Company: Crawford Technologies
Website: www.crawfordtech.com
Business Category: A technology provider of InsurTech tools to insurance practitioners
Maturity Status: Mature (more than 3 years since product went into production)
Product or Service: AI-powered enterprise communications processing and document accessibility solutions and services to optimize the secure and accessible delivery, presentment and storage of customer communications
Area: Both Property & Casualty and Life & Health insurance
Crawford Technologies’ innovative document solutions enable insurers to drive seamless customer interactions across every touchpoint. With a market-leading focus on accessible documents for the millions of North Americans who are blind, partially sighted or cognitively impaired, AccessibilityNow® is a complete platform for the creation and management of accessible insurance documents. Our customer communications management (CCM) and enterprise communications processing (ECP) solutions unlock data insights, enabling organizations to prioritize and streamline workflows, deliver communications via preferred channels and boost efficiencies. This translates to faster processing, robust compliance and stronger customer relationships – all with flexible deployment options. With Crawford Technologies, insurers can focus on what truly matters: delivering exceptional customer experiences and driving sustainable growth.
What makes us an InsurTech:
Success for insurance organizations requires a customer-first approach while navigating evolving regulatory mandates and legacy technologies within a highly competitive landscape. Crawford Technologies’ innovative, AI-powered solutions help insurers automate document processes, personalize communications across channels and ensure the secure, compliant and accessible delivery of critical customer communications. This leads to enhanced customer experiences and cost-efficient enterprise content management.
Major features & technology used:
Our solutions provide insurance companies with the architecture and tools to achieve multichannel communications for customers of all abilities.
- AccessibilityNow® platform: AI-powered solutions enable organizations to cost-effectively deliver accessible, compliant and usable customer communications.
- AccessibilityNow® Translate: Automates the translation of high-volume, vital customer communications into various native languages, ensuring the timely delivery of compliant, inclusive customer interactions.
- eDeliveryNow® platform: Streamlines the delivery of personalized customer communications via preferred digital channels, ensuring high-value, customer-first experiences.
- Content Services: Consolidates and streamlines the seamless management, storage and distribution of insurance documents including policies, claims, correspondence and EOBs.
- PRO Conductor: AI-powered workflow automation streamlines document production, distribution, tracking and archiving to ensure cost-effective, compliant delivery of critical communications and an improved customer experience.
- Operations Express: Flexible and comprehensive document reengineering capabilities modernize legacy print applications and automate workflows, including eDelivery, to reduce costs and improve efficiencies and customer engagement.
- Data Security: Robust data security and encryption solutions help organizations manage and control access to customer communications containing sensitive customer PII/PHI data, through comprehensive encryption of files during transport and storage.
News & Updates
See the latest Crawford Technologies news.
About Crawford Technologies
Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications. As an award-winning, global provider of products and services with over 1,800 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, healthcare providers, utilities and print services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats. For more information, visit www.crawfordtech.com.
Source: Crawford Technologies
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