Caradoc Townsend Mutual Goes Live on the Insurance Business Solution by MCCG

New York, NY (Mar. 14, 2018) — Caradoc Townsend Mutual Insurance Company has successfully completed their implementation of Mutual Concept Computer Group Inc.’s Insurance Business Solution (IBS) as their enterprise back-office solution.

The IBS product provides Caradoc Townsend with enhanced technology to service their policy holders, agents and brokers, while delivering efficiencies to their internal operations.  It further provides Caradoc Townsend with a path towards becoming a ‘Digital Insurer’ and future implementation of MCCG’s suite of web & connectivity technologies.  Caradoc Townsend is committed to long term planning and their policyholder, community, broker and agent relationships which aligns with the principles established at MCCG.

“We’re thrilled at Caradoc Townsend to have completed our conversion in less than a year’s time,” said Neil Shay, President & CEO of Caradoc Townsend Mutual. “When we started this project, we were two separate insurers, Caradoc Delaware Mutual Insurance & Townsend Mutual Insurance, and we are delighted that our integrated teams have been able to successfully migrate both legacy systems onto the IBS platform.  I am very proud of the Caradoc Townsend team taking on this challenge, and we have appreciated the support that MCCG has provided throughout this important project.  Our digital future hinges significantly on MCCG’s next generation solution, and we have joined a progressive community to achieve our objectives.  While this has been a big step forward, we’re even more excited by leveraging the functionality within the IBS solution to further enhance the policyholder, agent and broker experience.  We have many more opportunities to further adopt processes and solutions to benefit our customers and our team.  We believe the technology will help to bring our policyholders, agents/brokers, and team closer together, for the benefit of our community.”

“While we have implemented more than 30 insurance carriers to our solution, this project was unique as it included the amalgamation of two legacy systems into one platform,” said Jon Perry, Vice-President of Client Relations at MCCG. “Adding this type of complexity into this project only succeeded due to the joint efforts of the Caradoc Townsend team and our team.  This is just another great representation of the strength of mutuality, which makes the work that we do for our clients so meaningful.  Caradoc Townsend is another great example of cooperation and community spirit that we enjoy with our customer base.  We’re looking forward to continuing to work with the Caradoc Townsend team on their future projects.”

About Caradoc Townsend

Owned by its customers, Caradoc Townsend Mutual has served southwestern Ontario and the Niagara Peninsula for more than a century.  With offices in Waterford, Ontario, and Mt. Brydges, Ontario, the company’s roots go back to 1879 and 1884, when the predecessor companies were started by farmers in order to enhance their access to affordable insurance.  CTM seeks to go beyond insurance…building on history to protect the future.  We provide peace of mind for a safe, prosperous community.

About MCCG

MCCG is an innovative software provider who has a fully integrated insurance back office solution (IBS) successfully implemented in thirty Mutual Insurance Companies across Canada. MCCG has a proven track record that can be attributed to a focus on client requirements and product quality. MCCG, established in 1993, is wholly owned by Canadian Mutual Insurance Companies with the mission of providing comprehensive and flexible solutions for its clients. For more information, visit

Source: Mutual Concept Computer Group Inc. (MCCG)

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