Ethics and Insurance

Insurance is a large and essential industry. By nature, insurance is a contractual promise to do something in the future. Given these characteristics, the industry has become increasingly regulated.

One concern is the fair treatment of customers. Accordingly, some regulators require an annual review of ethics.

This training session by Neville Harriman of SRIM is accredited by RIBO for one hour of Continuing Education in the Ethics category. Registrants who attend the webinar in full will receive a certificate of participation on request.

Topics include:

  • Fair treatment of clients;
  • Integrity, disclosure, conflicts & fraud;
  • Client practice, “new & existing”;
  • Product suitability & marketing of accounts;
  • Mentoring young & new brokers;
  • Business practices of brokers;
  • Broker letter of records & broker portfolio transfers;
  • The broker's role in claims


Supporting Cast:

  • John McNeil, Program Coordinator and Professor, Insurance Management Post Graduate Certificate Program, Humber College
  • Annette Palalas, Professor, Insurance Management Post Graduate Program, Humber College

Registration fee:

  • (CAD) $40.00 + HST
  • We recommend that you register at least 24 hours in advance to ensure that your payment can be recorded and your registration approved without difficulty before the webinar begins.
  • Cancellations by close of business on Monday, August 31, will be refunded.

Registration & Payment:

  1. Register through Zoom as normal; you will be notified that your registration is Pending Approval.
  2. Complete payment through our Credit Card Payment page:
    1. Enter the name, company and email corresponding to your webinar registration;
    2. Payment for: select "Event Registration";
    3. The amount is $40.00, charged in CAD, to which sales tax will be added automatically;
    4. Where the form asks for Details, "ethics" is sufficient (or any short phrase along the lines of "ethics webinar," "SRIM webinar" or "August webinar" will be clear)
  3. We will approve your registration and you will receive an email confirmation from Zoom with your unique link to join the webinar on September 2nd.

Please email [email protected] if you encounter difficulties during registration or payment.

Register now or scroll down to learn more about the speakers.

Special Risk Insurance Managers

RIBO-accredited webinar:

Wednesday, Sept. 2, 2020, at 1:00pm (ET)

Registration fee:
$40 (CAD)

Part of our
Technology In Action series:
Technology In Action

Featured Speakers:

Neville Harriman
Neville Harriman
Vice President - Ontario,
Special Risk Insurance Managers (SRIM)

Responsible for business development, Neville offers experience in property casualty, life & health & travel health insurance with a background in management, underwriting, reinsurance, claims, & distribution. His career spans multi-channel distribution including brokers, franchise agents & mass merchandising.

Neville’s work has included working with governments in Canada and international assignments in the US, UK, the Caribbean and the Middle East. Known for his expertise, Neville is sought out as a speaker & educational facilitator of specialty insurance & risk management.

John A.F. McNeil
John A.F. McNeil
Program Coordinator and Professor (Insurance Management - Post Grad Certificate Program),
Humber Institute of Technology and Advanced Learning

John A.F. McNeil, M.Ed, CIP, is a results-oriented leader with demonstrated success in process improvement, change management, relationship building, team management and course development through learning and education. He works with businesses and stakeholders to increase productivity, improve processes, and – most importantly – develop people.

Annette Palalas
Annette Palalas
Professor of Insurance Management,
Humber Institute of Technology and Advanced Learning

Annette Palalas, B.Sc., CIP, has been an instructor at the Insurance Institute for more than nine years and has experience teaching a variety of courses. Annette is also a part-time Professor in the Insurance Management Program at Humber College.


About SRIM

Special Risk Insurance Managers Ltd. (“Special Risk”) is one of the largest Managing General Agencies in Canada, with 110 underwriting personnel across the country from BC to Atlantic Canada.

Product distribution involves 50 specialty products distributed by 4,000 brokers.  Special Risk has unique products including sports & fitness, resorts, golf courses, manufacturing, professional, directors & officers, umbrella liability, hazardous contracting, surplus property, marine & aviation.

A leader in claims service, the company established Royal Claims Services Ltd. (RCS) in 2009, an exclusive claims service for the company, with delegated claims settlement authority for swift, efficient & fair claims service.

For more information, please visit

As of January 1, 2020, Special Risk is a member company of Brown & Brown Inc.


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