Toronto, ON (Mar. 14, 2022) – Accident Support Services International Ltd (ASSI) entered a partnership with the Toronto Police Service (TPS) in 1994, to launch the first Collision Reporting Centre program in North America. This changed the way that collisions were reported by both offering police with a solution to reallocate resources and provide the insurance industry with value-added services to enhance customer service, reduce fraud, and ensure premium stability. The entire program is funded by insurer partners with no cost to the police or public.
Now, more than 28 years later, ASSI has extended its partnership with the Toronto Police Service (TPS), to establish once again a first of its kind program. On March 14, 2022, ASSI and TPS will pilot the implementation of a pedestrian and cyclist only collision reporting centre, complete with a web application for pedestrians and cyclists to begin their report from the convenience of their home.
“This will provide a positive experience for cyclists and pedestrians, who otherwise would have had to travel outside the downtown core to report,” noted Kumar Siva, Chief Operating Officer at ASSI.
Traditionally, the downtown area sees more pedestrian and cyclist traffic than the surrounding suburbs where the existing CRCs are located. Currently, any pedestrian or cyclist involved in a collision within the jurisdictional boundaries of Toronto, that was not investigated at the scene, would attend one of the two Collision Reporting Centres (CRCs) to report their collision. To make it convenient and efficient for those who live in the downtown area and/or may not drive, the new satellite office, servicing only pedestrians and cyclists, will be in the Toronto Police Traffic Services station located in Liberty Village at 9 Hanna St., Toronto, open Monday to Friday 11 am to 7 pm; closed weekends and statutory holidays.
This enhanced customer service model includes the development of a web application available on the ASSI website, where pedestrians and cyclists who were involved in a collision (that was not police investigated at the scene) can begin their report, and then finalize the report with help of ASSI’s trained counselors at our new satellite office specifically for Pedestrian & Cyclist collisions or at one of our existing collision reporting centres in Toronto.
Only pedestrians and cyclists will be serviced at the new location, and it is not equipped to handle vehicles. All vehicles must continue to report to Toronto North (113 Toryork Drive) or Toronto East. Please note that the Collision Reporting Centres are not equipped to handle major injuries (where admittance to the hospital is required).
About Accident Support Services International
ASSI has been providing collision reporting to the police services and insurance industry since 1994. We are proud to have created the CRC program allowing police services to redeploy officers back into their communities and servicing the insurance industry by helping their customers through the collision reporting process. ASSI provides a complete collision reporting customer package that includes vehicle damage pictures, statements, passenger information, SIU alerts and third-party collision details. For more information, visit accsupport.com.
SOURCE: Accident Support Services International
Tags: Accident Support Services International (ASSI), Collision Reporting Center, industry first, launch, pilot program
