Key Technologies That Enable The Future Of Work

Is Work-From-Anywhere The New Reality?

The COVID-19 pandemic made social distancing a necessity and triggered lockdowns around the world. With amazing speed, employees who could work from home were enabled with communications capabilities.

Pundits now predict that working at the office will never return to the old “normal” of 2019.

This one-hour webinar will explore how we managed to get this far, review issues, and share a look ahead.

Good communications and resources are key.

Whether it is between a customer and a CSR or Advisor, among people within a work group, from a company to its staff, within a team tasked with a project or across an inter-organizational collaboration, effective communications and ready access to the right information make the path to success much easier.

Watch the webinar recording or scroll down to learn more about the speakers.


Free webinar:

Held June 17, 2020

Part of our
Technology In Action series:
Technology In Action

Featured Speakers:

Joseph D'Souza
Joseph D'Souza
Founder and CEO,

Joseph D'Souza, the CEO and Founder of ProNavigator, is a three-time entrepreneur with more than a decade of experience in building companies. He is passionate about the future of work and creating technology that focuses on increasing sales and productivity for organizations by extending employees' capabilities.

ProNavigator's cloud-based platform is purpose-built for insurance and being used by more than 100 organizations today. It leverages the latest advancements in artificial intelligence and natural language understanding to instantly and automatically provide answers to questions for customers and employees.

Scott Heaman
Scott Heaman
Advocate Insurance Group

Scott is the President of Advocate Insurance Group, a brokerage that has served families and businesses in Waterloo Region for over 100 years. After obtaining his RIBO license in 2007, he pursued further training and completed the following industry designations: CAIB (2010), CRM (2013), and AIPC (2014). In addition to managing the operations of the brokerage and leading his team of 20+ brokers, Scott remains active in selling and managing Advocate’s key commercial accounts.

Scott looks for ways to give back and get involved in the industry. He served on the Board of the Insurance Brokers Association of Waterloo Region for 7 years, serving as President in 2016 & 2017.


Pattie Gibson
Pattie Gibson
Sr. Director - Digital Strategy,
SGI Canada

Pattie Gibson started her career at Saskatchewan Government Insurance in 1989 and has held roles in Finance, IT, Customer Strategy and currently Digital Strategy. With more than 20 years of experience within IT, Pattie brings a deep understanding of the business of competitive P&C insurance as well as the technology needed to support it. In her most recent role as Senior Director of Digital Strategy and Delivery, Pattie combines her business acumen and knowledge of IT to connect digital experience and business strategy. Pattie holds a Bachelor’s Degree in Commerce and a Master’s Certificate in Project Management.

Doug Grant
Doug Grant

Doug Grant has been helping the insurance industry in Canada – individual companies and cross-industry groups in both P&C and Life – make effective use of technology for many years.

Doug is a founding partner of, a leading Canadian Insurance resource centre for consumers and insurance professionals alike. He helps organize and host's annual conference and other industry events.

Watch Now

Please visit if the embedded video player doesn't work.

About ProNavigator

ProNavigator is an AI-based platform, used by some of the largest insurance organizations in the world, that leverages the latest advancements in artificial intelligence and natural language understanding to instantly and automatically provide answers to questions for customers and employees. To learn more, visit


SGI offers its competitive property and casualty insurance products through SGI CANADA in Saskatchewan, Alberta, Manitoba, British Columbia and Ontario, and Coachman Insurance Company in Ontario. It sells its products exclusively through independent insurance brokers in all jurisdictions. For more information, visit

About Advocate Insurance Group

Advocate Insurance Group is an independent insurance broker, operating in Waterloo Region (Ktichener, Waterloo and Cambridge) Ontario for over 100 years. Our Provincially licensed brokers offer a full range of insurance solutions including auto insurance, property home insurance, seasonal and cottage insurance, boat insurance, commercial insurance and more. We work with many of Canada's top insurance companies including but not limited to Aviva, Economical, Chubb, Gore Mutual, Travelers and Wawanesa. Visit us at

Brought to you by