Industrial Alliance clients now benefit from TELUS Health electronic claim submissions

With TELUS Health’s eClaims solution, Industrial Alliance reinforces its dedication to providing best-in-class services to its clients

Quebec City, QC (Nov. 25, 2013) – Industrial Alliance Insurance and Financial Services Inc. has launched a new claims transmission option for select healthcare providers: TELUS Health’s eClaims web portal. Group Insurance Members can now file claims electronically right from their participating healthcare provider’s office – allowing them to pay only the portion of a claim not covered by their insurance rather than paying the entire amount up-front and remitting paperwork for a refund. The new option is available for physiotherapists, chiropractors and vision care specialists, as well as acupuncturists, massage therapists and naturopathic doctors regulated by the appropriate provincial or federal organizations.

“Industrial Alliance’s goal is to become the best service provider of group insurance benefits. Offering TELUS Health’s eClaims solution reflects our commitment to superior service and is part of a series of actions aimed at continuously improving our clients’ experience.” said Jacques Parent, Senior Vice-President, Group Insurance at Industrial Alliance.

“We are excited to extend the eClaims service to Industrial Alliance members across Canada,” said Luc Vilandre, Vice-President, Health Benefits Management and Payment Solutions, TELUS Health. “TELUS Health continues to deliver technology that simplifies the eClaims submission process so healthcare providers can spend more time taking care of their patients, while making payment easier for those patients. Our strong relationships with insurance providers and healthcare providers across Canada enhance the patient experience and help to achieve better health outcomes for all Canadians.”

TELUS is a leader in Canada’s claims and benefits management sector, providing drug claims processing for over 12 million Canadians. TELUS Health eClaims has experienced rapid adoption by the extended healthcare community, with close to 19,000 providers now on board.

About Industrial Alliance Group Insurance

Industrial Alliance Group Insurance offers a wide range of traditional and specialized products such as health and dental care, vision care, disability insurance and life insurance, all designed for the specific needs of each client. With six sales and service offices across the country and two administrative centres, Industrial Alliance Group Insurance provides clients with outstanding personalized service.

About Industrial Alliance

Founded in 1892, Industrial Alliance Insurance and Financial Services Inc. is a life and health insurance company with operations in all regions of Canada as well as in the United States. The Company offers a wide range of life and health insurance products, savings and retirement plans, RRSPs, mutual and segregated funds, securities, auto and home insurance, mortgage loans and other financial products and services for both individuals and groups. The fourth largest life and health insurance company in Canada, Industrial Alliance contributes to the financial security of over three million Canadians and employs 4,400 people. With the recent acquisition of Jovian Capital Corporation on October 1st, 2013, the Company now manages and administers about $95 billion in assets. Industrial Alliance stock is listed on the Toronto Stock Exchange under the ticker symbol IAG.

About TELUS Health

TELUS Health is a leader in telehomecare, electronic medical and health records, consumer health, benefits management and pharmacy management. TELUS Health solutions give health authorities, providers, physicians, patients and consumers the power to turn information into better health outcomes. For more information about TELUS Health, please visit

Source: Industrial Alliance Insurance and Financial Services Inc.