Alliance will embed eGain’s knowledge-guided digital service capability in Majesco’s DigitalConnect solution to deliver enhanced customer engagement for the insurance industry
Morristown, NJ (June 23, 2016) – Majesco, a global provider of core insurance software, consulting and services for insurance business transformation, today announced a partnership with eGain, a global provider of cloud customer engagement solutions.
As part of the alliance, Majesco will embed eGain’s knowledge-guided digital engagement capabilities into its insurance industry solution. The companies will also team together on joint business opportunities in engaging and serving clients.
Commenting on the partnership, Ed Ossie, COO at Majesco said, “Customer experience continues to be a top initiative for the insurance industry due to high customer expectations, the competitive landscape, and shifting market dynamics. Our combined solution with eGain enables superior customer experiences across touch points in customer -facing processes such as policy management, claims, billing, and payment processing.”
eGain’s cloud-based customer engagement hub (CEH) consists of modular applications built on an open omnichannel platform. eGain’s digital capability is embedded in Majesco’s DigitalConnect solution and is a part of the Majesco CloudInsurer platform that unifies processes, technology, knowledge, interactions, and analytics and applies them across channels to enable greenfields, startups and existing insurers.
“eGain’s open platform enables industry-focused providers to easily embed knowledge-guided digital engagement capabilities in their solution,” said Joe Brown, SVP of Sales for eGain. “Our joint clients will benefit from the integration of Majesco’s core insurance capabilities with eGain’s powerful omnichannel engagement capabilities.”
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more, visit www.egain.com.
Insurance business transformation is a journey of change and revitalization, a renaissance of Insurance. Approximately 150 insurance companies worldwide in P&C, L&A and Group/ Employee Benefits are transforming their businesses with Majesco’s solutions. Our market leading software, consulting and services uniquely underpin the entire insurance value chain and are designed to empower insurers with the agility, innovation and speed needed to meet their transformation opportunities. Majesco’s solutions include policy management, new business / underwriting, rating, billing, claims management, distribution management, BI/ analytics, predictive modeling, digital platform with mobile and portal, testing services, cloud services, bureau and content services, transformation services, consulting services and more. For more details on Majesco, please visit www.majesco.com.