharon Ludlow's keynote, Mike Fitzgerald will supply his views on the adjustments insurers are making to align technology investments with business objectives.
Topics to be explored include partnership models between insurers and startups, architectural approaches such as API and microservices, and delivery mechanisms such as greenfield startups.
InsurTech For Claims: Current Trends And Future Opportunities
Greg Smith
– Greg Smith, Senior Vice President, Crawford & Company (Canada), Inc.
The pace of innovation in the insurance claims adjusting space is increasing rapidly, yet changes are still slow to come. We’ve seen industry incumbents and new entrants invest in InsurTech to capitalize on the potential of artificial intelligence, machine learning and data analytics. While there are a few pockets of the industry where these tools are in use today, we have not yet seen the wholesale disruption that many predicted would follow. This is no doubt it will arrive, but when.
In this interactive session we will talk about the success stories that exist in the market today and explore the tools and technologies that hold the most promise for tomorrow. We will discuss how to transform the promised changes to reality and uncover the role the policyholder will have in driving this change. Finally, we’ll identify they key questions industry players must ask when evaluating the potential InsurTech for claims holds for their business.
How eSignatures Enable Digital Insurance Transformation
Fred Onorato
– Fred Onorato, Regional Sales Manager, OneSpan (formerly eSignLive)
In this session, Fred will discuss how insurers can build better digital experiences for their customers with electronic signatures – irrespective of their organization's digital maturity level.
Key topics will include:
- Different stages of a digital transformation journey
- Where eSignatures fit at each level (with examples + ROI)
- Metrics, processes and technology
- Best Practices and the building blocks for a successful digital strategy
Coffee Break
Implementing InsurTech Best Practices in Broker Distribution
Michael Loeters
– Michael Loeters, SVP - Commercial Insurance, PROLINK
– Adam Mitchell, President, Mitchell and Whale Insurance Brokers
– Danish Yusuf, CEO & Co-Founder, Zensurance
– Moderator: Ian Portsmouth, Managing Director, Canadian Underwriter
Brokerages come in all sizes and shapes, serve various customer segments, and provide through choice and advice a unique service to their customers.
Even so, they are under the same pressures as the rest of the insurance industry, needing to compete in a world with high customer expectations.
Quick service times, efficient processes, friendly people, and good products are all important.
Panelists will discuss how they are becoming “InsurTech-like.”
Don't Forget the Data! It's the Lifeblood of Your Business
Janine White
– Janine White, Vice President - Marketplaces & Strategy Development, Kanetix Ltd.
– Leonie Tait, Vice President - Marketing, Kanetix Ltd.
Data has been a key component of the insurance business since underwriting and rating were invented.
Since digital transformation began in a serious way and analytics emerged as a differentiator, the quality and meaning of data has become critical to competitive differentiation.
In the InsurTech age, the data stakes have risen. Data is the new gold.
Explore the value of data – good and bad – as Kanetix Ltd. has emerged as a technology leader by adopting the InsurTech mantle of an innovative culture (hackathons), practices (“try often, learn fast”) and new technologies (AI, machine learning, voice).
InsurTech Startup Pitch Competition
Andrew Lo
– Andrew Lo, InsurTech Innovator
– Adam Mitchell, President, Mitchell and Whale Insurance Brokers
– John Rocco, VP - Marketing & Communications, Travelers Canada
A select group of start-ups will pitch their ideas for a technology-enabled insurance innovation or solution before a panel of expert judges. (More details.)
The prize for the winning start-up, along with bragging rights, will be an exhibit booth and two passes for the 2019 Insurance-Canada.ca Technology Conference, valued at over $4500!
The contenders are:
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Networking Reception — 5:00pm
Event Close — 6:00pm
