New report from Eastbridge Consulting Group looks at administrative practices in voluntary market

Bookmark and Share

AVON, CONNECTICUT, USA (February 18, 2010) – Mastering the basics of billing, policy and plan administration, and speedy and accurate claims paying are essential in the voluntary market. Lack of excellence in these areas leads to employer and employee dissatisfaction and can cost a carrier big dollars in terms of lost business and minimal profits.

Eastbridge Consulting Group’s Administrative and Billing Practices of Voluntary Carriers report examines the service and billing practices of 24 carriers active in the voluntary market. For each carrier, the report details the organization of administrative functions, administrative platforms, and outsourcing process of administrative functions. It also looks at the carriers’:

  • Policy issue process-policy forms, time standards, coverage increases/decreases, policy delivery standards
  • Billing services and processes-billing options, billing modes/cycles, bill organization, changes to the invoice, bill delivery, process for handling late payments/lapses, etc.
  • Policyowner services-call center operations, e-mail services, online capabilities, bilingual services, claims filing and processing, conservation process

This information can help insurance carriers better understand how their service and billing practices compare to competitors and uncover any improvements needed.

The report is now available for purchase for just $3,000. More information about the report, including the table of contents, is available on Eastbridge’s website. To purchase the report, call the company at (860) 676-9633 or email

About Eastbridge Consulting Group, Inc.

Eastbridge Consulting Group, Inc. is a marketing advisory firm serving insurance and financial services organizations in the United States and Canada.