Insurance-Canada.ca - Where Insurance & Technology Meet

iA Financial Group adds travel insurance to its individual insurance offer

In collaboration with established partner, TuGo Quebec City, QC (Jan. 17, 2018) – iA Financial Group is proud to partner with TuGo, one of the largest providers of travel insurance in the country, to offer travel insurance and provide its clients with TuGo’s recognized quality customer service and expertise. TuGo has more than 50 years of experience… Read more »

iA Financial Group launches an innovative online claims service

Quebec City, QC (Jan. 11, 2018) – iA Financial Group launches its innovative and unparalleled individual insurance online claims service. This fully digital solution makes it possible to not only file life, disability and critical illness insurance claims online but to also track them in real time. “This new online claims function is a simple,… Read more »

iA Financial Group launches a new critical illness insurance product

Quebec City, QC (Jan. 8, 2018) – iA Financial Group has announced the launch of a critical illness insurance product designed for a younger clientele with a quick application process and affordable rates. TRANSITION – 4 illnesses covers the four most common critical illnesses and the benefit can be used to replace lost income or… Read more »

Will Technology Bring a New Insurance Model?

In the early days of my insurance career, an older, wiser colleague told me that the insurance business model was elegant in its simplicity.  It’s “money in and money out, and you take your profit from the float.” Things have changed. A number of analysts are suggesting that technologies are driving fundamental alterations to the… Read more »

Selective Innovation: Reason for Celebration or Contradiction in Terms?

Criticizing insurers for their lack of innovation and technical progress has been a sport for at least 3 decades.  The most recent focuses on ‘digital transformation’.  The reality is that many insurers are very innovative, but not always focused on organizational transformation.  As an industry, are we missing the boat, or floating as best we… Read more »

Latest Stakeholder in Major Systems Projects? The Consumer

Before final sign-off on major projects, senior executives usually extract promises (accompanied by career-limiting threats) from the project manager or executive sponsor to the effect that the company will not have to repeat the exercise for many years. What would happen if the response was “Actually, we’ll have to check with our policyholders first”? Becoming… Read more »

Is UBI Trapped in a Cul-de-sac?

After a tire-burning leap out of the starting gate, the smoke is clearing around UBI in Canada and it’s looking like it might have been steered into a dead-end. Is it stuck, or will it one day find the open road? Let me know what you think. Assume a killer app … At an automotive… Read more »

Telematics, Customer Engagement, and UBI: Two out of Three Ain’t Bad

We’ve been getting the sense that UBI (Usage Based Insurance) is not getting the traction that many of us felt it would when it was re-introduced to the Canadian market a few years back.  However, the investment in Telematics might be a key to customer engagement, even without reliance on premium discounts, or insurance at… Read more »

Are You (Digitally) Experienced?

Ok. Boomers, the title of this post is a not-too-subtle nod to Jimi Hendrix, and I will drag him in later.  Before I do, we’ve got to talk about the Digital Customer Experience.  At the end, I do want your thoughts on this. Can insurance be a digital ‘experience’? According to my reading of the… Read more »

Changing Driver Behaviour – Can UBI Deliver?

Clearly audible amid the buzz surrounding UBI in Canada is the expectation that it will be effective in changing driver behaviour, i.e., it will help drivers improve their skills. This is exciting because a corollary of improved skill is reduced loss costs making changing driver behaviour an important selling point for insurers contemplating a push… Read more »