Business Category: A technology provider of InsurTech tools to insurance practitioners
Maturity Status: Mature (more than 3 years since product went into production)
Product or Service: Quadient Inspire creates, manages and delivers omni-channel customer communications
Area: Property & Casualty and Life & Health insurance
Quadient’s analyst-acclaimed customer communications management (CCM) solution, Quadient Inspire, integrates with existing legacy IT systems to enable repurposing of existing print-based content for quick and easy creation of high-impact, compliant digital communications. The solution facilitates the development of multi-channel, omni-channel and cross-channel communications for delivery over print, email, web, and more sophisticated channels like mobile, SMS or wearables. Quadient Inspire scales as organizations grow, regardless of the insurer’s current maturity level.
What makes us an InsurTech:
The future of InsurTech and the best opportunity for most insurers reside in improving the customer experience, in particular using data to enable new ways of doing things and moving beyond point solutions to a focus on the full customer journey. Quadient’s “one-platform-to-rule-them-all” CCM and digital experience solutions allow users to leverage existing templates, archived content and data from core systems to create highly personalized, timely, accurate and fully compliant customer communications across all channels, including phone and fax, and now SMS text, email, mobile apps, social media and push notifications, from one intuitive interface. This eliminates the need for multiple siloed teams, reduces risk, and ensures a seamless customer experience—throughout the entire customer journey. Quadient’s technology integrates with leading core systems, including Guidewire InsuranceSuite™, as well as legacy IT systems, with flexible implementation options that include on-premise, hybrid and cloud applications.
Major features & technology used:
Quadient utilizes the latest tech advancements to allow insurers to differentiate based on customer experience:
- Quadient’s digital onboarding makes account opening quick and convenient for the customer with digital forms pre-populated with the customer’s data.
- Quadient’s Dynamic Communications uses HTML5 to add dynamic elements to quotes, policy information and welcome kits to increase customer engagement by allowing them to sort through important information with interactive charts, graphs and sliders, and mobile push notifications and eSignature capabilities.
- Quadient Inspire’s paperless claims processing involves mobile device features to make claims management quicker and affect a positive moment of truth for customers. Digital claims processes include photo capture and electronic sign-off capabilities.
- Quadient Inspire’s Customer Journey Mapping uses journey visualization, sentiment analysis, and social collaboration in order to be the only cloud-based journey mapping tool that incorporates digital and physical touchpoints into a comprehensive journey map. Customer experience teams easily share feedback with business users through the tool so improvements are made in real-time.
News & Updates
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The Quadient portfolio of solutions brings together and activates the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies. Visit Quadient at www.quadient.com and follow on LinkedIn or Twitter.
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