Wawanesa Insurance Selects Guidewire ClaimCenter

Guidewire’s claims management system to provide leading Canadian insurer with modern claims handling platform for all its personal and commercial lines of business

WINNIPEG, Manitoba and SAN MATEO, California, September 15, 2009 – The Wawanesa Mutual Insurance Company (Wawanesa), which provides coverage to 1.8 million policy holders in Canada and the United States, and Guidewire Software®, a leading provider of flexible core systems to property/casualty (general) insurers, today announced that Wawanesa has selected Guidewire ClaimCenter® as its new platform to manage claims for all lines of business: Home, Auto, Farm, and Commercial.

Wawanesa sought a new core claims processing and management solution to provide the company with a foundation on which to modernize its claim handling processes in order to enhance its customer service offerings and more efficiently operate its claims business. The solution needed to be easy to use, scalable and flexible enough to grow and evolve with Wawanesa’s changing business needs. After a thorough search and review, Wawanesa selected Guidewire ClaimCenter.

“Guidewire’s customer focus, strong industry rating and consistent implementation track record, in both Canada and the United States, really appealed to us,” said Ken McCrea, President and Chief Executive Officer, Wawanesa Mutual Insurance Company. “We are looking forward to the service and operational improvements ClaimCenter will help us realize.”

Guidewire ClaimCenter will help Wawanesa:

  • Enhance its customer service capabilities;
  • Automate processes for operational efficiency and reduced expense costs; and
  • Provide its staff with a modern, easy to use system.

“Guidewire is particularly proud to welcome Wawanesa Mutual Insurance, our sixth Canadian insurer, to our customer family,” said John Raguin, Chief Executive Officer, Guidewire Software. “Wawanesa has a long history of serving customers across Canada and in the United States. ClaimCenter is an excellent foundation to help them take their service capabilities to new levels.”

Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s property/casualty (general) insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims.

About The Wawanesa Mutual Insurance Company

Wawanesa is a Canadian mutual company owned by its policyholders. It is one of the largest property and casualty insurers in Canada. Wawanesa has a rich history dating back to 1896, when it was founded in the Village of Wawanesa, Manitoba. Today executive offices are located in Winnipeg, Manitoba, Canada. Wawanesa operates in 9 Canadian provinces and in the states of California and Oregon. It has total assets of $4.7 billion (CDN) and over 1.8 million policies. Wawanesa has 100% ownership of two subsidiary companies; The Wawanesa Life Insurance Company and Wawanesa General Insurance Company (U.S.A.).

About Guidewire Software

Guidewire Software is a leading provider of flexible core systems that enable property/casualty insurers to deliver insurance the way they want to. Guidewire builds high quality software that consistently works as promised. Designed for maximum flexibility and scalability, Guidewire solutions give carriers the capability to deliver excellent service to policyholders and agents and increase market share – while lowering operating costs. The Guidewire Insurance Suite™, consisting of Guidewire PolicyCenter®, Guidewire BillingCenter®, and Guidewire ClaimCenter®, spans the entire insurance lifecycle – underwriting, policy administration, billing, and claims management. Guidewire is headquartered in San Mateo, California, with offices in London, Munich, Paris, Sydney, Tokyo, and Toronto. For more information, www.guidewire.com.