InsurTech Spotlight: Quadient


Company: Quadient


Business Category: A technology provider of InsurTech tools to insurance practitioners

Maturity Status: Mature (more than 3 years since product went into production)

Product or Service: Quadient customer communications management cloud software solutions deliver omnichannel experiences to policy holders, agents and brokers

Area: Property & Casualty and Life & Health insurance

From life to P&C insurance, Quadient’s industry-leading Customer Communications Management (CCM) cloud solutions empower insurers to understand, prioritize and optimize every interaction with their claimants or policyholders, new customers, agents, brokers and all the stakeholders in the insurance network. Quadient’s CCM solutions include intelligent forms and journey mapping.

Quadient offers any-premise CCM solutions, meaning implementation can initially deploy in any environment—on-premise, public or private cloud, hosted managed service or a hybrid of these—with the ability to seamlessly migrate applications, content and infrastructure to another deployment option as your needs change.

What makes us an InsurTech:

For insurance organizations, competitive differentiation relies on customer experience, but many insurers struggle to make meaningful progress due to cumbersome legacy technology, departmental silos and rapidly changing regulations. Quadient’s platform of industry-leading solutions help organizations create a nimble, effective and unified customer communications infrastructure and automate processes to deliver compliant omnichannel customer experiences that span the entire customer journey.

Major features & technology used:

  • Quadient Inspire Flex and Quadient Inspire Evolve enable organizations to create and deliver personalized, compliant customer communications across all channels from one centralized platform.
  • Quadient Inspire iForms creates intelligent forms that collect, validate and communicate business-critical information and data seamlessly across organizations.
  • Quadient Inspire Journey integrates customer journey mapping, data and communications technologies to design and deliver customer-first omnichannel experiences.
  • Quadient Impress enables smaller and medium-sized insurers to automate manual processes related to the creation, distribution and output of invoices, statements, notices and letters.
  • Quadient Accounts Payable reduces data entry and approval follow-ups, making the AP process more cost effective and less prone to errors.
  • Quadient Accounts Receivable automates the order-to-cash cycle for B2B finance teams, from credit to collections to cash application, creating high-value customer interactions and accelerating cash flow.
  • Quadient Mail-Relations Solutions automate and manage physical mail prep, mailing and shipping, tracking, chargeback accounting and postage meter reconciliation and extensive reporting options.

News & Updates

See the latest Quadient news.

About Quadient

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices. Quadient shares are eligible for PEA-PME investing. For more information, visit

Source: Quadient

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