CSIO Welcomes ProNavigator as Latest Software Vendor Member

Toronto, ON (May 2, 2019) – CSIO is pleased to announce the addition of ProNavigator as its newest vendor member. Founded in 2016, Waterloo-based ProNavigator empowers property and casualty insurers and brokers to better support customer interactions through practical applications of artificial intelligence.

More than 80 clients in Canada and the U.S. have chosen ProNavigator’s cloud-based software to provide customizable, 24/7 virtual assistance to their customers.

“Consumers expect speed and convenience from all of their service providers. The insurance industry has been slowly adapting to this shift and moving to modern, data-driven, and connected systems,” says Joseph D’Souza, CEO of ProNavigator. “CSIO’s data standards are a critical component when connecting our solutions with our clients’ systems.”

ProNavigator offers products driven by its Insurance AI Platform, which is based on natural language processing, dialogue management, continuous learning, and an in-depth insurance base. When insurance providers adopt these solutions, they provide their customers with access to live chat or voice assistants that quickly help them with insurance quotes, file claims, or answer questions.

“We welcome innovative companies like ProNavigator that use emerging technology to support and enhance the customer experience,” says Catherine Smola, President and CEO of CSIO. “We know that consumers want the option to engage with their insurance providers in the channel of their choice. Solutions that bring efficiencies to customer inquiries, like the ones offered by ProNavigator, allow service teams to focus on the higher value work of building personalized relationships.”

About Centre for Study of Insurance Operations (CSIO)

CSIO is Canada’s industry association of property and casualty insurers, software providers and over 38,000 brokers. CSIO is committed to improving the consumer’s ease of doing business within the broker channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, eDelivery and eSignatures. In addition, CSIO operates the industry-owned mail network service, CSIOnet. CSIO maintains offices in Toronto and Montreal. For more information, visit www.csio.com.

About ProNavigator

ProNavigator is a technology company using artificial intelligence to reinvent the customer experience and drive growth in the insurance industry. Their pre-trained insurance virtual assistant helps insurers and brokerages automate customer inquiries through almost any channel. ProNavigator’s platform specializes in coaching users and answering questions through underwriting, claims, service, and sales support to ensure customers and distribution partners have 24/7 service when and where it’s convenient for them. Learn more about ProNavigator in the InsurTech Spotlight.

SOURCE: Centre for Study of Insurance Operations (CSIO)

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