Artificial Intelligence Adoption by Auto Insurers Grows Exponentially in 2020

CCC, an AI leader in insurance technology, reports a more than 50 percent year-over-year increase in the application of deep-learning for claims processing

Chicago, IL (Mar. 4, 2021) – CCC Information Services (CCC), an AI leader in insurance technology, reports a more than 50 percent year-over-year increase in claims processed using deep learning. The company also reports that more than 5 million unique claims have been processed using a CCC deep learning AI solution, and the number of claims using two or more of its AI applications has more than doubled year over year. Today, more than 75 auto insurers are actively applying CCC’s advanced AI to power claims decisions and improve policyholder experiences.

“The growth we’re seeing in AI adoption is tied to our proven ability to deliver actionable insights with advancing precision,” said John Goodson, senior vice president, technology, CCC. “The CCC Cloud platform is built for speed and scale, and today processes 2.7 billion transactions per day. We are powering AI innovations at scale and are proud to help each client use AI to provide a tailored experience for their customers.”

The sharp growth of AI-powered claims is driven by:

  • Increased Adoption: As usage of CCC’s mobile technology has reached a tipping point, insurers have quickly turned to AI to further speed and inform the claims process. The number of insurers using CCC’s proven AI solutions grew more than 30 percent year-over-year.
  • Expanded Application: Innovation has driven AI into multiple phases of the claims process, and today includes estimating, audit, total loss handling, AI-based data validation, and more as the industry progresses towards its vision of straight-through processing.
  • Personalized Decisions: With more than 300 active AI models supporting client-specific rules, insurers and their customers are benefitting from more personalized claims decisions.

A leader in AI-informed solutions, CCC’s application of AI expands beyond claims decision making. CCC’s solutions leverage AI to improve customer interactions, streamline operations, and digitize assessments. Whether applying language recognition to better engage consumers, computer vision to assess medical bills, or deep learning to accelerate decisions across the claims lifecycle, CCC continues to apply AI to improve interactions and operations across the network.

“Artificial intelligence is contributing to safer, more accurate, and accelerated decisions across the APD claims lifecycle and across the P&C insurance ecosystem,” said Barrett Callaghan, executive vice president, markets and customer success, CCC. “Policyholders are benefiting from expedited processing. Lienholders can now be notified of a total loss days earlier. And AI is helping to ensure repair facilities big and small receive a greater percentage of repairable vehicles, eliminating noise and increasing productivity. The benefits of increased AI adoption span the network.”

Learn more about CCC’s advanced AI solutions.

About CCC

CCC, together with its affiliates, provides cross-industry solutions to support the vehicle lifecycle. Founded in 1980, CCC’s solutions and big data insights are delivered through the CCC ONE™ platform to a vibrant network of 350+ insurance companies, 24,000+ repair facilities, OEMs, hundreds of parts suppliers, and dozens of third-party data and service providers. Annually, over 24 million estimates and 16 million repairs are processed on CCC’s products and services, and CCC also provides access to car-related services for millions of consumers via Additionally, Auto Injury Solutions Inc. – a CCC company – provides customizable, end-to-end, casualty solutions to auto insurers for the handling of first and third-party claims. The collective set of CCC’s solutions inform decision-making, enhance productivity, and help customers deliver faster and better experiences for end consumers. Learn more about CCC at

SOURCE: CCC Information Services Inc.

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