Outside forces are driving disruption in the industry. Our faculty members will offer perspectives to give you and your peers fresh insights as you enter the fall planning season. Some have a long track record working in or with the insurance industry; some brought extensive experience in other industries to their current insurance positions; and others add a perspective based on careers elsewhere. All bring a wealth of expertise and experience to their sessions. Register now for ICEF2017.
Below is the roster of confirmed faculty members. More participants will be added over the coming days.
Presenters, Panelists and Moderators
Doug Grant has been helping the insurance industry in Canada make effective use of technology for many years. From a business-impact and application perspective, he has helped individual companies and cross-industry groups in both Property & Casualty and Life insurance.
The progress of technology from the the basement computer room to the desk-top terminal and PC, to portable laptops to smartphones and tablets and now BYOD has been a fascinating journey. Processes extended to business partners through connected systems has continued to improve efficiency and timeliness.
The web brought the customer directly into the equation. Social functions have enabled new levels of connectedness, triggering the current focus on customer experience and engagement, which can paradoxically both enhance loyalty and increase freedom of choice.
Doug is a founding partner in Insurance-Canada.ca, a leading Canadian Insurance resource centre for consumer and insurance professional alike. He organizes and hosts regularly scheduled Insurance-Canada.ca conferences and other events.
Director - Underwriting Research, USAA
- Session: The 7 Deadly Sins of Insurance
Rob Galbraith is a Director of Underwriting Research at USAA where he leads a high-performing team of professionals that uses innovative technology, advanced analytics, the latest in science and social psychology, and a multitude of partnerships to underwrite over 6 million property insurance products. Rob is a recognized thought leader on P&C insurance who is a published author, frequent speaker and media contributor.
Rob has over 20 years of experience in the financial services industry in a variety of positions with USAA, Citigroup, and the Federal Reserve Board. He holds a Master's of Science in Insurance Management from Boston University and a Bachelor of Arts in Economics from Michigan State University.
Chief Transformation Officer, Economical Insurance
Alice Keung is currently the Chief Transformation Officer of Economical Insurance, one of Canada’s top 10 P&C insurance companies. Ms. Keung is an industry-recognized champion of digital innovation and strategist in business transformation. She brings extensive executive management experience from the public and private sectors, both in Canada and internationally.
Her previous roles included Chief Operating Officer of eHealth Ontario, Assistant Deputy Minister at the Ontario Ministry of Health and Long-Term Care, Vice-President and Chief Information Officer at Air Canada, Senior Vice-President and Chief Information Officer with the National Bank, Vice-President of Asia-Pacific Operations, Interface Inc.. The Women Executive Network has twice recognized Ms. Keung as one of Canada’s “Top 100 Most Influential Women”.
She is also the recipient of an Award of Distinction from Concordia University for her outstanding contribution to business and communities. Ms. Keung holds a BA and MBA from John Molson School of Business, Concordia University in Montreal.
Partner, Director - Products & Services, Insurance-Canada.ca
Patrick has more than 25 years of experience enabling technology and electronic commerce in the insurance and risk management communities. Patrick is a Founding Partner of Insurance-Canada.ca, Inc., the premier source for Canadian information on insurance & technology.
Patrick currently serves as Insurance-Canada.ca's Director of Products and Services, and sits on the company's Advisory Board. He edits the Intersection, Insurance-Canada.ca's blog, produces and hosts on-line and in-person events, and develops bespoke offerings for Insurance-Canada.ca's clients.
Throughout his career, Patrick has held senior management positions with insurance companies, distributors, consulting firms, and technology solution providers. He serves on boards and committees of various industry associations.
Patrick authors articles for leading trade publications and has spoken at insurance and technology conferences in Canada, the US, UK, Europe, and Bermuda.
Bobbi and Patrick Vice enjoy living and working in the heart of downtown Toronto, Canada.