Peel Mutual Insurance looks to drive customer centric experience with Hi Marley’s AI-based texting platform built specifically for insurance
Boston, MA (Feb. 18, 2020) – Peel Mutual, one of the largest members of the Ontario Mutuals, is also committed to being the best mutual insurer in Ontario. As a forward-thinking organization that continually looks to innovative, Peel Mutual has launched Hi Marley to continue to deliver an outstanding customer experience built on trust.
Peel Mutual is leveraging Hi Marley to assist in their auto, home and business claims teams. Their aim to be the first insurance carrier offering Hi Marley in Canada is differentiating them by committing dedication to their insureds. They seek to provide a seamless and simple texting solution for their policyholders and offer modern day technology advancements for their claims adjusters.
Irene Bianchi, CEO for Peel Mutual, says, “We are so excited to start the new year off with a better communication commitment to our policyholders. We strive to leverage cutting edge technology in a simple way that today’s customers just expect.”
Dan Heap, VP of Claims, adds, “We are proud to offer not just a texting solution for our insureds, but also a more simple and efficient way for our team to handle claims.”
The Hi Marley platform addresses a significant industry issue of phone tag by connecting carriers and customers through two-way texting. They can communicate and exchange pictures and document, while the insurance-specific AI enables the process. Carriers can start with zero IT effort, delight customers with exceptional service and resolve claims faster. After successful results with US insurers, Hi Marley is now available in Canada.
Mitesh Suchak, COO of Hi Marley, said, “We are thrilled to be working with Peel Mutual and their innovative team. It is very exciting to support them as the first carrier to offer Hi Marley in the Canadian marketplace.”
About Peel Mutual Insurance Company
Peel Mutual has been providing quality insurance products and serving Ontario residents since 1876. As one of the largest members of the Ontario Mutuals, we are owned and directed by our policyholders and represent one of the strongest, most secure financial networks in the world. We offer a complete line of residential, automobile, farm and commercial insurance products tailored to protect you and your family. For more information, visit peelmutual.com.
About Hi Marley
Hi Marley is a software provider offering the first AI-enabled conversation platform specifically designed for the insurance industry. Hi Marley allows insurance carriers to easily and quickly communicate with customers and other partners in the insurance ecosystem so they can deliver an optimal customer experience. The platform has flexible APIs and requires zero integration to get started. Learn more at www.himarley.com.
SOURCE: Peel Mutual Insurance Company
Tags: customer experience (CX), Hi Marley, industry first, launch, Ontario, Peel Mutual Insurance (PMI)
