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From Policy-Driven to Customer-Centric Approach in the Insurance Industry
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SCM Leveraging RingCentral to Support Its Mobile and Hybrid Workforce
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Aviva Canada Selects Cogito and Five9 to Drive Empathic Interactions in its Contact Center
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Transforming A Brokerage to Serve Today’s Customers
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Covid-19 Massively Reshaped Trends and Behaviors Across the P&C Insurance Experience
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Industry Collaboration to enhance the Digital Ecosystem
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Allianz Global Assistance Enhances Customer Support Offerings with Virtual Care, New Online Claims Portal
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Building a Broker System with ERP and New Technologies
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Apollo Exchange launches digital Help Centre
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FSCO Releases Treating Financial Services Consumers Fairly Guideline
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Bridgeway Insurance Inc. Delivers Omnichannel Customer Service with Applied Systems
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The Customer Service Dichotomy in the Digital Age
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An Analytics Checklist To Improve Your Marketing Efforts
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Social Media: Marriage of Marketing and Customer Service
