Online Learning Tool added to Royal & SunAlliance’s WebBusiness initiative

January 26, 2004 – Royal & SunAlliance today announced a new feature on the Companys highly successful WebBusiness tool. Valuable feedback from the WebBusiness broker community has provided the basis for the development of an extensive Online Learning Tool.

WebBusiness is a secure, real-time Personal Insurance policy transaction tool using the Internet. It is an independent technology allowing brokers to process policy transactions directly with Royal & SunAlliance. It has been built to have integration capabilities with current and future CSIO models. A significant proportion of Personal Insurance activity will be transacted using WebBusiness by the end of 2004.

By clicking a Helpbutton from within WebBusiness, users will now find tips, frequently asked questions, demos, error message help, contact information and more, with all information easily accessible through a user-friendly search tool.

We wanted to support our WebBusiness brokers by offering the information they need in the most efficient way,said Beckie Scarrow, Personal Insurance Operations Leader.

Always growing and changing, content in the Online Learning Tool is constantly being updated, revised, improved, and expanded, based primarily on broker feedback, to ensure it is always an accurate, relevant, valuable, and continuously improving support tool.

The Royal & SunAlliance Canada Group is composed of Roins Financial Services Limited, Royal & Sun Alliance Insurance Company of Canada, Quebec Assurance Company, Western Assurance Company, Ascentus Insurance Ltd., Agilon Financial and is part of Royal & Sun Alliance Insurance Group plc. The Royal & SunAlliance Canada Group employs over 2,000 people and is represented by a large network of independent brokers nationwide. In 2002, the Canadian Group wrote $1.6bn in direct premiums with assets exceeding $4bn. Internationally, Royal & Sun Alliance Insurance Group plc employs around 38,000 people and transacts business in more than 130 countries with assets of approximately $150bn CAD. More information at