How to Bring the Human Connection to Digital Insurance in Canada

With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with clients. Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies, and insurance claims. But in our increasingly remote world, consumers have come to expect the ability to conduct business remotely, with any device they choose, and at their own convenience.

Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience.

In this webinar, we’ll share examples of how Canadian insurers can bring the human connection to digital insurance processes.

Key takeaways will include:

  • Developing a hybrid model to address new and evolving consumer behaviors in a remote-first world;
  • Replicating in-person interactions through digital platforms that integrate e-signature, videoconferencing, identity proofing, and rich collaboration capabilities;
  • The role of advisors and agents in remote channels;
  • How a hybrid model will build a stronger connection and loyalty with consumers over time.

Watch the webinar recording or scroll down to learn more about the speakers.

“How to Bring the Human Connection to Digital Insurance in Canada”

Presented by:

August 17, 2021

Part of our
Technology In Action series:
Technology In Action

Featured Speakers:

Mary Ellen Power
Mary Ellen Power
Vice President of Marketing,

Mary Ellen has over 25 years of experience leading marketing teams and strategy for technology companies. In her role as VP of Marketing at OneSpan, her team is charged with content development, marketing technology operations and lead generation through to the business development of early stage opportunities. In addition to her primary job functions, Mary Ellen spends as much time as possible talking to customers about their needs and experiences with the company’s portfolio of digital identity, e-signature and anti-fraud solutions.

Patrick Albert
Patrick Albert
Senior Solutions Architect,

Patrick has more than 15 years of experience in business process automation. As a Senior Solutions Architect, he plays a strategic role for OneSpan, helping customers to identify and prioritize target applications, document technical requirements, and map out a strategic enterprise e-signature plan.


Doug Grant
Doug Grant

Doug Grant has been helping the insurance industry in Canada – individual companies and cross-industry groups in both P&C and Life – make effective use of technology for many years.

Doug is a founding partner of, a leading Canadian Insurance resource centre for consumers and insurance professionals alike. He helps organize and host's annual conference and other industry events.

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About OneSpan

OneSpan enables financial institutions and other organizations to succeed by making bold advances in their digital transformation. More than 10,000 customers, including over half of the top 100 global banks, rely on OneSpan. From digital onboarding to fraud mitigation to workflow management, OneSpan’s unified, open platform reduces costs, accelerates customer acquisition, and increases customer satisfaction. For more information, please visit

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