Property and casualty insurers will use technology to enhance the customer experience and increase employee productivity: Aite-Novarica Group
Boston, MA (Jan. 6, 2022) – Delayed return-to-office initiatives and the Great Resignation are poised to shape the property and casualty insurance business in 2022 as insurers seek to improve efficiency with a remote and declining workforce. Still, the industry continues to survive, and even thrive, in this period of uncertainty. While digitalization to enhance the customer experience was the dominant theme of 2021, insurers’ focus will shift in 2022 to digitalization that improves the insurance experience by making it easier for agents to do business and increasing employee productivity.
This is a 15-page Impact Report. Clients of Aite-Novarica Group’s Property & Casualty service can download this report and the corresponding charts.
Click here to access the report.
This report mentions Amazon, Google, Kin, Lemonade, Metromile, and Root.
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About Aite-Novarica Group
Aite-Novarica Group is an advisory firm providing mission-critical insights on technology, regulations, strategy, and operations to hundreds of banks, insurers, payments providers, and investment firms—as well as the technology and service providers that support them. Comprising former senior technology, strategy, and operations executives as well as experienced researchers and consultants, our experts provide actionable advice to our client base, leveraging deep insights developed via our extensive network of clients and other industry contacts. For more information, visit aite-novarica.com.
Source: Aite-Novarica GroupTags: Aite-Novarica Group, Amazon, Google, Lemonade, MetroMile, Property/Casualty (P&C) insurance, Root Insurance, trends