MetLife Selects Solution from DWL to Support Consolidation of Customers Across Multiple Lines of Business

Leading Financial Services Organization To Support 100 Million Customer
Records With Real-Time Transactional Customer Application

NEW YORK, NY – Sept. 4, 2001 – DWL Incorporated, a leading
provider of enterprise customer management applications, today announced MetLife has
selected DWL’s solution to enable the consolidation of customer information across its
multiple lines of business. To support MetLife’s needs as a fully integrated financial
services company with a focus on customer service, the company will implement DWL
Customerâ„¢, a real-time, transactional application that will consolidate customer data
from more than 30 business systems across the organization.

DWL Customer will consolidate customer information from
MetLife’s multiple lines of business, ultimately supporting a total of 100 million
customers. Customer transactions from MetLife’s back-end and CRM systems will flow through
DWL Customer, which provides the real-time “golden” copy of all customer
information and manages roles and relationships, as well as interaction history at an
enterprise-wide level.

“We chose DWL because its strategic approach to
managing customer information aligned well with MetLife’s method. This similarity provided
an advantageous opportunity to team up with DWL and build a leading real-time
consolidation application that would accommodate the unique requirements of a large,
multi-line financial services company,” said Tony Candito, chief information officer
of individual business, MetLife. “Becoming customer focused is key to providing
better service and identifying new business opportunities. We intend to use this solution
to help us maintain a competitive advantage against other major financial institutions.”

“MetLife will benefit from improved and appropriate
service levels, as well as administrative cost reductions by replacing the need to
maintain multiple customer administration systems. In the long term they will benefit from
implementing a customer management application that will serve as the foundation for the
integration of new and different lines of businesses and the acquisition of new
organizations,” said Justin LaFayette, chairman and co-founder, DWL.

About MetLife

Metropolitan Life Insurance Company, a subsidiary of MetLife, Inc. (NYSE: MET), is a
leading provider of insurance and other financial services to individual and group
customers. The MetLife companies serve approximately nine million individual households in
the U.S. and companies and institutions with 33 million employees and members. MetLife
also has international insurance operations in 12 countries. For more information about
MetLife, please visit the company’s Web site at

About DWL Incorporated

DWL enterprise customer management applications consolidate fragmented CRM, back-office
and e-business systems into unified industry solutions. DWL’s enterprise applications
deliver a real-time business process platform and customer integration software to create
new customer-centric business processes. This business process innovation improves
operational efficiencies and strengthens relationships with consumers, partners and employees.

Founded in 1996, DWL is headquartered in Toronto with
offices in New York, London, Paris and Sao Paulo. DWL clients include AXA, Manulife
Financial, MetLife, Erie Insurance, Royal & SunAlliance, The Body Shop and Cara Foods.
DWL has system integrator and platform relationships with IBM, Accenture, Sun
Microsystems, BEA Systems and Palm Computing. For more information about DWL and its
products and services, please visit


Karen Jay
DWL Incorporated
[email protected]
Jennie Morgan
[email protected]