Life, Health and Financial Security Report: Globe & Mail

Toronto, ON (July 31, 2020) – The global coronavirus pandemic has created an array of health and economic challenges, which have been felt to various degrees in every corner of the world. In Canada, the life and health insurance industry, governments and employers have been working together to lessen the impact of the crisis by ensuring access to health benefits, virtual care and financial support.

COVID-19 has forced us to accelerate certain practices that allow the industry to interact with Canadians and healthcare providers in a more efficient way.

Insurance Industry Playing Critical Role In Keeping Canadians Healthy And Working
With Stephen Frank President and CEO, Canadian Life and Health Insurance Association

The insurance industry touches the lives of many Canadians, both customers and employees, and it has played a leading role in addressing emerging problems when COVID-19 hit.

COVID-19 has forced us to accelerate certain practices that allow the industry to interact with Canadians and healthcare providers in a more efficient way.

Pandemic Stress Testing Canadians’ Financial, Physical And Mental Well-Being
By Jeff Macoun, President and Chief Operating Officer, Canada, for Canada Life

The COVID-19 pandemic has posed many challenges for Canadians physically, emotionally and economically. While countries across the globe have mandated social distancing measures, businesses have also faced new and distinct challenges. Along the way, there has been a tremendous impact on mental health, with concerns over the virus itself and the impact it has had on so many aspects of life.

As an essential service and organization committed to the well-being of Canadians, Canada Life remains focused on supporting customers, communities, advisers and employees by providing financial protection and insurance and investment solutions that can help.

Digital Capabilities Enhancing Access To Service
Interview with Doug Grant, Partner at

Digital technologies – including data analytics, machine learning, AI and voice – have long contributed to a more efficient workflow for the insurance industry, but a key goal for deploying them has always been to enhance the engagement with customers. The capacity of the insurance industry to rapidly adapt to new conditions bodes well for its ability to meet the changing needs of Canadians, and many analysts expect that digital transforming will advance at an ever-faster pace. For the people employed in the industry, we will see how many of them will go back to working in an office in a traditional way and what that office will look like.

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About the Globe and Mail

The Globe and Mail, founded in 1844, is Canada’s foremost news media company and a part of Canada’s fabric. We cover events that have changed our nation as well as the day-to-day happenings that continue to shape us as a country.

Each day, The Globe leads the national discussion by engaging Canadians through its award-winning coverage of news, politics, business, investing and lifestyle topics, across multiple platforms. The Globe and Mail print and digital formats reach over 6 million readers every week, with Report on Business magazine reaching over 1.5 million readers every issue in print and digital. The Globe and Mail is owned by Woodbridge, the investment arm of the Thomson family.

SOURCE: The Globe and Mail

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