Workforce report provides insights on state of the insurance industry, technology & employment trends

Latest Vertafore survey of independent agents and MGAs highlights impact of Great Resignation and desire for technology that saves time, connects agents to their clients

Denver, CO (May 2, 2022) – Vertafore®, the leader in modern insurance technology, is pleased to announce the release of its annual insurance workforce survey report, titled “The Insurance Agency Workforce: Evolving Into The Next Normal.”

Based on responses from more than 1,300 insurance professionals, the report includes insights on how independent agencies and MGAs responded to the Great Resignation, what attracts individuals to the insurance industry, factors that can keep employees in seat and how workers feel their agency is responding to technology modernization.

Findings from Vertafore’s fifth annual report include:

  • One in five insurance professionals reported changing companies in 2021, and financial considerations such as salary and bonuses were key drivers.
  • In the face of staffing challenges, nearly 80% of agency owners and principals reported making changes to retain their employees, including increasing compensation, offering flexible schedules and adding remote work options.
  • As in previous years, most respondents (78%) would recommend a career in insurance. However, that number dipped by 7% compared to 2020.
  • While three-quarters of survey-takers felt InsurTech has had a positive impact on their agency in the past two years, more than half also said their agency could do a better job staying up-to-date with tech advances.
  • Insurance professionals want more time in their day to work with clients and identified automation and client digital engagement tools as the two most significant modernization trends for agency growth.

Survey responses show that the insurance industry is populated with people who are committed to their clients and community. While insurance was not immune to the Great Resignation, many agencies have been proactive about making changes to keep their talent. And insurance professionals are optimistic about technology advancements, but also feel their agencies have room to improve.

For all the findings, download the 2022 report: The Insurance Agency Workforce: Evolving into the next normal.

About Vertafore

As North America’s InsurTech leader for more than 50 years, Vertafore is modernizing and simplifying insurance distribution so that our customers can focus on what matters most: people. Vertafore’s solutions provide end-to-end connectivity, improve the client and agent experience, unlock the power of data, and streamline essential workflows to drive efficiency, productivity, and profitability for independent agencies and carriers. For more information, visit

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Source: Vertafore Canada

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