- Where Insurance & Technology Meet

Vizolution Brings Innovative Customer Experience Solutions to Canadian Businesses

U.K.-based Company Establishes Office in Toronto’s Financial District Toronto, ON (Dec. 11, 2017) – Vizolution, a U.K.-based leading provider of Customer Experience technology, today announced that the company has established an office in downtown Toronto to support client engagement with Canadian banks, insurance companies, and telecom operators. Vizolution has achieved 100 percent growth over the last… Read more »

Emerging Tech in P&C Insurance: It’s Not About the Technology

By Mark Breading, Partner, Strategy Meets Action Boston, MA (Dec. 6, 2017) – Insurers are acutely aware that a whole host of emerging technologies are poised to change the industry, in some cases, very dramatically. It is both exciting and scary for industry executives to contemplate the implications of driverless vehicles, artificial intelligence, the Internet… Read more »

Analytics in Life Insurance: Case Studies Across the Value Chain

Analytics is table stakes if the global life insurance industry is to face its challenges across the value chain: Aite Group report Boston, MA (Dec. 6, 2017) — Aite Group’s latest report, Analytics in Life Insurance: Case Studies Across the Value Chain, unveils case studies on life insurance analytics projects taking place at various carriers… Read more »

Chatbots Offer Insurers Benefits But Don’t Replace Need for People

Chatbots are a low-cost, low-touch modern channel for consumer interaction: Novarica Boston, MA (Dec. 5, 2017) – More and more insurers are leveraging chatbot technology to enable rapid and convenient 24/7 self-service for policyholders to supplement their call centers and consumer portals. Chatbots are a low-cost, low-touch modern channel for customer interaction, and will only… Read more »

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Robotic Process Automation is Here to Stay: Novarica

RPA remains an effective and cost-efficient temporary fix for poorly integrated systems Boston, MA (Dec. 5, 2017) – Robotic process automation (RPA) continues to garner interest in the insurance industry. RPA is the use of software and algorithms to simulate human actions in existing systems. As IT leaders continue to navigate the trade-offs between cost… Read more »

Addressing Staffing Challenges Critical to Success of Transformational Programs

Large, complex projects benefit from organized staffing management: Novarica brief Boston, MA (Nov. 28, 2017) – Transformational insurance programs are uniquely large in terms of the time, effort, and resources needed to handle the complexity of system interfaces and project interdependencies and touchpoints. For a project to be successful in the long run, despite its… Read more »

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Insurers Identify Key Emerging Tech for P&C Insurance Transformation

New SMA Report Tracks Projects, Investments, and Impact of 13 Technologies Boston, MA (Nov. 29, 2017) – Strategy Meets Action (SMA), a leading insurance strategic advisory firm, has just released a new research report: Emerging Technologies in P&C Insurance: Insurer Strategies and Plans Through 2020. This research report is based on a survey of P&C insurance… Read more »


Amazon Introduces Alexa and Echo, Echo Dot, and Echo Plus in Canada

Highlights Alexa is a cloud-based voice service that is always getting smarter—she answers questions, plays music, turns on and off the lights, gives you sports scores, and more Amazon Echo is a revolutionary device designed entirely around your voice—it’s always ready, hands-free, and fast—just ask Alexa and get answers instantly Put an Echo Dot in… Read more »

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Intelligent Automation Will Transform Workplace Outsourcing: Gartner

Orlando, FL (Nov. 13, 2017) – Intelligent automation will transform workplace outsourcing, according to Gartner, Inc. Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts to leverage intelligent automation. Gartner defines intelligent automation services as the umbrella term for a variety of strategies, skills, tools and techniques that service providers… Read more »

Want to check your Manulife benefits balance? Ask Alexa!

Manulife benefits balance skill for Alexa is an insurance industry first in Canada Toronto, ON (Nov. 16, 2017) – Manulife is launching the Manulife Benefits skill for Amazon Alexa, a Canadian insurance industry first. From tracking vision care to dental and other medical account balances, Manulife group benefits plan members can inquire through any Amazon… Read more »

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